Home Depot Return Policy provides you a liberal and smoother steps for your convenience. So, they want you to be fulfilled and happy in any case. For instance, you recently purchased an item for aesthetic improvement in your house. And found that it was not as per your requirement? Do you want to return it to Home Depot? You have questions; We have your answer… read the following to know all the question’s answers.
Home Depot Return Policy
As per Home Depot Return Policy, most of the items purchased from Homedepot.com and Home Depot stores can be returned within 90 days of purchase. The items purchased from Home Depot can be returned via mail as well as to a physical store. Whereas items purchased from Home Depot store can only be returned at the store. Most of the items can be returned for an exchange or refund within 90 days of the purchase; besides these, there are certain items that have exceptions to the general policy which we will also discuss in this post.
Exceptions & Special Consideration
Besides general rules, there are certain exceptions to the Home Depot Return Policy. Few of the items require special instructions (or a different rule) for returning them, So these points are to be considered while returning the following items:
Items such as Area Rugs, Consumer Electronics (Television & Computer), Furniture, Gas Powered Equipment, Generators (excluding Whole House & Stationary Generators), and Tractors can be returned within 30 days of purchase.
You should check the following items for defects and/or damages during delivery: Home Appliances including refrigerators, washers, dryers, ranges, dishwashers, and microwave ovens, and refuse or accept delivery. Once the delivery is accepted the item can still be returned if any damage and/or defect is found & reported within 48 hours of delivery to The Home Depot by calling 18004553869.
Home Depot Return Policy gives a one-year satisfactory guarantee on Perennials, shrubs, and trees. However, if you received a damaged or dead plants contact customer support within 3 days of delivery. After verification, you will get a replacement shipped at no cost.
If you are not satisfied with the Paint product, bring it back to the store within 30 days of purchase. We will exchange it with a similar one.
- Merchandise which are non-returnable as per Home Depot Return Policy include:
- Cut Flowers & Floral Arrangements.
- Home Appliances
- Gift Cards and Store Credits.
- Labor, Delivery and/or Installation Services.
- Product Samples.
- Customized or personalized items.
- Due to safety reasons, items that use flammable liquids or gases cannot be returned by mail.
- If you receive a damaged item or item with missing part(s), contact and report customer support at 18004303376 within 30 days of purchase.
- You will get a refund by check from The Home Depot’s corporate office for cash purchases exceeding $1000.
Home Depot Corona Virus Updates
Home Depot is also concerned just like everybody else. Therefore they have also tried to minimize the situation as much as possible. They are different measures taken by them for the safety of their employees and customers.
- Early closing time.
- A limited number of customers in the store at a time.
- Eliminated offers to stop the high drive off customers.
- Monitoring distance between customers
- Provided masks and gloves to all employees.
- Provided thermometers to employees and check themselves every day they come to work.
The company also has requested the customers to follow the protocols for the safety of themselves and the people around them.
As per the Home Depot Return Policy, non-returnable products cannot be returned. Items in which “non-returnable” is mentioned in the product description cannot be returned. Furthermore, the list of non-returnable items includes, but not limited to; Product Samples, Customized orders, Gift Cards or store credit, Flowers for decorations, Any type of installation or Labor service charge.
Home Depot Return Policy has provision via which you can return the products without receipt. In case you have lost your receipt, you can still return the item within the timeframe. You have to provide the original form of payment or packaging slip for Home Depot to generate the receipt. If the receipt is generated, you will receive the refund in your Original form of payment.
If you still could not get the receipt, then you can return the item by providing your Government ID proof. In this case, you will get the refunded value in the form of store credit.
Process of return
There are two ways in which you can return an Item purchased from Home Depot; return it by visiting nearest Home Depot store, or return the merchandise by mailing through UPS. It should be noted that products purchased online can be returned in both ways(i.e. either at the store or via mail), but if purchased from the store then you can only return it to to a Home Depot store.
Return at Home Depot store
It’s very simple to return an Item at the store. All you need to do is go to the nearest Home Depot Store with your merchandise to be returned along with the receipt. After reaching to the store, the guest service will be there to help you with all the procedure.
