Changed your mind after buying a product(s) and now want to give it back? But find the information scattered all over and can’t find what you are looking for?
Well, then here we provide with you the complete information on the American Eagle Return Policy all at one place. Go through it and let us know your views on it in the comments section below.
Table of Contents
The American Eagle Return Policy
According to the American Eagle Return Policy, if you return the product(s) within 60 days, you are entitled to a full refund on the purchase. But the best thing is that even if this period passes, you can still return the product(s) between 61 to 90 days and get store credit for the return. Same is been applied on Yoox.
| Return Period | 90 Days |
| Return Method | In-store & Online |
| Exchange Period | 90 Days |
| Exchange Method | In-store & Online |
| Refund Period | 2-3 Days |
| Refund Method | As per the original mode of payment |
| Official Website | American Eagle Return |
| Contact Number | 1-888-232-4535 |
Now, it does not matter if you bought the product(s) online, by phone or in the store. Their return policy states that you can always return or exchange them at any AEO, Aerie, AEO Factory or Tailgate store that is in the United States of America.
American Eagle Refund and Exchange Process in the US
We will now discuss how to exactly return a product(s) bought from American Eagle. If you are not satisfied with the product(s) that you buy from there, we will here show you step by step how it is done.
Ways to Return a Product(s)
How can I return the item(s) that I purchased from American Eagle?
The American Eagle Return Policy states that you can mainly return a product(s) to American Eagle in two ways. You can return it either in their store or return it by shipping it back by mail. You can return product(s) that you bought from americaneagle.com or in-store to their store, but not vice-versa. Now you must return their product(s) within 60 days from the purchase/delivery for a full refund. In case the period gets over, you can still return it within the 61 to 90 days period and get store credit for it. It remains the same as Sears.
Return By Mail
If you received the order by mail, it is really easy to send them back. Just follow the following simple steps:
- Put the product(s) in a sturdy box and firmly seal it. If possible, use the original packaging. Cover all the labels on it except the shipping label. You can print your free shipping label here.
- Be sure to stick the label to the largest side of the package. Do not make any changes to the label.
- You will then have to indicate the product(s) that you are returning and also the reason which has prompted you to return the product(s). Mention all of this on the invoice.
- You can then choose a mail carrier, pay for the postage and then send it to the address below
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
Return it In-Store
You can return your in-store as well as online purchase to the American Eagle Outfitters store for free.
Returning the product(s) in the store is quite easy. Just follow the steps written below:
- Find the nearest store near you.
- Go to their Customer Support Desk(CSD) or contact them at 1-888-232-4535.
- You can then return your product(s) there along with its original packaging(if possible) and the receipt.
- The credit to your account will probably appear within 1-2 billing statements.
Please Note
- For exchanging or returning item(s) purchased online at an American Eagle Store, you must take the invoice with your order and the credit card that was used at the time of the original purchase. The invoice will serve the role of a receipt. According to the American Eagle Return Policy, if you do not have an invoice, the current price of the item will be credited to you by American Eagle in the form of its gift card.
- The shipping cost is non-refundable.
American Eagle Corona Virus Response
Due to coronavirus, it has been difficult to keep the stores open so American eagle took the step to close it down and the situation settled just a little bit. They are still analyzing the best time to reopen. Although they will open it with necessary precautions like temperature check and masks and social distancing, also open them at a slow rate.
American Eagle Exchange Policy
To exchange the product(s) that you bought from American Eagle, you can first print the exchange form from the Track Order page. Once you find your order, you can click on the “Get a Return Label” link to get started.
Please Note
- You cannot process exchange requests for orders paid with cash, PayPal or gift cards.
American Eagle Refund and Exchange Process in Canada
Return By Mail
If you want to return the items by mail, it is really simple:
- Pack the product(s) that you are returning in the original packing if possible.
- Show all the product(s) that you are returning indicating why you are returning on the invoice.
- Select any mail carrier to ship the product(s).
- You will then have to pay for the postage and then send it on the underwritten address:
American Eagle Outfitters
450 Courtneypark Drive West
Mississauga, ON L5W 1Y6
Return In-Store
To return the product(s) in-store, follow the below-written steps:
- Go to the store and get in touch with the Customer Support Desk(CSD).
- Provide them with the original receipt and packaging(if possible).
- They will then credit you in probably 1-2 billing statements.
Please Note:
- The American Eagle Return Policy states that orders placed in the store and returned to their distribution center will all be processed in the United States Dollar, except the cash and debit transactions. They will be refunded in CAD though mailed check.
