TJX Companies Return, Refund & Exchange Policy

TJX companies different return policies for its subsidiaries include TJ Maxx Return Policy, Marshalls Return Policy, Home Goods Return Policy, Winners, TK Maxx, Home Sense, Sierra.

The TJX Companies is a chain of departmental stores having its different subsidiaries in the world. They currently have 5 such subsidiaries in the United States namely TJ Maxx, Marshalls, Home Goods, HomeSense & Sierra. Two other subsidiaries namely Winners in Canada and TK Maxx in the UK and many other different regions in the world.

TJ Maxx, one of the largest retailer in the USA, is also a good competitor for many other merchants like Macy’s and Walmart. In this competitive commerce world, TJ Maxx makes all possible efforts to attract more shoppers by providing a feasible TJ Maxx return policy.

To make it more convenient for you, we have provided you brief & complete information. Go through this page, and any doubts in your mind regarding TJX would be solved.

Marshalls Return Policy

Marshalls Return Policy

As per the return policy of Marshalls, they accept returns within 30 days of purchase for most of the items. They also accept returns without a receipt, on which they provide you refund in the form of a merchandise credit. Marshalls majorly deal with the products from the Apparels section. Hence, the products should not be used, or in unsellable condition, as your return might be denied in this case.

TJ Maxx return Policy

TJ Maxx has a standard return policy according to which you can return most of the items within 40 days for online purchases. You have 30 days to return for the items which you purchased from TJ Maxx brick and mortar store. TJ Maxx also provides you an option to return an item even if you have misplaced or lost your receipt.

Similar to other stores, TJ Maxx provides you with all the feasible ways in which you can return the product to them if you are not happy with it.

General Exceptions

  • Items purchased from TJ Maxx store cannot be returned online
  • You will not be provided a refund or merchandise credit if the item is found to be used or in an unsellable condition.
  • Products bought online of price higher than $1000 cannot be returned in store.
  • Handbags purchased online of price higher than $499.99 cannot be returned at the store.
  • Long occasion gowns purchased online cannot be returned in store.
  • Tampered or opened beauty items cannot be returned.
  • TJ Maxx can also decline or limit your return if it spots something suspicious.

TJ Maxx Corona Virus Response

They have been forced to close down their store across the country to make sure that the corona virus does not affect you. It is important to maintain the social distancing protocol. As the corona virus is very easy to spread. They are going to analyze the situation and decide when it is safe for everyone and only then open their stores. Till then we should take care of ourselves.

Methods of Returning

TJ Maxx provides you two ways for the items purchased from, you can either return them to TJ Maxx store or return it online by mail. By following the same you can also complete Coach returns easily.  The steps involved in returning the items are as follows:

Return by Mail

You can return the item online by mail to TJ Maxx, your return will be accepted if it arrives within 40 days of purchase. To make it easy, TJ Maxx includes the return shipping label with every item that they ship to you. All you have to do is pack the item in its original packaging, and attach the return label on it. Take it to the nearest UPS drop-off location and hand them your package.

A return shipping and handling fee of $9.99 will be deducted from your store credits or refund amount.

Return in store

return items to TJ Maxx store

Returning the online purchase in the store is a more convenient way as you don’t have to pay any return shipping charges in this case. For returning at TJ Maxx, simply reach the nearest store along with your merchandise to be returned and the purchase receipt or shipping invoice. Once your return is accepted, they will process your refund.

You can easily find a TJ Maxx store near you, as there 1241 TJ Maxx stores in the United States. This also makes TJ Maxx as one of the largest clothing retailers in the country. California has the highest number of TJ Maxx stores with 121 stores located at different locations in the state. Whereas there are 92 Target stores in Florida 82 Target stores in New York, and 72 in Texas.

Non-receipted Returns

TJ Maxx accepts returns without receipt in-store, so you don’t need to worry if you accidentally lost the receipt. For returning the non-receipted items, reach the nearest store along with your valid photo ID and your return will be processed. If eligible for returns, you will get the refund in the form of a merchandise credit. This merchandise credit can be used at any of the TJ Maxx stores in your country.

