Macy’s Mesmerizing Return Policy

Macy’s Return Policy provides a time frame of 180 days for returning most of the items.  This is likely a long timeframe compared to any other popular stores in the world. Their simple motto is to keep their customers happy by providing a longer return period. In spite of the 180-days return policy, there are few exceptions to it. We will further discuss these exceptions in our post.

About Macy’s Return Policy

As we already discussed that most of the merchandise can be returned within 180 days of purchase. You should also be aware of the exceptions in the normal 180 days Macy’s Return Policy. Any item which is purchased from either or from any stores of Macy’s can be returned to both in-store and online. Macy’s also provides free returns by mail for the USA and other neighbouring locations. Also, you can take your merchandise for return at any nearby store.

Macy's Return Policy
Return Period90 Days
Return MethodIn-store & by Mail
Exchange Period14 days
Exchange MethodIn-store & by Mail
Refund Period10 Days
Refund MethodAs per original mode of payment
Exceptional Refund PeriodTill 31st January for Holiday Season
Official WebsiteMacy's Return Policy
Contact Number00 1 513-573-7912

Exceptions to Macy’s Return Policy

There are certain exceptions to the Macy’s Return Policy. Clearance sale items are to be returned in 30 days if required. Other exceptions which have a time frame of fewer than 180 days would be listed in the department wise list.

Department wise Macy’s Return Policy

The department-wise Time frame and different rules depending upon the category are listed below:

Apple Products

If you recently purchased an Apple smartphone and due to any reason you are not satisfied. Then you can return it within 14 days of purchase. Similarly, if you purchased an Apple product other than the smartphone and not satisfied with it, then Macy’s Return Policy allows you to return it within 30 days of logo

It must also be noted that an Apple merchandise can only be returned in a Macy’s store that has Apple Products if Purchased from the store.
If purchased online, then you can either return it by mail or to an Applicable store.

Area Rugs

Rugs purchase online can be returned within 30 days. It must be in its original packaging. In addition, Rugs purchased online cannot be returned to store.area rug

Rugs purchased from a store can be returned within 7 days of purchase. For your return to be processed it is necessary to bring the original purchase receipt. In addition to the receipt, the Rug should be unused and undamaged.


The Backstage item you purchased for yourself or your kid doesn’t fit? You can return or exchange these items within 30 days of purchase.

These items can only be returned to a Macy’s Backstage store.

Beauty Box

Macy’s Beauty Box products are non-returnable. All the items of Beauty Box once sold would be a final sale.


All Bluemercury products can be returned within 180 days of purchase if you provide an original purchase receipt.

Bridal Salon By DemetriosDEMETRIOS

As per Macy’s return policy, all Bridal Salon by Demetrios are final sale. So you cannot return these items once purchased.

Cosmetics & FragrancesReturn Policy for Beauty Product

Any Cosmetic and Fragrance item can be returned within 180 days of purchase. Macy’s also accepts the return if the Item has been slightly used.

Designer Brands

All the products of brands including Burberry, Gucci, Longchamp, Louis Vuitton, and Tous purchased from Macy’s can be returned within 14 days of purchase.

Customized orders of Alexandre London are non-returnable.

Apparelsapparels & clothing

Any apparel purchased from or Macy store can be returned within 60 days of purchase if you are not satisfied with the item.

Finish Line

All Finish Line products can be exchanged within 45 days of purchase as per the Macy’s Return Policy.

Fur Vault

Fur clothing can be returned within 30 days of purchase. The return for these Items is accepted if provided with original receipt and Tags.

Return of Fur clothing bought from the store are accepted only at selected stores. Similarly, if these items are purchased from the store then they can be returned by mail only.

Gourmet Food & Wine

Gourmet food and Wine are non-returnable in any case. If you received a damaged product while delivery please contact Customer Service immediately.

Jewelry & Watchesreturn policy for jewelry and watches

Jewelry & Watches can be returned within 30 days of purchase. While returning these items you should bring the receipt with you. In addition to this, the item should be in a saleable condition.