International American Eagle Refund and Exchange Process
There are some of the different methods by using which, any of the customers can easily complete their Refund & Exchange Process. Which also matches with Anthropologie.
Return By Mail
Follow the steps to return your product(s) by mail:
- Pack all the items in the original packaging if possible.
- Show the reason of your returning the product(s) and the product(s) that you are returning.
- Pay the postage after choosing a mail carrier.
- Ship it to the address below:
American Eagle Outfitters
Attention: Returns Department
Retail Distribution West LLC
1301 N. Davis Avenue
Ottawa, KS 66067
Please Note
- The shipping costs of the returns are non-refundable.
- The C.O.D. returns are not accepted by American Eagle.
- You will be refunded in up to 5 weeks from the day the package is mailed.
- The credit will probably appear in your account within 1-2 billing statements.
- According to the American Eagle Return Policy at this time, exchange orders are not available for international customers.
- If you return your online order, the amount of the merchandise will only be refunded to you. Tax, duty costs and shipping costs will not be refunded to you.
- If you pay in a currency other than the US Dollar, AE will issue you an AE Gift Card in US Dollar for the refund amount.
Terms and Conditions for Returns
- aeo.in won’t be responsible against incorrect fund transfer for returns arising due to wrong input by the customers.
- You will be refunded only and only once the returned product(s) reaches the warehouse.
- You will be issued the credit within 2-3 business days of American Eagle receiving your product(s). The initiation of the prepaid fund will take place within 2 working days of them receiving the product.
- Ensure that the product(s) is firmly sealed so as to avoid damage in transit. American Eagle will take no responsibility for the damage that takes place in transit.
- You will have to use separate packets for items from separate orders.
Frequently Asked Questions
What is the CSR number of American Eagle?
Its CSR number is 1-888-232-4535.
How to track my order?
You can track your order ae.com/trackorder?cm=sIN-cINR
Can I return a product(s) that I bought online in their store?
Yes you can do so.
In how many days do I have to return the product(s)?
You can return the product(s) within 60 days to get a full refund. Even after that you can return it between 61-90 days and get store credit.
Summing Things Up
We hope that you got all the information on the American Eagle Return Policy that you were looking for at one place itself.
You can visit our website for more return policies. We have made return policies on stores like Hollister, Nike, and DSW.
I spent a lot of time to locate something like this
Hey Ingrid. It’s good to hear that American Eagle Return Policy was useful to you.
Thank You.
I was wondering if I could return a pair of new jeans after I washed them. This does not address details like that, so I assume that I can.
Hello Trudi,
I am sorry, but the product must be unwashed in order to be eligible for a return.
I bought 2 pair jeans thats too small but its over the 90 days April 27. I just wanna know if by chance i can get a bigger size because i feel like i wasted money and cant wear them but love them. HELP
Hey, Leticia. Nothing to worry American Eagle Return Policy will help you out. Contact Its CSR number on 1-888-232-4535.
Thank You.
Would I be able to make a return even after losing my receipt if I have the credit card billing and detail?
Hi, Anon. As per the American Eagle Return Policy, you can return the product after losing a receipt. You can also contact the CSR number on 1-888-232-4535.
Thank You.
I would like to return a few products that I got online because they were too big. They are unwashed and in perfect condition. I got them on sale on the website and was wondering if I could exchange them for the size I needed at the store, or would I have to return them to the store or in the mail and then re-order them from the website?
Hey, Leo Randolph. American Eagle Return Policy says that you can return your purchased item to the nearby store or by shipping it back to mail along with the sale receipt. Here is the CSR number 1-888-232-4535.
Thank You.
Hey, Leo Randolph. American Eagle Return Policy says that you can return your purchased item to the nearby store or by shipping it back to mail along with the sale receipt. Here is the CRC number 1-888-232-4535.
Thank You.
I have the receipt from an online order, but the card I used is not longer active. Can I get it refunded to another card or get cash since it was a debit?
Hey, Michelle Brown. Yes, you can request the customer support or email to the American Eagle Return Policy executive to give your refund to another card.
Thank You.
Can I exchange an item that’s unwashed but does not have the original tags? I have an aerie bra I’d like to exchange because I don’t like the way it fits but I removed the tags.
Hi Yesenia,
If your product is unwashed, you can try to return, although there is no guarantee for a full refund because there is no tag. You may try for store credit.
if i bought the pants online can i exchange them for a different size in the store?
