Dollar General Return Policy | Here’s Exactly How To Return

Want to return a product that you bought from Dollar General, but don’t want to go through the long Dollar General return policy to get that one single piece of information?

Well, here we give the complete information on its return policy in one single post briefly, saving on a lot of your precious time. Kindly go through it and let us know your reviews on this in the comments section below.

About Dollar General Return Policy

Dollar General Logo

All the products at can be returned within 30 days of delivery if you want a full refund of the price at which you purchased, minus the shipping, handling, and other charges.

You must return the item in good condition, if possible in original boxes, and with all paperwork, parts, and accessories if you want credit. But you cannot return a product purchased on their online store at their retail store and can’t return a product purchased at their retail store to their online store.


Dollar General Return Policy
Return Period30 Days
Return MethodIn-store & Online
Exchange PeriodNot Applicable
Exchange MethodNot Applicable
Refund Period30 Days
Refund MethodOriginal Mode of Payment
Official WebsiteDollar General Return Policy
Contact Number877-463-1553

Dollar General Return & Refund Process

Here we will discuss the main topic of our post, which is the Dollar General Return Policy. This is particularly important and will come handy whenever you purchase a product from Dollar General and aren’t satisfied with it and want to return it. Here we present to you how to return a product in brief. Somehow this policy is very much similar to the Coach.

Methods to return an item


How can I return the item(s) that I purchased from Dollar General?

According to the Dollar General Return Policy, there are basically two methods to return the item to Dollar General: either return them by mail or by visiting their store. If you bought it at their online store, you can return by mailing it to Dollar General. If you bought it at their physical store, you can return it by visiting a nearby Dollar General store.

Return by Mail


To return to Dollar General by mail, follow the following steps:

  1. Place your item in a strong box and seal it with a tape. If available, use the original packaging. Cover or remove any other shipping labels. Don’t forget to include your billing name, order number, and address along with the item(s).
  2. Attach the full label securely to the largest side of the package. Do not make changes to the label.
  3. You can drop off your package to any
    United Parcel Service(UPS) DropBox, UPS Store, UPS Alliances(Office Depot or Staples), UPS Customer Centre or Authorized Shipping Outlet. Items sent through the UPS Returns ℠ Services (including UPS Ground) are accepted at Drop Boxes. To find your closest UPS location visit
    Daily Pick up customers: You can have your shipment(s) ready for the driver as usual.
    Postal Service Locations, which includes your own mailbox, postal collection boxes or local Post Office™.You can also schedule a free postal carrier pick up at:
  4. Keep with yourself, a copy of the shipping label for your reference and note the full 18 digit return tracking number starting with 1Z.
  5. You can track your shipment at the following places:

a. The ” Track my return” link under order history

b. Go to

Please note

  1. All the return shipping charges must be paid in advance. Dollar General will not accept returns deliveries in the form of Cash on Delivery(C.O.D.) .
  2. For your return, the use of United Parcel Service(UPS) or Insured Parcel Post is highly recommended.
  3. Keeping the Return Tracking Number for your return package will help you monitor the delivery status of the good.
  4. Within 30 days of Dollar General receiving the returned order, Dollar General will then refund you in the same form of payment that was originally used for the purchase.
  5. Credit for gift returns will then be issues to the original purchaser.
  6. If the return is a result of manufacturing defect or shipping error, you will be refunded the return shipping cost.

Return by visiting a store

Dollar General Store

The Dollar General Return Policy for the purchase of a product from its physical store is relatively much easier than returning it to them by mail. Follow the same process as you use to do with the Superdry. To return by visiting the store, you just have to follow some simple steps to return the good:

  1. Visit the nearest Dollar General store to you.
  2. Their Customer Support Desk(CSD) can then be located or you could simply call their Customer Support Representative(CSR) at 877-463-1553.
  3. You can then return the purchased item there along with its original packing and receipt.
  4. You will then be refunded in the same form of payment originally used for purchase within 30 days of Dollar General receiving your returned product. The refund will include the original cost of the item and adding to it any applicable sales tax.

Dollar General Corona Virus Response

They had to take care just like any other retailer. Although they have limited the working hours and are following all kind of precautions for corona virus. It is important we keep the hygiene level at top currently and also focus more on cleanliness and disinfecting process around yourself. Although you will have to take care of yourself individually. This virus needs utmost attention.

 Damaged or Defective Items


According to the Dollar General Return Policy, if you receive damaged or defective items from them, you can follow the following simple steps:

  1. Contact a Customer Support Representative(CSR) within 30 days of delivery at 877-463-1553.
  2. You should be ready with your item number and the order number from the original confirmation e-mail, as well as your e-mail address and your phone number.
  3. If there is extensive damage to the carton upon delivery, contact a Customer Support Representative(CSR) immediately at 877-463-1553. Please make sure that you have your order number ready when you call. Just like Burlington.

Non-Returnable ItemsGift Card

The Dollar General Return Policy has gift cards, implying that everything except the gift cards is returnable.



What is Dollar General's Customer Support Representative Number?

It's CSR number 877-463-1553

In how many days can you return the goods purchased from Dollar General?

You can return the item you've purchased within 30 days of delivery for a full refund of the purchase price.

