Ross Stores Return Policy | Easy Returns at Ross Stores

Here we present you the Ross Return Policy as we know that you love purchasing Items from Ross, but sometimes it may happen that you got the wrong Item or it didn’t suit you in some way. In this case, the Ross Return Policy is all you need to know about.

So here we present you with brief and complete information to make it easy for you to return your item(s) to Ross.

Ross Stores Return Policy
Return Period30 days
Return MethodIn Store
Exchange Period30 days
Exchange MethodIn-store
Refund Period5 Days
Refund MethodAs per original form of payment
Official WebsiteRoss Return
Contact Number800‑335‑1115

About Ross Return Policy

What is Ross Return Policy? Ross accepts returns within 30 days of purchase for a full refund in the original form of payment as per the Ross Return Policy. There are certain restrictions for returning your products at the Ross store on certain Items.

You get a full refund on returning the products if you return within the time limit, and your return qualifies the rules mentioned in the Ross Return Policy

Returns after 30 days

You can even return the eligible products after 30 days of purchase if you didn’t get time in one entire month to return the product. However, the returns made after 30 days require the purchase receipt, as these items in no case are eligible for non-receipted returns.

On returning these items, you will get a refund in the form of store credit. You can also exchange the item, which is subjected to in-store availability.


There are no strict restrictions on the standard Ross Return Policy, however, there are certain points that you need to keep a check on while returning the product:

  • Used, worn or altered merchandise are not accepted for returns at Ross. So, you will not be provided with any refund, exchange or in this case.
  • If you made the payment using a check, then you have to wait for 5 days for a cash refund.

Ross Corona Virus Response

Just like everybody, Ross was struggling too and therefore they decided to close all their stores. It is important that they stand for their employees and show strength together. Therefore they are continuing to provide health benefits and other kinds of benefits to their employees. As for the customers they are currently looking for the best time to reopen.

Special Consideration on these Items

Special consideration is to be taken on returning the items like Fine Jewelry, Swimwear & Lingerie products. These items cannot be returned or exchanged if the tags are removed from them.

Fine JewelryReturns on Fine Jewelry

Ross Return Policy for Jewelry items is the same as the standard return policy of Ross. While returning Fine Jewelry you should keep in mind that the original tickets are attached to it. You also have to provide the original purchase receipt on returning these items.

Fine Jewelry items can only be returned to Ross store which has a Fine Jewelry Department.

Swimwear & Lingerie

The return process and the time frame is also the same for these items as the standard return policy. You should take note that the original tickets are attached to these items while returning them.

Non-Returnable Items

Ross has a very limited list of products mentioned as “non-returnable”, not all of them are listed on the return policy page. Ross instructs to check on the product receipt to verify whether the item is returnable or not.

Software that has been opened cannot be returned once purchased from Ross. However, if you received a defective software then you can exchange it with the same one on providing a valid receipt.

Process to return at Ross storeRoss store return policy

While returning the items at Ross take a note of the following points:

  • All returns at Ross are subjected to the Refund Verification System.
  • Returns without a receipt require a valid Photo ID, more details are mentioned in the “Non-receipted Returns” section.
  • The item to be returned must be in its original condition, as it was while purchasing.
  • The items should not be used or worn or altered in any way for returning.
  • On returning the items it should be with their price tags intact.
  • The accessories which come along with the items are also to be returned with the item.

Go through the following steps for returning your Items at Ross:

  1. Locate the nearest Ross Store.
  2. Visit there with the Item(s) along with its original receipt of purchase.
  3. For the items to be returned without a receipt, the additional requirements are mentioned in the “Non-receipted Returns” section.
  4. After reaching there, go to the Customer service desk and return the product to them.
  5. After this Ross will process your return and refund you the amount in the original form of payment if you returned within the time frame.

Non-receipted Returns

Ross offers you an option by which you can return certain products to them even if you have lost the receipt. On returning your items at Ross has to pass through a systems verification. So, it would be more feasible if you keep the receipt with you responsibly.

Ross restricts the number of non-receipted returns. So you can only return a limited number of times at the Ross store.

You also need to present your valid government Photo ID while returning non-receipted articles. Your Photo ID will be entered into their system and you may be approved or denied for the refund by the Refund Verification system depending upon your previous return history.

Ross Exchange Policy

All returnable Items can be exchanged at the store. The exchange is subjected to the in-store availability of the item with which you want to exchange your return.

It is also advised to contact Ross Customer Service at 1800-335-1115 prior to returning your item for an exchange.

Ross Refund Verification Process

As already discussed that your returns pass through a system verification (i.e. Ross Refund Verification Process). This additional step monitors the fraudulent activity and return policy abuse. Any return found suspicious by the system would be declined for refund or exchange.

Frequently Asked Questions

Ross Customer Service Number?

You can contact Ross Customer Service at 1800-335-1115

Can you return an item without a receipt?

Yes, you can return eligible items without a receipt within the timeframe.

At which Ross stores can you return items without a receipt?

