DSW Return Policy | Return & Claim REFUND @ www.dsw.com

Recently purchased an item from DSW and they delivered you a wrong product? Find more details on DSW Return Policy from this page.

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About DSW Return Policy

DSW provides a time limit of 60 days for returning an Item. In order to receive a full refund in your original form of payment, you must return the product unused & in its original condition within 60 days of purchase. DSW Return Policy states all returns must be accompanied along with the original purchase receipt. If you return an item after 60 days of purchase with receipt or shipping invoice, then you will get a refund in the form of a merchandise credit.

DSW also accepts returns on Gift. If you return your gift online at DSW.com then the amount will be refunded in the original form of payment. Besides this, if you return the item at the DSW store then you will get your refund in the form of a merchandise credit.

DSW also has an extended return period of 365 days for DSW VIP elite members.

DSW Returns & Exchange as per membership

$8.50 Shipping Fee
$8.50 Shipping Fee
60 days
60 days
60 days
365 days

DSW vip member

As it is already Illustrated in the table that in-store returns are free for all members. However, for online returns Non-members and DSW VIP Club members have to pay a return shipping of $8.50 (In case you were delivered wrong (damaged or defective) then DSW will refund your Return shipping charges.). Furthermore, you can return your items to DSW within 60 days for all type of members excluding DSW VIP ELITE, as these members have a return time frame of 365 days.


Besides the general rules, there are also certain exceptions in the Return Policy. These exceptions to the DSW Return Policy are as follows:

  • If the item you want to return is a gift, then the refund will only be provided in the card you used while payment.
  • If the product is returned within 60 days without a receipt, then the refund will be provided in the form of Gift Card, and the refund value would be equal to the current selling price of the product.
  • Items purchased from DSW store cannot be returned by mail, but Items purchased from DSW.com can be returned to both; DSW store as well as By mail.
  • If you return a product after 60 days then the refund will only be provided in the form of a merchandise credit.

DSW Corona Virus Response

It was an important move and therefore the company closed their stores for the time being because the priority right now is the community and keeping stores open will put the community in danger from the corona virus outbreak. Social distancing is crucial here and everyone should follow the protocol to keep yourself and the people around you safe and healthy.

Non-returnable Items

Here is the list of criteria of items which you cannot return once you purchase from DSW:

  • You cannot return Speciality Products to by mail, however, you can return these items to store if unopened, unused and in its original packaging with seal in-tact.
  • Items marked as “Final Sale” are non-returnable Items. Same is been followed by the Reebok.
  • Gift Cards are non-returnable(the rules would be different for the countries where there is different law made for the Gift Card).

Process of Return

You can return a product to DSW in the following ways; Return at a DSW Store, return by pre-paid FedEx service, & return by your choice of shipping carries. The Most convenient way in which you can return your merchandise is by visiting the nearby DSW Store. However, if you don’t have much time, or simply you would just like to return using other ways, then you may also return via mail.

Return by FedEx pre-paid serviceReturn by FedEx

In order to return your product to DSW using FedEx courier service, you can go through the steps mentioned below. Also, remember that the Return Label which you generate and print is Pre-paid, so you don’t have to pay any single penny on that.

  • Print the FedEx return label.
  • Put your item(s) along with the Return mailing label into the original packaging.
  • Take the package to nearest FedEx Authorised Shipping Center or FedEx Office.
  • Once DSW receives your return the refund will be credited to you after processing.

To return by any other Shipping service provided

Send the merchandise in its original receipt along with its shipping invoice to the following address:

“ATTN: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219”

Return by Visiting DSW storedsw return policy at store

Returning an item at any DSW in-store is very easy, as all you have to do is:

  • Take your merchandise to be returned to nearest DSW store.
  • Remember that the item must be unworn and in its original condition.
  • Don’t forget to take the receipt(for store purchases) or invoice (for online purchases) along with the original form of payment.
  • Bring back your item to the DSW store in its original packaging.
  • Once your return is accepted, DSW will credit you the refund immediately.
  • Your refund will be credited in the same form of payment method you used while purchasing. In case you purchased from PayPal, Gift cards, store credit, or rewards certificate then the refund will be provided to you in the form of a merchandise credit.

DSW Exchange Policy

Similar to other merchants, DSW provides an option for free exchange. The process of exchange is similar to return, once you return an item for exchange the refund is credited back to you. Once your exchange order is placed, then accordingly you will be charged separately for that.

Furthermore, as per the DSW exchange policy, an exchange will only be provided to you if the item is available in stock. Depending on the  It is also mandatory for the item to be unworn and should be in its original condition to be eligible for an exchange.

DSW Refund Policy

If you returned an item at the store then your refund will be processed immediately. However, for online returns, DSW may take up to 10 days to credit back your refund. You will receive a full refund in your original form of payment when you return the item within 60 days. Similar to Famous Footwear. If you return the item after 60 days then the refund will be provided in the form of a merchandise credit.

DSW Return Shipping Charges

All in-store returns to DSW are free. So you don’t have to pay any charge while physically returning your merchandise to DSW Store.

However, you will be charged based on the following criteria based on your membership. This return shipping charge will b refunded from your Refunded amount. Remember that, you won’t be charged the return shipping only in case there was some error made by DSW due to which you are returning the item.


Non-members are those members who purchased online from DSW.com but have not subscribed to any membership plan. So, if you are a Non-member, then you have to bare a return shipping charge. And, a sum of $8.50 will be deducted from your refunded amount.


For DSW VIP Club members also, the return shipping charges are $8.50. So if you have taken DSW VIP club membership, then $8.50 will be deducted from your refunded amount.

DSW VIP Gold & Elite

If you are a DSW VIP Gold or DSW VIP Elite member then you don’t need to pay any charge for your return shipping. So, in this case, you will get a full refund for the item on returning it. Also, the DSW VIP Elite members get 365 Days to return any item purchased from DSW. Whereas, all other members get only 60 days for returning the products.

DSW Return Policy in Canadareturn policy in Canada

DSW return policy is slightly different for residents of Canada, although the time frame for returning the items is the same.

As DSW will not accept your returns for items purchased from DSW Canada store or www.dswcanada.ca, so to return the items by mail, address your package to:

“Town Shoes Limited Web Returns
44 Kodiak Crescent, Toronto, ON M3J 3G5”

For returning the items purchased at DSW Canada in-store, you have to reach the nearest Townshoes store. The item must be unworn and in its original condition, along with the purchase receipt(for in-store purchases) or shipping invoice(for online purchase) and original form of payment.

It should be noted that DSW Canada does not accept exchange online, so if you want to exchange an item, simply return it for a full refund, and purchase another item which you wanted as an exchange.


Are DSW returns free?

DSW returns are exclusively free for DSW VIP GOLD, and DSW VIP ELITE members. Other members will be charged $8.5 for return shipping. However, if the wrong product was delivered to you, or you are returning due to any error caused by DSW, then the return shipping charge will be refunded back to you.

Can I return worn shoes to DSW?

NO, you cannot return any worn products to DSW.

Do you have to return free gift with purchase DSW?

While returning an item to DSW if you received a free product then you have to return it along with the Item.

DSW customer service number?

You can contact DSW customer service at 1-866-379-7463 from USA and 1-888-874-6326 from Canada.

Sum Up

We hope you have got all the information on DSW Return Policy you were looking for and satisfied with it. Use our website if you want to know Return policies of other online stores.

Also take a look at the return policy of other Footwear stores which deal as online as well as offline stores: Nike & Zappos.

Share your views on the DSW in the comments, you may also ask your queries related to the DSW.

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