JCPenney Return Policy | Get Refund even on returning without receipt

JCPenney provides an outstanding list of products ranging from electrical appliances to beauty stuff. It started with golden rules “treat others as you want to be treated”. This philosophy gives you a good opportunity to get benefits from JCPenney returns & refunds policy in case, you are unsatisfied.

About JCPenney Return Policy

jc penney store

JCPenney Return policy states you can return your product within 45 days from the time you made your purchase. The return will be eligible at the lowest selling price of your product. They will accept both kinds of returns i.e. receipted and non-receipted returns. For non-receipted returns, you can only ask for an exchange and not for a refund.


To make the process free from any barrier, we have classified the whole lists of products and time limits on which you can mark your returns.

NOTE :Everyone wants a full refund of their valuable money. If you too think so, then kindly make sure to return your items within 90 days. On delay, a sales tax would be deducted from the amount to be refunded. Further, this 90 days policy includes all products of JCPenney.

Fine Jewelryjewelry

For returning Jewelry, you need product certificate with a sales invoice. Any kind of jewelry would not be accepted back if product verifying certificates are missing from the package. Subsequently, every customer must check for certificates of originality before buying any jewelry. You should return your jewelry within 60 days.


Under JCPenney return policy, any kind of gifts could be returned within 60 days except Personalized gifts and special orders. Fancy watches can’t be returned. In case of a defective product, you should prefer to check manufacturer warranty.

Portrait/ Photos

Photos prepared on special orders would not be taken back. The finalized portraits on sales could be returned within 60 days from the date of purchase. The sales invoice must be included in the package.

JCP Salons

Any kind of salon products or electrical appliances used in the salon could be returned or exchanged within 60 days. Customers can prefer to return electric heater, straightener, steamer, or any other related products. Also, Don’t forget to put warranty covers, receipt and sales invoice while returning your product for JCPenney.

salon appliances

One Time Sales

Products purchased on ONE TIME SALES from JCPenney store or online could be refunded or exchanged in JCPenney return policy within 14 days of product acceptance. All these items must include the original sales receipt while returning.

Major Health Equipment

The items which could be returned within 10 days are a fitness tracker, health measurement appliances, and smart-watches. All the products must be in good conditions and must include a purchase invoice or receipt with it. Therefore, never miss your receipt.

Electronic Major Appliances
electronic appliances

  • You could start your return regarding major appliances such as refrigerator, washing machine, laptop, television, microwaves or any other electronic major appliances as well as fitness equipment within 48 hours of product delivery.
  • Returns must include sales invoice and product warranty cards.
  • Any pre-damaged or defective products could be exchanged or returned.
  • Customers should make sure that any personal data is removed before return.
  • Items like electrical appliances and fitness equipment won’t be returned to stores.
  • Delivery of electronic appliances is limited to only 48 states of US.

For any other problems, contact Customer Service at 1-800-322-1189.

Furniture & Mattress

Mattresses and furniture could be returned within 45 days of the date of purchase. The conditions of mattresses should be the same as the day of purchase. Pet-damaged, soiled or contaminated furniture would not be accepted back. JCP doesn’t take furniture returned to stores.


  • Delivery fees would be charged on return.
  • Returns will be charged 15% restocking.
  • $85 are charged for pick up fee.
  • JCP isn’t liable for other delivery agents work.
  • PRODUCT would not be returned to freight forwarders.

Optical Lenses, Glasses & Frames

Unopened Optical lenses, custom glasses, frames, and eye-wear could be returned or exchanged within 24 hours of delivery of products. In this case, a customer would get a full refund. Suppose a customer is still not satisfied with products experience then it could be exchanged within 60 Days of the date of purchase on condition that product is not used or damaged. Also, note that you can’t expect a full refund on 60 days return scheme. On returning opticals after 24 hours and within 60 days, you can exchange it with a similar product.

Custom Products

Custom blinds, shades and draperies orders are based on your specifications and choices. Any transactions would be refunded if and only if the orders are canceled within 24 hours of actual transactions. Once delivered, the items could not be returned. Therefore, you should select your orders well and in any case, if you wish to cancel, you have to do within 24 hours.

Custom window treatments

In the home, custom window treatments are custom based made on your choice preference. The contract must be canceled within 3 business days. Once the installation processes are completed, return request couldn’t be filed. That is to say, you can’t do anything after the contract ends. This is clearly mentioned for selection based customs shopping in JCPenney Return Policy.

Special occasion dresses
special occasion dress

You could return your special occasion dresses with a green tag included in the package. Your return would be declined if the item is found without the tags attached. The time frame for returning these items is 90 days from the date of purchase.

Furthermore, it should be also noted that the Special occasion dresses must be in its original and unwashed or unworn while returning the item.

JC Penney Corona Virus Response

JC Penney has been no exceptions. They have taken the step to close all its stores due to corona virus pandemic. In such situations, the health and safety of employees and the customers are very important. Therefore they will keep the stores closed till necessary and will update all of us once they are ready to reopen.


