Every customer must be happy and satisfied. It is one of the basic needs of a company. To ensure this very thing Rugs USA Return Policy came into existence. Customers will buy what they like and the company needs to give them more reasons to buy.
Rugs USA tried to keep in place a return policy which will give confidence to the customers to buy their products. Customers become assured and when they face any problem with the products.
They know they can come and return the product. Customers should know the rules of the company’s return policy, then they are encouraged to buy more.
This article will help you gain knowledge on the company Rugs USA. The focus will be on the Rugs USA Return Policy. We will try to help you with general queries a person may have about the return policy of Rugs USA. We will try to cover as much data as possible for a better understanding of this topic.
Table of Contents
What is Rugs USA’s Easy Return Policy?
Rugs USA Return Policy states that customers will have 30 days to make their return. It states all the possible ways or situations in which they can return their product. They have mentioned all the problems which may occur and the customer is free to return them.
Rugs USA Return Policy have their own criteria that will determine which return request should be approved and which should be rejected. It contains various details such as the return time, the time they will return the product in, the refund and the exchanges. This component makes a return policy.
About Rugs USA
Rugs are essential to a home or to any place which is supposed to give you a friendly environment. Rugs are placed for the very purpose to make a place look elegant and welcoming. We generally don’t see rugs as very purposeful. In-fact rugs the USA provide various purpose rugs and have a range of looks.
Since 1998, Rugs USA is a leader in its industry. They specialize in rugs. Don’t go on their name, they not only sell rugs but also sell furniture and home decor with it. What makes Rugs USA different? It is their USP(Unique Selling Proposition). They have a USP of low- price commitment. With that they also want us to have a great experience of buying.
What makes Rugs USA Special?
Their price proposition helps them a lot. It attracts customers because of one simple thing, their business model. They started with a business model with a middle man in it. Now they have shifted their stock in-house, which helps them to remove the middle man. This helped the company to reduce the price and maintain the quality of the product. This made them superior to their competitors.
How to Return a product on Rugs USA?
They have one of the shortest and easiest ways to return a product.
- Visit the homepage on their website
- Scroll down to the bottom and click on “Easy Return”
- Which should take you here.
- Then, enter your email id and order number.
- This will take you to a page with all the necessary details.
- Those details will help you with your return.
This process will help you and guide you to complete the process of return.
Return through mail
After the above process is completed, the next process is to send your product to the company. This process can be done through the mail. You can put the product in the box and then apply the return label on the box. the last stage is to send it through the fed-ex.
Rugs USA Refund Policy
The details of the Rugs USA Refund Policy are mentioned below.
- There is no definite date in which the company will refund your money.
- The refund time depends on your issue.
- The product must be in the same condition for a refund to take place.
- If you received a damaged product, contact us as soon as possible to report it.
- The refund will be done in the same method, used for the purchase.
Eligibility of Rugs USA Return Policy?
The company has some certain rules and regulation, under which your product count as an eligible product for return.
- The product needs to be sent within 30 days from the time of the delivery of your order.
- The condition of your product should match the condition of the product when it was delivered.
Only under these conditions, the company will accept your request for return.
Rugs USA Exchange Policy.
Unfortunately, Rugs USA has no policy in place for the exchange of their products. You can only place a new order and return the product that you don’t want.
Understanding how the shipping of return product works.
Rugs USA has a lot of details in the shipping part of the process and below are the points which will help you answer your questions related to it.
- The return shipping fees are the responsibility of the customer, however, the company does provide a discount on the FedEx return label to make the process easier for you.
- The price of the return label varies from product to product. The price is calculated at the time of the return process. They take into consideration the product weight, distance to travel and dimension based on your order.
- You are also free to use your own shipping. Ensure while you are returning a package click on the option “Use your own shipping” and the company won’t charge you any additional fee.
- As already mentioned above, there is no exchange policy in place. If you want to exchange you have to return the product and order a new one.
- If you buy 5 products in one purchase and you want to return 3 items back. You will have to individually return them on the site’s return page. Every item will get its own return number.
- The return label is not free however you will not have to pay while returning the product. The return label charge will be deducted from the amount of your returned product.
- You can purchase the return label from the Rugs USA site. The label will be valid for the next 30 days only.
The drop-off service associated with Rugs USA.
- If you buy the return label from the company’s site. You should then drop-off the product to the FedEx drop-off location.
- If you don’t want to drop at the FedEx location. You will also have to option, where the FedEx itself will come to pick up the product you want to return at your given address.
- The pick-up service will be charged additionally and you have to pay for this service at the FedEx website.
- You may find the drop-off locations nearby at the FedEx website.
When & Where to Contact Rugs USA.
They remain open for business from:
- Monday – Friday: from 9 am to 11 pm est
- Saturday – Sunday: from 9 am to 6 pm est
You can contact them on:
- Email them here.
To Sum Up the Article.
The company may make mistakes, after all, they are human too. What matters most is that they are ready to rectify their errors through Rugs USA Return Policy. We tried to cover all the necessary and important points related to the company’s return policy. This includes what the return policy states, how to ease through the process of the return policy, what are the things they don’t provide in their return policy.
This article’s purpose is to solve as many problems as it can among the customers of Rugs USA. We hope our article was of help to all our readers, we would love to hear it from you, whatever is your case. The comment box below will always be available for anyone who wants to add their value to our article.