All Ross stores accept returns without a receipt on eligible items within the time frame.

Can Ross look up receipts?

No, Ross does not provide the facility to look up the receipt yet. So returns are refunded in the form of store credit at the current selling price of that product.

Ross Discount coupons

Don’t let the higher price of the item of your choice restrict you from purchasing that item. Simply go to the following page, and make purchases at the Ross store at a discounted price.

Ross Discount Coupons

Ross Store Returns Summarized

We have seen that the return policy provided by Ross is quite simple compared to other stores like TJ Maxx and Costco. The process of returning the items at the Ross store is also very simple and straightforward. The reason behind making a straightforward policy is that they only sell the products at their brick and mortar store.

Also visit Marshalls, TJ Maxx, Walmart, JC Penney, Macy’s, Home Depot to know their return policy.

You can also ask any questions regarding Ross or any other store in the comments section below.

44 thoughts on “Ross Stores Return Policy | Easy Returns at Ross Stores”

    • Hey, Valerie A Naeve. Yes, you can return the product with a receipt to a ross store as per the Ross Store Return Policy.
      Thank You.

      • I tried to return an item without a receipt. They are wanting to give me $20 less than what i paid for. Is that normal Ross policy?

        Thank you

        • Hey Vida,
          Yes, Ross restricts the number of non-receipted returns. So you can only return a limited number of times at the Ross store.
          Thank you.

  1. I bought a pair of shoes at Ross. The shoes didn’t fit the person who I bought them to, so I am wondering if I can return them without the tag, since I don’t know where it. The shoes are brand new never used. Can I still get a return from this item? I do have the original receipt.

    • Hey, Maria. You can contact Ross Customer Service at 1800-335-1115. I hope Ross Store Return Policy was helpful to you.
      Thank You.

  2. If I return something bought on my debit card and I bring it back with its receipt do I still need my i.d. or just the debit card or was purchased with?

    • Hello Karina,
      Generally, as the policy states, you will need a valid ID only on returns without a receipt. So if you don’t have your ID card, it won’t be an issue. Although it never hurts to carry one.

    • Hello Natalie,
      Generally, it should not take long but if you want an exact date you call their customer service and ask them. Here is their number 800-335-1115.

      Thank You

  3. I bought a pair of black stretch pants at Ross in Walnut Creek. Upon trying it on again tonight, the button got disentangled and as a result bore a hole on the cloth. Can I have this exchanged in any other Ross store branch or should I go back to the original branch where I bought the item? I still have the original receipt and paid cash.

    • Hi Jade A. Posadas, As per the Ross Stores Return Policy, You can go to any nearest store of ross and return or exchange the defective product.
      Thank You.

  4. I bought my son a pair of pants the other day. He took the tags off AFTER realizing that they don’t fit. I still have the tags, will I be able to return/exchange them?

    • Hey Jto, Yes you can go for return or exchange at Ross Store Return Policy department if you have tags along with the product.
      Thank You.

  5. Hello
    I am getting a friend to return an item with labels intact and my recipt. I paid by credit card and I know the refund will be paid to credit card, but does my friend need to bring my credit card for it to be processed

    Thank you

    • Hey Jane, If you are returning the item paid with a credit card then yes your friend should carry the proof of payment along with him/her at the Ross Store Return Policy.
      Thank You

  6. What is your return policy for food items? I bought a bottle of olive oil at the Ross Store in Tarentum, Pa and I made a bread dip with it. When we tasted it, something was off. I tasted it right out of the bottle and it was very terrible tasting! I used under 1/4 cup from the bottle. I retained the receipt. Can I still return it?

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    • Hi Lamar, It’s my pleasure to provide you with the Ross Store Return Policy and hope all the following information must be helpful to you.
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  9. Hi,
    I bought a king size quilt and took it out of packaging to try it on my bed but it’s way too short. Can I return it if I took it out of the package to try the fit on my bed?

    • Hey Elizabeth Jacquez, According to the Ross Stores Return Policy you can return the product within 30 days from the date of purchase.
      Thank You.

  10. Hi
    Returned a lingrie to ross
    The cashier told me that the ross tag should be attached to the product.
    I returned the very next day of purchase.
    The hole on the tag was already so big that the tag fell out in the bag. As i was told it should be attached i simply attached to the lingerie again.
    That wasn’t my fault.
    If the attachment is so important so the tags shold be pasted or stapled to the product as on toys or cosmetics.
    I advised same to the cashier she rudely replied we cant do that..
    Manager was polite though

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  13. Hello. My friend bought my puppy 7 new outfits. The tags are still on the garments however I do not have the receipt. The outfits are too big. I’m hoping to be able to exchange them. If I’m not able to would I be able to receive store credit? I’m sure she paid with with her debit/credit card and for obvious reasons I do not want the refund to go back on her card. Thank you.

    • Hey, Sallie Erickson,
      You can return the product within 30 days of purchase for a full refund in an original way. If your purchase has passed 30 days then you are required to give the receipt. If you want to return within 30 days then you can return without receipt.


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