If your child is not happy with the products of Toys R Us, don’t worry. Here you will get to know about the Toys R Us Return Policy. Scroll down the page to know about the return policy and exchange policy and more.
Basic Toys R Us Return Policy
Return the goods within 45 days from the date of purchase. Furthermore, packaging slip, confirmation Email is necessary for a return. Above all, return the goods in their original condition. These are some of the basic return policy as per the Toys R Us Return Policy. Now let’s understand the various procedures for a return.
Methods to return
There are two ways by which you can return your merchandise. There are many other ways for return also which you can avail from their official website.
- In-store return
- Courier Return
As per the In-store return policy, as mentioned in the Toys R Us Return Policy are as follows:
- First of all, return the merchandise within 45 days from the date of purchase.
- Secondly, bring the packaging slip and the confirmation Email.
- Thirdly, return the merchandise in their original condition.
- Terms and conditions are applicable.
- No change in this is applicable.
Now let us understand about the Courier Return Service.
The Courier Return Policy as per the Toys R Us Return Policy is as follows:
- Fill the Return Label.
- Return the goods in their original packaging condition.
- Paste a copy of Packaging slip.
- Provide the tracking number of the mail.
- Use the mail service Purolator/Canada Post.
These are some of the return policy under the Courier section.
Some of the additional points to return are as follows. Seems like, you may want to know about the return label.
Return Label is located at the bottom of the product. It is used for the return. During the time of return, you should attach the Return Label on the top of the merchandise.
Without Packaging slip return
At times, it may happen that you don’t have a packaging slip. Don’t worry and follow the below instructions.
- Here the final call is that of the management. No change in this allowed.
- Refund generation will take place within 30 days from the return.
- After the confirmation of authorized dealer, refund takes place.
- Government Id cards are necessary.
- Return of gift items is done via Merchandise credit.
- The requirement of Confirmation Email.
These are the points you should keep in mind during the return without packaging slip.
Now if you want to return the Gift merchandise, read below.
- You can return the product to the nearby Toys R Us Store.
- To know the location of the nearby store, click here.
- You can also mail the product, by looking at their website.
- To go to their website, click here.
- Or the best way is to contact our customer service number.
These are some of the easiest ways by which you can return Gift merchandise.
Return of Damaged/Defective item
Now by some mistake, if you got damaged/defective product then.
- First of all, call the customer service number, as per the Toys R Us Return Policy.
- You will not have to bear any additional cost.
- Return the damaged product in its original condition.
- Terms and Conditions are applicable.
- Different items have a different return policy.
These are some of the points you have to keep in mind during the return of damaged goods.
Toys R Us Refund Policy
After the understanding of Toys R Us Return Policy, let us know about the Refund Policy. Some of the basic refund policy is as follows:
- Within 7-10 business days from the return, refund generation will take place.
- Mode of refund is directly linked to mode of payment.
- You will also get an Email regarding the same.
- Shipping charges are not refunded.
- At times refund generation will take place a maximum of 45 days.
These are some of the basic Refund Policies as per the Toys R Us Return Policy. After this, it is the time to understand about the Exchange Policy.
Toys R Us Exchange Policy
Now, after understanding return and refund policy, let us understand about the exchange policy. There are no as such hard copy evidence about the Exchange policy. But some of the basic Exchange policy as per the Toys R Us Return Policy is as follows:
- The exchange is possible within 45 days from return.
- Depending upon the availability, the exchange is granted.
- The exchange is possible for the same product.
- Terms and conditions are applicable to all the categories.
Above-mentioned are some of the basic refund policy as per the Toys R Us Return Policy.
What is the customer care number of Toys R Us company?
The customer care number of Toys R Us company is 1-866-345-5656.
Within what time return is possible, under the Toys R Us Return Policy?
As per the Toys R Us Return Policy, the return is possible within 45 days.
Can I return my damaged products?
Yes, you can return your damaged/defective goods.
What is the time frame within which refund is generated?
As per the Toys R Us Return Policy, the refund is given within 7- 10 business days.
After reading the above content, hope you got more informed about the Toys R Us Return Policy. Also hopefully we were able to solve your problems regarding the refund and exchange policy as well. Also, if you want to know more about the topic please notify us.
We have also created return policies of various other companies like Dell, Anthropologie, Ross, Nike, TJX, Walmart, and so on. We have created them for the convenience of our customers. If at any time you want to know about them, then you can read them too.
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