Return your Item you purchased from Forever 21 easily by knowing all the details about Forever 21 Return Policy. You may opt for an exchange or refund as per your choice for returnable items.
For complete information about Forever 21 return, refund and exchange go through this page.
About Forever 21 Return Policy
Forever 21 provides you 30 days for returning your item for refund or exchange as per the Forever 21 Return Policy. This time limit of 30 days is the same for purchase made from forever21.com as well as Forever 21 store. Forever 21 deals majorly in the Apparels category of products, so while returning these items, they must be returned unwashed, unworn and undamaged.
Besides this, the item must be returned with its original purchase receipt (for in-store purchases) or shipping invoice (for online purchase) with its tags intact in both the cases.
Similar to any other merchant, Forever 21 Return Policy also has few exceptions. Generally, exceptions are provided for benefits of the customers and to moderate the Forever 21 return policy for some specific products if required.
You can not return Items purchased from Forever 21 store to forever21.com (by mail). However, you can return most of the items purchased online by mail as well as to the Forever 21 store.
Similarly, you cannot return your online purchase in-store for “Online Exclusives” and items of the brand other than Forever 21.
Forever 21 Holiday Return Policy
Here are the additional rules for Forever 21 Return Policy during holidays. Generally, the items which we purchase in the month of November and December are mostly gifts, so Forever 21 gives you a few extra days so that you can enjoy your Christmas holidays.
As these Gift items may go unused if you didn’t offer them to anyone, or you found it defective after opening the wrap on the New year; you have the option to return it till 6th January, or after 30 days of purchase, whichever is later. You can return your purchases to any of the Forever 21 stores located in the United States including XXI, For Love 21, and F21 Red.
Forever 21 Corona Virus Update
Forever 21 has also agreed to all the terms and conditions and temporarily closed the stores due to the Corona Virus Pandemic. The company has respected all the norms and continues to do so. While doing so they have taken necessary precautions as well. They will re-evaluate the situation and continue when seems possible.
Forever 21 gives you a very limited list for the items which cannot be returned; These items include Food items(including both perishable, and non-perishable food items), Clearance sale and normal sale items, jewelry including any type of earrings & body piercings, swimsuits and lingerie, cosmetics, undergarments.
Besides this, You cannot return Forever 21 Gift Cards, e-Gift cards and store credit for a refund (redeem for cash) except for the places where required by law.
Forever 21 Returns, Refund & Exchange
Once you decide to return the Item to Forever 21, you must be aware of the process and methods regarding the return, refund, and Exchange. If the Item is eligible for return as per the Forever 21 Return Policy, you can either opt for an exchange or refund.
Process of Return
Forever 21 offers you two options in which you can return the item to them. Like other stores, you can return the merchandise to Forever 21 by mail or by visiting the store.
Remember that, if you purchased from a store, then you have only one option to return the item; i.e. Return by visiting Forever 21 store.
Return by Mail
Forever 21 provides you the facility to return an item online by mail with the help of prepaid return label.
Go through the following steps to return the item:
- Log on to this page for regions except for US territories, Alaska or Hawaii.
- Enter your order number and billing zip code in the required field, and proceed by clicking Next Button.
- Select “Use prepaid shipping label“, and follow the instructions in the pop-up menu.
- Fillup the required details and then #Submit the details.
- After completing the preceding steps, you will receive the prepaid return label and packing slip in your Email.
- Print the packaging slip & prepaid return label.
- Put the shipping label outside the box and pack the item(s) along with packing slip.
- Mail the return using FedEx or USPS.
- Once Forever 21 receives your return, they will initiate the refund.
For US territories, Hawaii and Alaska
As already mentioned, you cannot return to Forever 21 from the preceding steps in the HI, AK, and US Territories regions. So, you have to go through the following steps:
- Fill up the Return form mentioning the details and reason for the merchandise to be returned.
- Put the item in the package of your choice (or original package if possible) along with the filled up return form.
- Attach the pre-printed return label on the package
- If you don’t have return label, write or print the following address to the package“Forever 21
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031”
- Mail the package by your preferred shipping or courier service provider.
- As soon as Forever 21 receives your return, they will process the return.
Return to Forever 21 store
Returning your online purchases to store is very easy, all you have to do is reach there with the item to be returned along with the packing slip or order confirmation email. The packing slip will be present in the package which was delivered to you. And, the Order confirmation email is sent to you while you place an order.
For the Items which you purchased from the store, you have to provide your original receipt for a full refund.
You can locate the nearest Forever 21 store by visiting this page.
Forever 21 Refund process
For online returns, it may take 2-3 weeks for the refund to be credited in your bank account. In-store returns are processed for a refund immediately, however, it may take up to one week to reflect in your bank account.
Refund is provided in the original form of payment you used while purchasing except for the payments made using PayPal & Afterpay. You will be refunded in form of store credit for payments made using PayPal & Afterpay.
Forever 21 Exchange Policy
You will be provided an exchange for your merchandise (if required by you) only if it qualifies the Forever 21 return policy. Besides this, the exchange is subjected to availability of the item in store during the return.
Your return will be denied by Forever 21 if you are unable to provide the original receipt (for in-store purchase). For online purchase, you must provide the packing slip or order confirmation email, otherwise, your return won’t be accepted.
Frequently Asked Questions
Forever 21 customer service number?
You can contact Forever 21 on their US toll-free customer service number at 1-888-494-3837
Can you Return to Forever 21 after 30 days?
No, You cannot return any item (excluding the Christmas Holiday Purchase) to Forever 21 after 30 days.
How long do you have to return something to forever 21?
You have to return an Item to Forever 21 within 30 days of purchase, or the arrival of the shipping in case of online purchase
What is Forever 21 return policy without a receipt?
Forever 21 will not accept your return if you do not provide the original receipt.
Now you’ll turn a young twenty-one, as you know the complete Forever 21 Return Policy so, now it would be easy for you to look trendy. If you don’t feel like twenty-one you would easily be able to return to Forever 21.
Tell us your story of how Forever 21 made you look trendy, or simply let us know the experience which you had while returning to Forever 21.