Small Electronics

Small electronic Items can be returned within 60 days of purchase if you are not satisfied with the product. For returning these items they must be in its original packaging.

Clearance Sale Items

All the items sold under clearance sale within 30 days of purchase.

Locker Room by Lids

Lids can be brought for return or exchange within 30 days of purchase. you need to bring the original receipt or packing slip along with the item to return it.

OpticalEye glasses

All the optical items including spectacles and contact lens can be returned within 30 days of purchase. You need to bring the receipt with optical in order to return it.

Personal Care

All personal care items including deodorant, eyeliner, lip gloss, lipstick, hand soap, perfumes, razors, moisturizer, and talcum powder, etc. can be returned within 60 days of purchase.

Style Your Ring

Items purchased from Style Your Ring can be returned within 30 days of purchase with receipt. You cannot return these items to store, so you have to send these items via mail.

Macy’s Corona Virus Response

In this tough time, we need to stay together and make smart choices. Therefore to prevent the virus from spreading, Macy has closed all their stores for the time being. They are analyzing the environment and if it is safer for the community only then will they decide to go on an reopen their stores. It would be wise at this time to take all necessary precaution against corona virus.

Non-Returnable Itemsnon returnable items

Macy’s has a very small list of non-returnable products. All Beauty Box products from Macy’s are non-returnable. Furthermore, any item which is perishable or if it is mentioned “non-returnable” in the description, cannot be returned once purchased.

Process of Return, Refund & Exchange

Macy’s Return Policy provides a simple way in which you can return the purchased item. Whether you have purchased your item from Macy’s store, or whether you have purchased it from, the process to return is very straight forward. There are two ways in which you can return an item depending upon whether you have purchased it from store or

After returning the item, Macy’s exchange Policy plays an important role. Upon returning if you opt for an exchange, then it will only be provided to you if the item required by you is available at the time of returning.

Items purchased from store

For items purchased from the Macy’s store, if it qualifies the Macy’s Return Policy, you need to carry out the following procedure:items purchased from Macys store

  • Take your merchandise along with the receipt to the nearest Macy’s store.
  • In case you don’t have the receipt, the payment method can be used to regenerate the receipt. The receipt can also be generated from the return label or packing slip.
  • Further, if Macy’s is not able to generate the receipt, still it will provide you the refund in form of store credit at the current selling price of the product.

Items bought from

If you have purchased an item from then there are two ways in which you can return the item:

1.) Return to store: Only eligible items as per Macy’s Return Policy can be returned to store if purchased from The process is straight forward, you need to carry your item along with the printout of email of order confirmation.

There are a total number of 584 Macy’s stores summed up for locations United States, Puerto Rico & Guam. There are 121 Macy’s store in California, 53 Macy’s Store in Florida, 42 Macy’s Store in Texas, 39 Macy’s Store in New York and 32 Macy’s store in  Washington.

2.) Return by mail: Every item purchased from can be returned to Macy’s via mail. you need to go through the following procedure:

Return an item by mail

  • Log on to and sign in with your account from which you made the purchase.
  • On the Orders page in My account section, enter Order Number in the search bar here.
  • Now go to order details, and click on #Return item.
  • Enter a valid and genuine reason for return.
  • Select the method of refund.
  • Submit with confirmation, and your return request will be placed.
  • Once a return request is done, print the mailing label and stick it on the package box.
  • Take the package to the nearest UPS drop-off location and once Macy’s receives your return, they will initiate refund or exchange if applicable as per Macy’s return policy.

Method of Refund

  • With Purchase Receipt: On providing your purchase receipt, the payment method, and return label or packing slip, you will get a full refund. You will be provided the refund in the same for as you used for payment during purchase.
  • With Gift Receipt: On providing a Gift Receipt and a return label, you will get a complete refund in the form of Store credit.
  • Without Receipt: You don’t need to worry if you have lost the receipt. As per the Macy’s Return Policy, you can still get the refund. However, the amount of refund will be the item’s lowest selling price in the last 180 days.

Frequently Asked Questions

Does Macy's have free returns?

Yes, Macy's provides free returns for the USA and other neighboring regions.