Refund process

For returns via mail, TJ Maxx starts processing your return as soon as they receive it. If your return qualifies, it may take 10 to 14 days for the refund amount to be credited in your original form of payment.
If you return the item to the store, then they credit you the refund immediately.  However, it may take a few days for the amount to be reflected in your bank account.

Following points are also to be considered regarding the refund process:

  • On returning the items within 40 days along with the receipt or packing slip or shipping confirmation email, you can opt for a cash refund or charge credit. In the same case if you returned after 40 days then the refund will be provided in form of merchandise credit.
  • For gift items returned with a gift receipt, the refund will be provided in the form of merchandise credit.
  • In case you paid using PayPal while purchasing then the refund will be provided to you in form of a merchandise credit (for in-store returns) or charge credits (for online returns).

TJ Maxx Exchange

It should be noted that the exchange facility is not available on returns by mail. In this case, if you want to exchange the item, then simply return the item by mail and order a new product online. Besides this, you can reach the nearest store anytime with your eligible return within the timeframe along with the receipt (or shipping invoice for online purchases) to avail an exchange.

TJ Maxx Return Policy for in-store purchasereturn items purchased from TJ Maxx in-store

One of the major difference in the TJ Maxx return policy for in-store and online purchases is the timeframe. As already discussed that there is a return time period 30 days for in-store purchases. It should be noted that in-store purchases cannot be online.
The steps for returning the item is similar to “Return in store” section previously discussed. So, you have to visit the nearby TJ Maxx store in order to return the item.

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TJX subsidiaries

TJX  operates as a department store corporation and has many subsidiaries. The top subsidiaries of TJX in the United States are TJ Maxx, HomeGoods, Marshalls, HomeSense, and Sierra. TK Maxx and Winners are also the subsidiaries of TJX which are not located in the US.

Though these companies belong to the same parent company (i.e. The TJX Companies), still they have different Return Policy.

HomeGoods Return PolicyMarshalls store and HomeGoods Return Policy

HomeGoods has the same return policy as Marshalls, the process of returning the item is also the same. Most of the HomeGoods stores are merged together with Marshall’s store so you can return items purchased from either of the stores at these places.

You can return the item to HomeGoods within 30 days of purchase for an exchange or refund in the original form of payment if you provide the purchase receipt. A 10-day period is required for a cash refund by our corporate department on check purchases. If you Return with a receipt after 30 days then you will receive merchandise credit only. Many of the above matches with the Burlington.

If the item is used, or in unsellable condition then your return will be declined, and you will not be provided any refund. While returning swimwear and intimate apparel you need to check whether the tags properly attached.

Winners Return PolicyWinners store in Canada

Winners give you 10 days to return your merchandise at Winners Store as per the Winners Return Policy for a full refund. You can also return the items after 10 days if required, in this case, you will be credited the refund in form of Gift Card.

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For TJX Canada STYLE+® Loyalty members the return timeframe is extended from 10 to 30 days. This membership programme is free to join so you can take the benefit of extended timeframe by becoming a member.

While returning the items it should be in saleable condition for your returns to be accepted. Also, all returns must have its tags attached to it, else your return might be denied.

To get a full refund in the original tender, you should return the merchandise along with the receipt. However, if you don’t have the receipt still you have an option to return. While returning items without a receipt you have to present your valid government photo ID after which you may be provided the refund in the form of Gift Card.

TK Maxx Return PolicyTK Maxx Store

According to TK Maxx return Policy, TK Maxx gives you 28 days to return your Item for regions including UK,  Ireland, Germany, Poland, Austria, Netherlands, & Australia. Products purchased online from TK Maxx can be returned to store as well as by mail.

On returning the items at TK Maxx it must be in its original condition with its tags attached. You return should be also accompanied by the original purchase receipt for your returns to be easily processed.