Hey Nancy, It depends upon the online store like from which store you are buying. But I hope American Eagle Return Policy was helpful to you.
Thank You
Can I return my dress without my receipt, and what if it was on sale? Can they be able to return the money?
Hey Jaki,
I am sorry but you can not make your return under those conditions you specified in your comment.
Thank You
Am I still able to exchange an item after I took off the tags.
Hi Laney
No, removing the tags means you have lost your chance to return but if the original condition is intact and you have a proof of your purchase then maybe you could try.
Thank You.
Could I return a shirt that was bought for me for store credit or exchange? It still has the original tags on it but I don’t have a recipet for it.
Hi Jolene,
To answer your question yes, you could return as your original tags are intact but if you don’t have a receipt you should try to find some other proof of your purchase and then you can ask for store credit or exchange.
Thank You
Hello, I returned my unwashed, new item with tag purchased via mail, along with a printout of the current size I was hoping to exchange for, I mailed the item back and received a receipt from the post office. However when I purchased this item I used my free Jean credit, will I be able to exchange sizes still? Will I receive an email indicating so? And if the size and same style I selected is no longer available will I hear from American eagle? Thanks in advance!
Hey Jessica, Your criteria do match but you won’t receive any email particularly but you can still exchange your product without losing any extra credit or cash. If the product is not available then you can wait for it or ask for a refund by American Eagle Return Policy.
Thank You
If I made a return and the money was refunded to my American eagle store credit card how am I able to spend that money on a future purchase ?
Hi Liliana, American Eagle Return Policy says that you can use those credits or refund after the purchase while paying the bill on the counter or via online method.
Thank You.
I bought jeans online that were on sale. They did not fit me, can I exchange the jeans for the right size without having to pay more than the sale price I originally paid?
Hey Emily, American Eagle return policy, you can go for the exchange but the product you want is getting you at the same price then you do not have to pay more but if not then you have to pay them.
Thank you
Can I exchange an “online only” style in store for a different style that is in store?
Hey Paola, According to American Eagle Return Policy you can return the online purchased product at the store but as this case is new to us you can directly contact the CSD at 1-888-232-4535.
Thank You
I bought a pair of jeans and realized that the pockets are uneven after I took off the tags. I still have the receipt. Can I return these?
Hey Josie, For this kind of case I would like to recommend you to call at the American Eagle Return Policy CSR number which is 1-888-232-4535.
Thank You.
Hi josie, yes you are able to return your pair of jeans, the associate in the store will be able to return the jeans even though there is no tags.
I bought two pairs of jeans that were on clearance but were too big. They have tags, am I still able to return them?
Hey Mari, According to the American Eagle Return Policy you can return the product within 60 days from the date of purchase.
Thank You.
I purchased some jeans in the US a pair doesn’t fit properly for the person I bought them for.
Am I able to return them here in Canada to a AE store?
Hey Clara, You can return the item at any nearby located store of American Eagle or you can mail the returned product to its actual store at American Eagle Return Policy.
Thank You.
I do not have my original invoice, it appears this is required to do a return by mail. How do I resolve this issue?
Hey Kali Johnson, You can go to American Eagle Return Policy, Customer Support Desk(CSD) or contact them at 1-888-232-4535.
Thank You.
I bought jeans around 6 months ago, they don’t fit me and it still has the tags on it, will i be able to return it since its been over 90 days?
Hey Aro, This is a new case for us but though you can Go to their Customer Support Desk(CSD) or contact them at 1-888-232-4535. I hope american Eagle Return Policy was helpful to you.
Thank You.
I bought a lot of items online and paid with paypal that is connected to my checking account. everything is new and unwashed, i just dont like how the items fit. I dont want to pay for the shipping label since it will be very expensive to ship. If i return in store, how will they refund me since i paid with paypal?
Hey Mimi, You will get your refund in its original payment method you used as per the American Eagle Return Policy.
Thank You
I bought some items while traveling at a store that I can’t get to, can I return my items at my closest store? I have my receipt, and items still have tags.
Hey Jill, Yes you can return the bought product to any nearest store location as per the American Eagle Return Policy.
Thank You
Just got American Eagle jeans as a gift, but they don’t fit. I don’t have the receipt, but they are in original packaging. Can I return/exchange? If so, would it be best to go to a store or do it via mail?
Hey Angela, According to the American Eagle Return Policy you can go for the return procedure but as you don’t have a purchased receipt and even any kind of purchased proof then you should tell the owner of this package or this gift.
Thank You
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