For the returns of Non- receipted items, you could present valid Photo IDs for the following states US, PUERTO RICO, CANADA, MEXICO. In this case, your items would be taken for return or exchanged on a condition you provide the customer care staffs with valid IDs and date of purchase proof.

If you have lost your receipts, forgot your purchase date & no other option to lookup your receipt, still you can return the item. The value of refund will be the lowest selling price of that item in the last 45 days of returning the item.

If you choose to return the non-receipted item, then, in this case, you would be provided the refund in the form of store credit.

return by mail

Bring to a JCPenney stores

Bring your order to JCP stores and get an immediate refund on your purchased products. This is the simplest way and demands lesser paper-works. Therefore, the quickest way is to return products directly to the store.

By Mail

1. In JCPenney return policy, for mail return claims, Complete the return and exchange form on the invoice and attached it with the item you seek to return.
2. If you don’t have an invoice attached, then enclose your name, address, phone number, and the approximate date of purchase with the item.
3. Once you have forwarded requests by mail, you would be provided with a pickup date on which you can return your products.
4. The amount would be refunded to your account immediately or within 2-3 business days.

  • Special delivery or trucked items

    Want to return special delivery or trucked items? You need to call customer care at 1.800.442.7902. Pick up arrangements would be done accordingly. For damaged item, ask the driver to prepare an inspection report for further procedures. Conclusively, the refund would be started soon as the product is delivered to JCP.


Body Jewelry is non-returnable under JCPenney return policy. For instance rings, hoops, tapers, plugs or circular horseshoes. Therefore, make nice choices while jewelry shopping.
jewelry returns


You can return the items purchased from JC Penney for a full refund or exchange, the refund or exchange would be granted in the following manner:

Purchase at store

REFUND-Items purchased at stores could be returned by visiting stores. The refunded amount would be either in the original form of payment or store credit.
EXCHANGE-For exchanging an item, you need to complete the return and exchange form on the invoice and attached it with the item you seek to return. If you don’t have an invoice attached, then enclose your name, address, phone number, and the approximate date of purchase with the item.
After this, you can return your product to store and could buy exchanged item from online or at the store itself.

Purchase through gift card

Items which was purchased using gift cards could be returned. The item could be returned either by visiting the store, by mail inquiry or by calling the customer helpline. The refunded amount would be given as a gift card or would be transferred to your account according to the return policy of JCPenney.


Non returnable items

Non- returnable items include Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Perishable Foods, and Services. Thus, the one-time use items would not be considered for return.

SEPHORA inside JCPenney

SEPHORA products must be returned within 60 days of the date of purchase including the product receipt. If you don’t have a receipt and still want to return your product then you must show them your debit or credit card used or should have a beauty insider account. To know more details on Sephora Return Policy, please visit Sephora Return Policy.


international returns

  • Must be returned by Borderfree.
  • Attach return authorization label.
  • Borderfree will return product price, shipping charges, other Tax( including VAT).
  • Return handling and shipping fees would be deducted from the refund.
  • Returns could be started anytime as per the JCPenney Return Policy.
  • After processing & verification of the content of the parcel, the package would be delivered to you.

For more information regarding your returns, you can mail JCPenney your query at their email address [email protected].


JCPenney customer service number?

In order to contact JCPenney, you can call them on their customer service number at (800) 322-1189.

How long do I have to return something to JCPenney?

If you have got a receipt then you can return your products anytime during the framework of 1 year. In case, you have lost your receipts, then you can exchange or return your products in the lowest selling price sales within 45 days of purchase.

How do I cancel my JCP order?

Cancel your JCP orders as soon as you made the wrong purchase. Once the order is accepted & processed, it may no longer be canceled. But, you can return your item anytime after your order is delivered.

How could I change or remove an item?

Items could be changed or removed anytime by going at the 'my bag' section. You can visit and update the quantity also. Once the order is processed, you may no longer be able to do so. In such a case, you may contact customer care at 1.800.322.1189.

Does JCPenney accept Apple pay?

JCPenney does accept Apple's pay. The customer just has to add their JCPenney credit score as their options to Apple pay. Apple Pay is included across all states of the US. For any other information on Apple or if you are stuck with your Apple returns, you may visit our site Apple Return Policy.


The JCP return policy is sorted and well defined. It gives its lowest price tags to all products. Apart from this, the return could be arranged easily by calling them at their customer services at 1.800.442.7902, so that they could soon process your request and arrange pickup facilities for your products. If you don’t understand any instructions written in the JCPenney return policies then you can follow this blog. Every relevant instruction is given for your knowledge.

Getting worried about your lengthy return process? Do comment your view to us and we will make it easy for you.

73 thoughts on “JCPenney Return Policy | Get Refund even on returning without receipt”

  1. Good day! This is my first visit to your blog! We are a team of volunteers and starting a new initiative in a community in the same niche. Your blog provided us valuable information to work on. You have done a wonderful job!