There are total 2,286 Home Depot stores worldwide with the highest number of 232 stores in California. The other States which have 100 or more than 100 Home Depot stores are Texas with 178 Home Depot stores, 152 in Florida and 100 in New York.
Return online via Mail
- Log on to www.homedepot.com sign in with your account.
- From My Orders select the product you want to return and click #Return Item.
- If eligible, you will receive Return mailing label in your email.
- Once you receive the return mailing label, put with the merchandise in packing.
- Drop to the nearest UPS drop-off location.
- Your refund will be processed once Home Depot receives your return.
Frequently Asked Questions
Home Depot customer service number?
You can contact Home Depot customer service at 1-800-466-3337.
Can you return a generator to Home Depot?
Due to safety hazards, you cannot return generator to Home Depot via mail, as it uses a flammable liquid to operate. However, you can return the generator to any nearest Home Depot store.
Is paint returnable at Home Depot?
You cannot return paint for a refund at Home Depot. However, if you are not satisfied with the product you can exchange it for a same or similar item within 30 days of purchase.
How long does Home Depot take to refund?
Home Depot processes your refund within 3 business days once it receives your return via mail. If you return the item to a store, your refund will be processed immediately. However, It might take two to ten business days for funds to be reflected in your bank account.
Can I return opened item to Home Depot?
You cannot return an opened items in most of the cases for refunds to Home Depot. However, you can opt for an exchange of the item with a similar or same product, if available in stock.
The Home Depot Return Policy includes the methods to return, the process of returning your items by mail, and the time limit for returning the product. Use our website if you want to know Return policies of other online stores like Best Buy, Sephora, Nordstrom, & Target.
Share your views on the Home Depot Return Policy, and let the world know about it. You may also ask any queries regarding the Home Depot returns in the comment box.
59 thoughts on “The Home Depot Return Policy”
we bought a tankless water heater in home Depot but it is very big and the space where I thought to put it is reduced its not installed and I lost the receipt I went to the store and they do not want to accept me as I do to recover I spent more than $ 1400
Hey, Jose. You can contact Home Depot customer service at 1-800-466-3337. I hope Hope Deport Return Policy was helpful to you.
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I purchased a shower stall that have already been opened at the store got. $20 dollars off but found it to be damaged can I return it
Hi, Kathy Vanilla. Yes, you can able to return it according to the Home Depot Return Policy.
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Can I get store credit for a return after the 90 days with a reciept? I purchased a weed trimmer, I only tryed it twice, it does not work probably, just spins the weeds around. I just want to get a different kind. It is a Dewalt, can’t even get string for it at the home depot, I went twice & was told to get it online.very disappointed with this product.
Hi Patty, According to the Home Depot Return policy, if you have bought the item from an online store then you have to return it at the Online store. And if you have purchased it from the store then mail them your return product. Or you can call them at 1-800-466-3337.
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Can you take back outdoor turf? Bought and later found out that it does not stand up to extreme heat and we live in Arizona, so not sure why they are even selling it out here
As per the policy, you can return the product within 30 days. To know regarding it You can contact Home Depot customer service at 1-800-466-3337.
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Purchased a portable air conditioner and set it up. Problem is that there is no rear air filter but there is a side filter. Called the manufacturer and they said that it doesn’t come with one that the back plastic door is considered to be the filter. She admits that there is a misprint in the manual showing that there is a filter and how to remove and clean. She also stated if not satisfied it could be returned. Have extreme allergies and concerns. Would like to return, is it returnable? I don’t want to pack back up and lug back to store if not returnable. Thank you!
Hey, Deirdre M Cochran,
You can return the product within 90 days and some products within 30 days. You can contact Home Depot customer service at 1-800-466-3337.
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Hey Audra Mager,
Thank you for your feedback and for sharing it with your friends. I Hope the home depot return policy is helpful to you.