Macy's customer service number?

You can contact Macy's 24*7 customer service number at 1-800-289-6229.

Can I return something at Macy's without a receipt?

Yes, You can return at Macy's store without a receipt if the item has a bar-code sticker on it. On returning such items, you will get a refund in form of Store credit. You can also exchange it with the same or similar product (if available in stock). Refer to this Macy's Return Policy for more details.

Can Macy's look up my receipt?

Macy's will look up your receipt in their database if you provide the payment method(debit card or credit card) or Packaging Slip or Return Label at the Customer Service desk. If your receipt couldn't be found, you can still return as per the Macy's Return Policy.

Final Words

We know what you were looking for and so we provided the Macy’s Return Policy. Complete details were provided here with the rules and procedure to return an Item. We also have posted the return policy of other similar stores, in the meantime, you can check out these companies: TargetBest Buy, Nordstrom, Costco, & Walmart.

We hope that your shopping experience will now improve as you know how to return or exchange the products at Macy’s. Still, if there are any doubts regarding the Macy’s left in your mind, simply ask in the comments section. We will respond with the answer at the earliest.

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  5. I bought a set of Samsonite luggage ($1020.00) with a 10 year warranty from Macy’s in 2012. After wear and tear from use, I returned the luggage in 2018 to Macy’s for exchange, which they promptly honored. I have a receipt noting the exchange with dates and appropriate product numbers. I recently returned the luggage to exchange after a recent trip. and was told that Macy’s does not exchange after 180 day’s. This was untrue according to my previous experience. I feel that Macy’s should honor a warrantied exchange from a quality purchase made from their stores.

    • Hey, Imon Muldrow. The condition of the luggage also matters and the history of your return. I hope Macy’s Mesmerizing Return Policy was helpful to you.
      Thank You.

    • Hello Pamela,
      I am afraid that will not be possible. You will have to careful and check your product before removing the tag. In case if you have any proof of the product being defective before removing the tag you can certainly contact Macy and have a conversation with them. 00 1 513-573-7912 Here is Macy’s customer care number.

      Thank you.

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    • Hi Tom, For such a thing, you have to tell the person who gifted you as he/she can only be able to return the product. I hope Macy’s Mesmerizing Return Policy was helpful to you.
      Thank You

    • Hey Kathy Birch,
      As per the policy, you can return the product within 180 days and some items have an exception of return within 30 days. You can return to the store or else through the mail if the item is purchased online.
      Thank you.


  10. In January, I bought a dress online for my daughter’s wedding in April. Because of the COVID-19 pandemic, only 10 people could attend the wedding ceremony and dinner afterwards. I could not wear the dress because I gained a lot of weight with all the stresses we’ve experienced and also the dress was too fancy for such a small wedding. Will I be allowed to return the dress even for a credit? Thank you for your assistance.

    • Hey Monique Legros,
      As per the policy of Macy’s you can return the product within 180 days. But as you told you bought in January so you are not eligible for return.
      Thank you.

  11. I’m told that the order # on your receipt is not valid; that there is no order for it. It’s your RECEIPT. I tried to call the company but they’re not taking any calls. No wonder Macy’s is going out of business. In the meantime, how do I get a return ship so I can return something?

    • Hey Pat,
      As per the return policy of Macy’s return policy, you can return the product within 180 days. You must try to call the contact number of Macy’s at 1-800-289-6229 once again.

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  13. On April 24 you received my order. On May 5 I received my merchandise, one of 4 items was wrong & I returned it. On May 11 you acknowledged receipt of my merchandise and advised that the 38.50 prices would be credited to my Macy’s account PROP*********#4530. On May 11 I also received your invoice for the balance of my order, $153.47. I took the $38.50 credit & mailed you my check for $114.97 and a note explaining the deduction. In May 18 the check was processed & I expected you would credit my account as you said in your May 11 email. Today, June 2, I received a gift card. I don’t want a gift card I want an account credit. How do I return your gift card? I have since ordered a replacement pant for the item I returned (my order 1958730863) and received it. Please answer with some speed. Thank you.

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