Are there non-returnable items in Dollar General?

no, provided that you have the necessary documents and papers, everything in Dollar General is returnable.

Who will cover the return shipping cost in case of a manufacturing defect or shipping error?

In case of a manufacturing defect or shipping error, Dollar General will cover the return shipping cost

Summing It Up

We hope that you conveniently found the information that you were looking for in our article on the Dollar General Return Policy. You can visit our website if you want to know return policies of other online and offline stores too as we provide genuine information for all popular stores like DSW and Party City.

Feel free to share any past experience that you’ve had with Dollar General. We would highly appreciate your valuable reviews and feedback in the comments section below.

31 thoughts on “Dollar General Return Policy | Here’s Exactly How To Return”

  1. Great web site. A lot of helpful info here. I am sending it
    to several pals ans also sharing in delicious. And certainly,
    thanks in your effort!

  2. Hi just wanted to give you a brief heads up and let you know a few of the pictures aren’t loading properly. I’m not sure why but I think its a linking issue. I’ve tried it in two different web browsers and both show the same outcome.

    • Hey, Dario Westenbarger. At the time you checked the Dollar General Return Policy may be at that time our website was under maintenance, try again this issue will not appear again.
      Thank You.

  3. Your store in Henderson, Louisiana where rude and would not refund the wrong phone card I had bought 5 mins before I walked back into the store. Now I have a $50 phone card I cant even use.

    • Hey, Jennifer Broussard. You can contact Dollar General Return Policy on 877-463-1553. Or else you can go to another store of Dollar general.
      Thank You.

      • Can you return a product to any Dollar General store in the USA thank you bought in Tennessee can you return it to a Dollar General store in Mississippi

        • Hey Jonathan T Fain,
          You can return the product at the nearby store or by mailing it. You can call their Customer Support Representative(CSR) at 877-463-1553.

  4. Thank you, I have recently been searching for information approximately this topic for a long time and yours is the best I’ve discovered so far. But, what concerning the bottom line?

    Are you sure in regards to the supply?

    • Hey Captain America Cosplay. Yes, we are sure. You can contact Dollar General Return Policy CSR number 877-463-1553. Or you can drop a mail.
      Thank You.

  5. I had a problem returning a box fan that was damaged to Dollar General. I went to the store within 7 days of purchasing the fan with my receipt and asked for a refund explaining the fan was damaged (the blade wobbled, as if it was going to fall off). I was told by the store manager that Dollar General has a policy that fans are an item that cannot be returned for a refund. So, I was stuck with a fan that didn’t work. A waste of my hard earned money. I won’t shop a DG anymore since they don’t stand behind their products.

    • Hey Trace Fuqua. You can visit another shop of Dollar General or call at customer service on 877-463-1553. If still, you didn’t get a better response then go for higher authority. Thank You.

    • Hey Meme, If you are having valid sale receipt or the item is not defective then Dollar General Return Policy accepts everything in return.
      Thank You

    • Hey Meme, If your item is in its actual condition then you can return anything at the Dollar General Return Policy.
      Thank You.

  6. I purchased a heater at a dg while out of town and it was not working properly so I tried to return it to the dg in Roanoke AL and was told that I couldn’t return it because the box has been opened. I had the box, the receipt & everything in it but she didn’t even look at it and said they do sell them here but my husband was in the back looking at the same one… I do lots of business with dg had preferred them over wal-mart but not after this!!! How can you know if a product works without opening it??? It’s only been 8 days since the purchase? Everything I’ve read on the return policy information says dg will take everything back within 30days& original receipt without hassle but this has been a nightmare mare.

    • Hey Kaye, This is a new case for us but though I would like to suggest you that contact the head office of the Dollar General. Or try to contact Dollar General Return Policy department.
      Thank You

  7. Helpful info. Fortunate me I discovered your site by chance,
    and I’m shocked why this accident didn’t happen earlier!
    I bookmarked it.

  8. I tried returning a top I bought from a Dollar General in the town next to my home town in a Dollar General closer to my home & they told me I could only return it at the store I bought it originally..that doesn’t sound right & is super inconvenient for I really have to go back out of town to return this shirt?..

    • Hey, Sunrise Vance,
      As per the rule book, you can return the product within 30 days. You can get more information by calling their Customer Support Representative(CSR) at 877-463-1553.

  9. Excellent post. I was checking constantly this blog and I am impressed! Extremely useful information specifically the last part 🙂 I care for such info much. I was looking for this particular info for a long time.
    Thank you and good luck.

  10. Greetings from Colorado! I’m bored to death at work so I decided to check out
    your site on my iPhone during lunch break.
    I really like the information you provide here and can’t wait to take a look when I get home. I’m shocked at how fast your blog loaded on my cell phone. I’m not even using WIFI, just 3G .. Anyhow,
    good site!

  11. I want to thank you for this fantastic read!! I certainly enjoyed every little bit of it. I have got you book-marked to check out new things
    you post…

  12. Excellent post. I was checking continuously this weblog and I am impressed!

    Extremely useful info specially the remaining part 🙂 I deal with such info much. I was looking for this particular information for a very lengthy time. Thank you and good luck.


Leave a Comment