At AutoZone, you can purchase automobile parts and accessories from them. They have a different AutoZone Return Policy for the store and online purchase.
Here we would illustrate both the return policies, which includes the process and rules to return online purchase as well as in-store purchase.
About AutoZone Return Policy
As per the AutoZone Return Policy, items purchased online from AutoZone.com can be easily returned to AutoZone store as well as by mail. The time limit on returning the products is 90 days from the date of purchase for online as well as in-store purchase.
There may be certain restrictions on returning the items to the AutoZone store if purchased from AutoZone.com. These restrictions would be mentioned on the return receipt or the description of that product.
Make sure you check the following things before returning the items to AutoZone:
- Empty & Clean the returned parts by draining of the fluids.
- You must also take care that the parts which are returned have no flammable or hazardous fluids.
Core Return Policy
We are sure that you know what a “Core” is.
In case you don’t, simply read the following paragraph
The old or failed part of the Automobile which is replaced while repairing is called core. The core is not just thrown up in the garbage if reusable. It is remanufactured to its original specifications to be used as Automobile parts.
Now, the process of returning.
The process for returning Core is the same as returning other product to AutoZone. However, it passes through an inspection process when AutoZone receives it. If it passes the Inspection then your return is accepted and the refund is granted to you, whereas if it does not pass the inspection, then your return would be denied.
Non-returnable Items at AutoZone
All sales on customized items are final. So, you cannot return Customized orders which you purchased from AutoZone.
AutoZone return policy also states that if “final sale” is mentioned in the product description, then that product is non-returnable.
Gift Cards purchased from AutoZone online as well as from AutoZone store cannot be returned. The sale of Gift Cards at AutoZone is final and hence it cannot be returned once purchased.
Methods to Return
The two methods in which you may return the item at AutoZone are: Return at AutoZone Store, Return to AutoZone.com
Return at AutoZone store
Return your online purchase at Autozone store is very easy as well as free. All you have to do is follow these steps in order to return your products easily:
- Take the product in its original box to nearest AutoZone store along with the receipt.
- If you purchased using a Credit Card then take your credit card to store as this card would make it easy to immediately credit the refund in your Bank account.
- In case you did not use the credit card and used another payment method like PayPal, then simply provide them with the receipt and AutoZone will credit you the refund in your respective account.
Return to AutoZone.com
In order to return an item to AutoZone.com’s fulfillment center go through these easy to follow steps:
- Fill out the Return form available in Section B of the shipping invoice.
- Put the return form in the box along with the item to be returned.
- After completing the above two steps, submit the reason to return.
- Once you are done with all the previous steps, simply contact AutoZone customer service to make return shipping arrangements. You may contact AutoZone customer service at 800.288.6966.
AutoZone provides a facility of pre-paid return label for the returns within the USA. For the regions other than the US you may ship the returns using the courier service of your choice with the facility of tracking available.
The return shipping charges would be refunded to you only if AutoZone made an error in delivering the product. If you are returning the product due to some other reason then the return shipping would be charged from you.
AutoZone In-store Return Policy
Products purchased from AutoZone store can be returned at the store within 90 days of purchase. The item to be returned should be eligible for the returns as per the AutoZone Return Policy.
- While returning the items, you should keep in mind that it must be in its original condition and packaging. And also the merchandise should be accompanied by its purchase receipt in order to easily process your return.
- In case if you have lost or misplaced the receipt, simply contact the AutoZone customer service and they would further guide you with the return process without the receipt. In most of the cases, The returns without a receipt would be accepted when you show them your photo ID.
The photo ID accepted by AutoZone which is required to be presented while returning the items without a receipt are: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, U.S. Laser Visa.
AutoZone Exchange Policy
AutoZone exchange policy is applicable to the products purchased from store or online. All the rules of the AutoZone Return Policy are also applicable when you want to exchange any product purchased from AutoZone.
In order to exchange the item, the easiest method to follow is to visit the nearest AutoZone store. Take the item to be exchanged along with its proof of purchase. Also, make sure it is eligible for exchange as per the rules of AutoZone Return Policy. Your exchange will be provided as soon as you visit the store.
For online purchases, contact the AutoZone customer support. THe will further guide you for the required process.
AutoZone Refund Policy
The AutoZone Refund Policy is simple, when you return an item at AutoZone, then the refund is provided to you in the original form of payment. In case if you returned the product at a store, without a receipt then the refund would be provided to you in the form of Merchandise Credit.
This Merchandise credit can be used to make a purchase online as well as to any of the AutoZone stores.
To Sum up
The return policy of AutoZone shows you simple ways in which you can return the automobile parts and accessories. It also has Core Return Policy which is included in the AutoZone Return Policy page.
Finally, you may add your comments if you have any query regarding the AutoZone Return Policy.