Brookstone Return Policy Summarized

Purchased any from Brookstone. But still not satisfied with the merchandise, return that product. Brookstone Return Policy will help you to return a product and get your refund. All the information related to returning the product is provided here. So, read further to find ways to return the product and the process to return.

About Return Policy

If the products purchased from do not meet your expectations, you can return the product within 30 days of the purchase date. Make sure you return the product along with Packing Slip. If in case you want to return the product after 30 days you’ll have to refer to the Original Manufacturer’s warranty for the product and service issues.

The product sold under FINAL SALE and PERSONAL CARE are Non-Refundable. Or the product that you ordered after personalizing will not be accepted back.

In-Store Return Policy

Brookstone branded products purchased from the retail store or from other sellers that are authorized sellers of Brookstone. The process of return or exchange must be carried from the same store.

Massage Chair Return Policy

Brookstone Return Policy has a different section for Massage Chair. How to return the Massage Chair? Here is the policy for returns.Massage Chair

You can return the Massage chairs within 30 days of the delivery date. Provide the Original Receipt when you return the chair.

To return the chair, you need to contact the chair manufacturer directly. Once the order is placed, Massage Chairs are subjected to return shipping and restocking fees, except the product, is defective or prohibited by law.


According to Brookstone Return Policy, some of the products are nonrefundable. So before buying such products make sure you want them. Read the following to know what all products cannot be returned.

  • Pillows
  • Sock-wear
  • Personalized items
  • Products that are in Final Sale
  • Non-Returnable products too are not eligible for refunds
  • Personal care products

Personal Care Products defined as any of the products that comes directly in contact of skin or is used continuously on the skin.

Also, Unopened/Sealed products are acceptable for returns.

Brookstone Covid-19 Response

Brookstone is highly worried about their customers and the employees and hence they took various initiatives to keep them safe. They mentioned that the delivery of the product might take some more time due to covid. All the employees working out there are maintained properly mask are made compulsory, proper sanitization of each member and customers are done. They started sanitizing the office on regular basis. And many more.



Brookstone Return Policy states that the products you purchase from Mall locations are all the final sale. Because of the liquidation pricing, No RETURNS or EXCHANGES will be accepted.

Brookstone reserves the right to deny any return if conditions of the Brookstone Return Policy are not met. And if items are used outside of the manufacturer’s specifications.

Return Process

Not satisfied with the Brookstone purchased product? Go through the return process given here. If you are familiar with the Anthropologie then the return policy for the Brookstone will be easy for you to understand. This process is only applicable to the products you want to return that you purchased from

  1. Pack the product properly.
  2. Pack all the other products (if received) with the Original Product.
  3. Affix the Return Label on the package.
  4. Include the Original Packing Slip along with the returned product.
  5. Make sure that the product is in sellable condition.
  6. Call on 1-800-846-3000 before shipping the product.
  7. Keep track of the products you return. You are responsible for the product until it reaches the Return Department.


Brookstone Refund Policy is very simple to understand, and it is given below.

  • Refunds are possible only for the products which are in their original state.
  • As per the Brookstone Return Policy, the refund will be given in the same payment method that you did while purchasing the product.
  • The Handling and the Original Shipping charges will not be refunded.


Brookstone Exchange Policy is as below:

  • Exchange for the products in the Original Condition is possible.
  • Exchange the product within 30 days of the delivery date of the previously purchased product.
  • Damaged or defective products are not exchangeable.
  • While returning the product for an exchange, do mention the Product Name and the Product Code you want in exchange.
  • Other than this the exchange process is similar to the return process.

The above is the Exchange Policy of the Brookstone, which is somehow similar to the Staples also. Now that we have explained all the topics regarding the return of the Brookstone Company along with all the refund policy and the exchange policy in detail. You may have some questions. In the next segment of the page, you will know the FAQs on the BrookstoneReturn Policy.


What is the Customer Service Number of Brookstone?

The customer service number is 1-800-846-3000.

Does Brookstone accepts used products?

No, Brookstone does not accept the used products.

Do returns have to be in the Original Packaging?

Yes, if you return without the original packaging, then the returns will not be accepted.

Are multiple returns accepted in one box?

Yes, you can send any number of returns only if they are in new condition

In how many days can we exchange the product?

Exchange the product within 30 days of the delivery date of the previously purchased product.

Let’s Revise


This is the last part of the content on the Brookstone Return Policy. Hope you like reading our page on the return policy about the Brookstone. We have included all the aspects of the returns, refunds, and the exchange policy of the company. In any case, if you want to know more regarding the Brookstone return policy, then you can freely ask us in the comment section.

We have also generated a very simple to understand the return policy of various other companies. The companies which are on our list are Dell, NikeRossToys R Us, Pottery Barn, Petsmart, and many more.

If you have any questions regarding the Brookstone Return Policy, then you can write to us in the comment section. Also, we would be glad and will try to make it better.

2 thoughts on “Brookstone Return Policy Summarized”

  1. I purchased a Brookstone electric throw at the he end of January…loved the product…after using it for a month with no problem I threw the original package and sales slip away….I purchased the product at Bed Bath and Beyond in Wilkes Barre,Pa.after another 6 weeks the product did not heat…due to the virus I was unable to return..the store was they opened and would not honor a return…did not wish to have the $$ but wanted another throw…being a Brookstone product I expected it to last at least a year….what can you offer me…I would accept a gift card or an even exchange…the throw was burgundy in color….please give this request your utmost thought…

    • Hey Arlene Komnath,
      You can return the product within 30 days as per the policy. You can contact the customer service number is 1-800-846-3000.


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