        • Hi Robin, JCPenney Return Policy says that for returning Jewelry, you need a product certificate with a sales invoice. Any kind of jewelry would not be accepted back if product verifying certificates are missing from the package. Subsequently, every customer must check for certificates of originality before buying any jewelry. You should return your jewelry within 60 days.
          Thank You

    • Hello Melissa,
      Products purchased online can be returned or exchanged at JCPenney store, but there are certain exceptions to the products that are only available online.

  2. Good morning! Several years ago I purchased a cooks cast iron/enamel cooking pot. The enamel chipped on the bottom of the pot and I stored it away thinking I would return it. I obviously didn’t, but wonder if it is safe to use or if I can still return it.

    • Hi Peggy, In this kind of case I would like to recommend you to call the JCPenny Return Policy on their customer service number at (800) 322-1189.
      Thank You.

  3. Can items be returned with no receipt and no tags on merchandise preferably clothes. But purchased with a JcPenny credit card and if so is there away to see if merchandise have been returned on that credit card account.

    • Hi Linda Doan-Vasquez, JCPenney Return Policy says that you cannot return the product without a receipt so there is no chance that you can get your credit money back. But though to contact JCPenney, you can call them on their customer service number at (800) 322-1189.
      Thank You

  4. Thank you, Ruan, for posting this good article about JCPenney Return Policy. I read about it in many articles but I like the way of your explanation and its easy to understand with simple words. anyone can easily understand the concept of JCPenney Return Policy by reading your article. Thank you for describing all points in details, so anyone can use it easily. thanks again for providing this article and please post more articles like this.

    • Hey Rajdip, Thank you so much for the great feedback on JCPenney Return Policy and it’s my pleasure to provide you with valuable articles.

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  6. I received my package today that I ordered online. One item was incorrect form what I ordered. I did not receive an invoice in my package or a return label like I use to. I live 100 mikes from nearest store. I am not happy with the return policy.

    • Hey Paula Jack, In such a case you should try to contact JC Penny customer service immediately or you can go to the head office of JCPenny Return Policy.
      Thank You

  7. I purchased a cookware set and my partner threw out the box without my knowledge. I hate it though, it sticks, its bad quality, and it burns at the handles. Can it be returned without a box but with receipt and within 30 days?

    • Hi Ana, As per the JCPenny Return Policy you cannot return the used and damaged product. But though you can try once and ask by calling them on their customer service number at (800) 322-1189.
      Thank You

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    • Hey best diamond earrings,
      Thank you for your feedback and thank you for telling your brother to look at this post. I Hope the JCPenney return policy might be helpful to you.

  9. Ordered clothes online & need to return several items. Called customer service & they said just mail it back with the invoice/receipt. Is it that simple?

    • Hey Julie,
      As per the policy, you can return the product within 45 days of purchase. You can mail them or else you can go to the store to return. If you are returning through mail then you have to attach the invoice and the receipt.

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  11. It’s really a great and helpful piece of information.
    I’m happy that you just shared this helpful information with us.
    Please stay us informed like this. Thanks for sharing.

  12. I need to return an item bought on the J C Penny website but don’t want to pay for postage so I was told return to the store. All stores are closed, no open date is available. Will J C Penny provide a free return mailing label? Were do I go and what do I need to do to get this label, if they are offering it. Shipping is half the price of the item which is why I want to return to the store.

  13. I have an item that I bought online before Covid-19, but i want to return it. Are there any stores open for returns or can i get a return slip to return it by mail. I live in Texas.

    • Hey Sheryl Lawrence,
      As per the policy, you can return the product within 45 days. In order to contact JCPenney, you can call them on their customer service number at (800) 322-1189.

  14. I ordered a pair of shoes from JC Penney and an invoice came with the shoes that were shipped to me, however, there is no price listed on the invoice. Can I return them and get the price I paid even though they were ordered more than 45 days ago and the dollar amount is not included on the invoice? Also, is your online return open so that I could get credit for my shoes if I ship them back at any time?

    For your information, I was holding onto the shoes and planning to return them to our local JC Penney store except due to Covid-19, the store is still closed at this time and I have no idea if/when it will reopen. I am hearing on the news that JC Penney stores may not reopen and may claim bankruptcy.

    Thank you for any information you can provide.

    • Hey, Kathleen Fedorchak,
      As per the policy, you can return an item to JCPenney within 45 days. As you told it has passed more than 45 days so you are not eligible for the return. In order to contact JCPenney, you can call them on their customer service number at (800) 322-1189.

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  20. I would like to return 2 shirts, but invoice does not have a place to fill in for return by mail. How do I send them back?

    • Hey, Karen Rathgeb,
      You can return this through mail or in person. For more information, you can call them on their customer service number at (800) 322-1189.
      Thank You

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