On returning the item by mail you have to pay the return shipping charges which is non-refundable. In order to make a free return, you have an option to visit the nearby TK Maxx store.

HomeSense Return PolicyHomeSense store

HomeSense is the part of the TK Maxx family so their return policy is quite similar. Alike TK Maxx, Home Sense Return Policy states that you have 28 days for returning your product. While returning the item it should be in its original condition along with its original packaging.

On returning the items the refund is provided in the same manner as the payment method while purchasing. If you return an item which was purchased from gift card then you will be given another gift card for the refund.

To locate nearest Sierra store visit, for the USA, for Canada, for Ireland.

Sierra Return PolicySierra Trading Post store

Sierra Return Policy is similar for Online purchases as well as for items purchased from Sierra store with minor variations. Items Purchased from Sierra can be returned within 40 days for purchase and 30 days for in-store purchase. When you are going for return the item must be in its original condition without used or worn.

While returning an item you can opt for receiving store credit or refund in the original form of payment.  If you are going for the store return then you will immediately get the return after the verification. In that case, you have a time limit, within 10 days otherwise it will be retracted. The store credits can be used within 60 days, if you will not use within that limited time then it won’t be helpful anymore.

Non-returnable Items

TJ Maxx, Marshalls, HomeGoods, Winners, TK Maxx, HomeSense, and Sierra does not specify any list which mentions the items which cannot be returned. However, you can check the return label which comes with your package to be clear about the non-returnable products. If on the item or bill it is mentioned that this is a non-returnable item then you are not allowed to return the item.

You should note that non-receipted items can only be returned to the store. Returns without receipt would not be accepted by mail. While returning non-receipted items you have to produce your valid government id proof at the customer service desk.

Frequently Asked Questions

Can you return items to any TJ Maxx store?

Items purchased from TJ Maxx store online or store can be returned at any store.

Can I make a return at TJ Maxx without a receipt?

Yes, you can return your item to TJ Maxx without the receipt. On returning a non-receipted item(s), you will get the refund in form of merchandise credit.

How long do I have to return something to TJ Maxx?

According to TJ Maxx return policy you can return online purchases within 40 days. TJ Maxx in-store purchases can be returned within 30 days of purchase.

TJ Maxx customer service number?

You can contact TJ Maxx at 1-800-926-6299 from 9 am to 6 pm.

Marshalls customer service number?

You can contact Marshals regarding returns or any other inquiry on their customer service numbers at 1888-627-7425.

HomeGoods customer service number?

You can contact HomeGoods customer service at 18008880776.

Winners Customer Service Phone Number?

Winners customer service executives are available Monday to Friday from 9 am to 5 pm EST on 1-800-646-9466

TK Maxx Customer Service Number?

You can contact TK Maxx on 01923-473561 from UK, 01-2476126 from Ireland, 0211-88-223-267 from Germany, 22-551-07 27 from Poland, +43-1-9287669 from Austria, 0107114866 from Netherland, and 1300 768 913 from Australia.

HomeSense Customer Service Number?

You can contact Home Sence on their customer service number for the USA at 855-660-4663, For UK contact on +44 (0)1923 473561, for Canada: 1-800-646-9466

Sierra Customer Service Number?

You can contact Sierra on their customer service number at 1-800-713-4534


Here on this page, we provided the complete information on HomeGoods, Marshalls, Winners, TK Maxx,  & HomeSense. You can check our website to see return policies of other stores from our website.

When you are comfortable with the complete information on returns at the TJX companies, your shopping experience will be better. So, don’t leave any doubts in your mind, simply ask in the comments section, and we would be there to assist you.

42 thoughts on “TJX Companies Return, Refund & Exchange Policy”

  1. Can I return Marshall items for store credit at our T.J.MAXX ? While in Petoskey,Mi., I purchased some clothes at Marshall’s!, being handicapped I did not try them on in the store. We live 90 miles away in Sault Ste Marie, Mi. and only have TJ’s.

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