Burlington Coat Factory – Two Step Easy Return Policy

Received the delivery, doesn’t satisfy your needs??? Don’t worry Burlington Return policy is here to help you out. Relax, hold on and then follow the following steps given below according to your suitable choice

Burlington Coat Factory Return Policy

Burlington follows the rule of returning products within 30 days. Necessary to attach original payment receipts or shipping confirmation mail while returning your product back. The company will refund customers back in their original mode of payments only.return image

Try to return the product within 30 days without any damage to get an easy refund for customers’ convenience  Burlington – Return Policy provides some different types of return policies. Such as Online Policy, Store Policy and also returning by the mail service. Burlington – Return Policy will also provide you return credits. Visit Burlington.com

Burlington Coat Factory Return Policy
Return Period30 Days
Return MethodIn-store and by mail
Exchange Period30 Days
Exchange MethodIn-store
Refund Period14 Days
Refund MethodTo Credit Card
Exceptional ReturnTill 5th January for purchases in the Holiday Season
Official WebsiteBurlington Coat Factory Return Policy
Contact Number (855) 355-BURL (2875)

General Return Policy

Some important things you need to know before you return or exchange any product.

  • Return back product within 25-30 days from the date of delivery.
  • While returning back, attach the original payment receipt or company received shipping mail.
  • Payments for the product will be issued in its original form only.
  • While returning a product it must be in company delivered condition.
  • For returning the product without a receipt, then attach a copy of (driving license, passport, state issued non-driver id or else passport) along with one photo Id. In that case, the customer will collect their payment in the form of a gift card having the lowest selling price within 60 days.

Returning To Burlington Store

Want to return your item back to the Burlington store, read the below details:

Burlington Store

  • Visit our nearest store.
  • Bring receipt of payment or shipping mail sent by the company along with the customer.
  • A store associate will help you by scanning the shipping mail or original receipt.
  • The customer will get their refund in the original payment method only after the product is successfully returned.

*NOTE: please refer the below image

Returning To Burlington by mail

For details in case you want to return your product back by mail :

  • Complete the return section of your packing slip.
  • Circle the item number for which item/items customers are returning back.
  • Burlington will refund to your credit card after deducting the shipping and package handling charges.
  • The refund will be sent to the customer within 14 working days. It may take two full billing cycles of customer’s credit card billing to show their refund.
  • After receiving the product Burlington – Return Policy sent back all the refunds back to the customer.

*NOTE: a company is not responsible for the charges shipping charges unless and only if noted on the packaging slip.

Returning To Burlington Online Policy

Get more details, if you want to return your product back by mail:

  • While returning the product via online policy all the shipping charges will be non-refundable to the customer.
  • Due to some health conditions such as sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable back to the company in any of the conditions.
  • Some return for the product is in a subject for a re-stocking fee. Already mentioned on the product’s detail page.
  • Vendors fulfilled by the special orders should return to specific vendors. Please refer to more return address details on the customers’ packaging slip.
  • Order placed using PayPal must return the product by mail or by visiting the store. Please follow the below steps to know how the customer’s account will be credited.
  • We apologize, for our mistake that currently, we do not offer any kind of return policy via mail cause of some technical problems. Customers may place the new order for your desired item from this site.

*NOTE: Charges for shipping and package handling fees will extra.

Returning To Burlington Store Returning Policy

  1. While returning to the store must take care that the customer is returning back product within the 25-30 days from the original receipt generated.
  2. The same required for returning or exchanging the product from the store.
  3. Layaway deposits, payments, and layaway merchandise, as well as receipt returns after 30 days, will receive the refund payment as in form of the gift card.
  4. For returning the product without a receipt, then attach a copy of (driving license, passport, state issued non-driver id or else passport) along with one photo Id. For that, you will receive a gift card having the lowest selling price within 50-60 days.
  5. All the returns will be subject to third-party verification process and systems approval. The processor’s system will verify the customer Id information and return transaction history. We reserve the right to limit or refuse any refund.
  6. Return and replacement for the product purchased online cannot be done via mail or by web store fulfillment center.

Burlington Return Credits

  1. Payment for refunds will be in its original method.
  2. Credits for purchase will be issued to the original account.
  3. Debit card/Credit card using pin will receive payment in cash.
  4. Merchandise returned by layaway and receipted return which all accepted after 30 days will receive their refund in the form of the gift cards.
  5. In case the product is a gift then try to return it back to the nearest local stores and in return receive credit back or any other exchanged product. Once the product successfully returned by the customer then Burlington – return policy will notify you with the confirmation mail and after that, they will send all your payments back to your credit card.
  6. Order placed using the gift card or a credit card, then refund for that product will be received in the form of an eGift card.

*NOTE: For any query contact us on

Burlington Corona Virus Response

Burlington closed their stores but they are thinking of reopening the store back up with extreme attention to precautions that we need to take while doing any kind of activity. It is important to maintain the social distancing protocol.

  1. Monitor and remind customers of social distancing.
  2. One way entrance and exits.
  3. Increased space and limited customers at a time.
  4. Social distancing markers on the floors


FAQs Logo

What is Burlington return policy?

Payment for refunds will be in its original method. Returns without a receipt can also be done by giving your original photo id documents. Gift cards with the lowest selling price will be refunded to the customer who all returns the product after 60 days.

Can I Return stuff at Burlington?

You can easily return the product within 30 while returning the product attach original payment slip or shipping confirmation mail.

Does Burlington Coat factory take checks?

We accept payments in Visa, MasterCard, American Express, Discover, PayPal & Burlington Coat Factory Gift Cards. You can pay by any mode such as checks, cash, pay on delivery, or by valid coupons discount.


We hope that you are satisfied with our product if not, or else the product is damaged then you can easily return that product and get a new one under Burlington Return Policy. A product can be either returned with receipts or without receipts also.

It can also refer to our other related return policy services for different companies. Bloomingdales, Neiman Marcus, Walgreens, TJX  and Zappos.

Still confused? don’t worry, write your problem down in the comment section and will reply you back.

25 thoughts on “Burlington Coat Factory – Two Step Easy Return Policy”

  1. I purchased a purse/handbag (approximately 60 days ago) and the handle just easily ripped off the purse. Can it be exchanged for something similar?

    • Hi, Therisa Summerlin. Based on Burlington Coat Factory Return Policy you cannot exchange such items in used condition, that too after the return period.
      Thank you.

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    • Hey, bloomingdales 25 coupon code. It is good to hear for your presence on the Burlington Return Policy article.
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    • Hey Burli, Yes you can return the product at Burlington Coat Factory Return Policy Department along with the product receipt and payment transaction proof.
      Thank You

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  6. I purchased some kids’ clothes as gifts for my trip this summer. However, I had to cancel my trip because of the corona. I know it’s been more than 30 days but can I still a refund? By next summer the clothes may not fit anymore.

    • Hey Ali,
      As per Burlington coat factory return policy, you can return the product within 30 days, since you it has been more than 30 days you are not eligible for the return.

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