My husband and I purchased an LG fridge. I was delivered damaged and we sent it back before they took it off the truck. I contacted customer service to have a new one sent right away. We were supposed to get a replacement in a week, and then was told by LG that we wouldn’t get a replacement until the end of July due to the fridge being “out of stock.” This whole ordeal was a ridiculous mess, but I’m only giving you the condensed version. It’s July. It’s hot. We don’t have a working fridge. We’re spending too much money as it is eating out. LG is a horrible company and their customer service is AWFUL. I canceled the order, and that alone took over 4 hours to do. Home Depot will deposit our money back into our account between 5-10 business days. That is so unacceptable! The merchandise never came into my home. We sent it back right away. It shouldn’t take 5-10 business days to return someone’s money! We spent $1,619.37 on a damaged fridge that never entered our home. Today makes 5 business days and still, nothing is in our account. This is BULL.
You should give them a call once again for a refund.
From upland, CA home 91764 depot store on 19th st by Colonies townhouses..purchased the lowest price Amana washer from the appliance dept (Saleswoman Renee) on Thurs 7/16/2020, told delivery will be on 7/22 Wed. The delivery truck arrived across the street when there was plenty of curb parking on my side of the street. The truck driver asked to see the site of the installation. After inspection of where I just unhooked the old washer, the driver pointed to the cold water tap and said his company would fire him if he installs. The washer never entered the house. The next day I went back to the store for a refund. I didn’t get a refund, told it takes two more days. Debit card payment supposed to be instantly and it’s been a week since the transaction. I went online for the debit card and it shows transaction was completed the moment the card was used.
Hey, mary Kwong,
You have to contact the home depot for your return since again. You can contact Home Depot customer service at 1-800-466-3337.
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I bought a tile sealer in March. However, I’m a flight attendant and was having work done on my house. I bought one too many bottles and it’s unopened but obviously passed the 90 days. What should I do? Can I return it? I have the receipt.
You can return the product within 90 days since your purchase was done before 90 days so you are not eligible for return.
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I purchased some eco-smart led bulbs from Home Depot just a couple of weeks ago. They flickered continuously in my new chandeliers. I have since purchased some Philips LED bulbs and no more flickering. I no longer have the packaging for the eco smart bulbs because they were a vacuum-sealed type and basically had to be cut and destroyed in order to open. Would I still be able to return these without the packaging?
Hey, Brian SLIVKA,
As per the policy, you can return the product within 90 days. You can take the bulb without packaging to the store with the receipt.
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I bought a 12,000 BTU Frigidaire air conditioner, I installed it and it never worked right, I took it out of the window, there were bands around the box that had to be cut off, I didn’t have any way to repackage it and ship it back, I was going to try and take it to the local store but I bought it online and I also have a bad back, it’s been sitting here now for over 3 months and I don’t know what to do.
As per The Home Depot return policy, you can return the product within 90 days of purchase. If the purchase was made before 90 days then you are not eligible for the return.
I was told two different return policies by associates on a generator. I purchased it using the home depot card, have the receipt and the generator is unopen. Is it 90 days, 180 days, or 30-day return policy?
Hey, Sergio vega,
As per the home depot report policy, you can return the product within 90 days, but there are some products that can be returned within 30 days, like, electronics, furniture, gas-powered, etc.
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Can you return opened gas firepit ?
Hey, Sang-Ho Lee,
You can return any product within 90 days of purchase, but you cant return product flammable liquids or gases cannot be returned by mail. You can contact the customer service at 18004303376.
I tried to return breakers without a receipt. My husband bought them and he recently passed away. When I took them back they denied my return and didn’t give me a reason. I called the number they gave me and the woman just read a script saying there was no guarantee that i could return them. Still no valid reason. It would be nice to know why instead of getting the run around
You can return the product within 90 days and some products within 30 days. A product like Area Rugs, Consumer Electronics (Television & Computer), Furniture, Gas Powered Equipment, Generators (excluding Whole House & Stationary Generators), and Tractors can be returned within 30 days of purchase. You can contact Home Depot customer service at 1-800-466-3337.
I purchased a power tool last year. I used it yesterday and it broke Can I return exchange it for the same tool?
Hey Mary E. Hewitt, you cant exchange it. If the tool was already in bad condition you could replace it, but it is broken by you so you cant exchange one.
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