Want to return the Hollister purchased product? Then you are on the correct page, and here we will give you the detail about the Hollister Return policy. The U.S. teens often get attracted to the casual wear of Hollister, so there is a substantial need to know the return process. So let’s go through the Hollister Return Policy quickly.
Table of Contents
Return Policy In a Nutshell
Hollister Return policy revised on January 24, 2019, is here. You can return the product in 30 days and get a full refund if the product is undamaged and you provide the original invoice. If you purchased any product from the U.S. store locations, you would get 60 days to return the product. You can visit Hollister.com or can visit the Store for shopping.
|In-store & Online
|In-store & Online
|Original Mode of Payment
|Hollister Return Policy
Gift cards are non-refundable. Please go through some additional information.
- The product that you want to return must be in its original condition, and return at the location where the procedure of returns are carried out.
- The product is accepted at many of the stores worldwide, but the store should be of the same brand.
- Across brands will not accept your product in return.
- Do not mail the product to the stores.
- For some products, you have to provide the original individual packing like perfumes or shoes maybe.
- If you purchased the product from any outlet location, you would be able to return the product to the same outlet, the same country and for the same brand.
Here is all the information about the return process. For example, you purchased a casual tee, and it does not fit you well, you can exchange with another of your size or return it if you want.
Hollister Return Policy is giving every option to return your product but its just one thing that is non-returnable and non-refundable as well.
- That is Gift Cards & E-cards. The sale of Gift cards and E-cards is ultimate, so Hollister does not accept these cards.
- Gift cards and Merchandise cards cannot be used to redeem cash unless legally needed. It is not necessary that you will get Gift cards in every country.
- If you return the product that you purchased from the U.S. store without the original receipt, you will have to provide the valid Id proof.
- Unreceipted products will not be accepted back if you cross the limit, of which they’ll be keeping track of their system. The system access and records information about your Id and also monitors the limit of unreceipted returns. If the limit is exceeded, they will refuse the product back.
Hollister Corona Virus Response
Hollister had to close their stores for health and safety issues of the community due to corona virus outbreak. As we can try and live without clothes for a little while and Hollister has put the community in priority. For this reason and to maintain the social distancing protocol they have closed the shops temporarily and we will be opening back the stores when the environment allows them to.
Make sure to follow the below instructions.
- The original individual packing is must when you return the product. Especially for products like fragrance, accessory boxes, shoes and more.
- Pack the product properly and safely without any damage.
- Include the original receipt and the along products you have when you received the product.
- The product that you purchased is returned, then E-gift card will be issued to your merchandise credit card on the email Id linked with Hollister account.
- In case of return or exchange, you can mail the product on:
Hollister Co. Returns Department
100 Hollister Co. Way
New Albany, OH 43054
The product you purchase from the U.S. stores you get 60 days to return from the date of receipt. The process to Return or Exchange of the product, if carried out online you have ship the product within 60 days of purchase. After 60 days you will not get a refund instead Merchandise card will be given to you.
The customers who purchased apart from U.S. stores will get 30 days for the above process.
As per the revised Hollister Return Policy, orders placed before January 24, 2019, are not included in the above changes and will receive the refund upon receipt of purchase from Hollister.com or in-store returns.
If you want to return the product in the store then you have to visit any Hollister Co. store within 30 days of the receipt date and make sure that your returns are received by Returns Department. Please carry the invoice printed or in your smartphone.
If you have purchased from the U.S. stores, you can return within 60 days of purchase.
Purchased From Store
Product purchased from the store must be returned at the store itself. You cannot mail the product to the store.
Return the product in resalable condition and with the original invoice to the Returns Department.
According to Hollister Return Policy, you can exchange the product with another only if the product is in resalable condition.
By Shipping the Product
Steps to mail the product for exchange:
- Pack the product properly, include the order invoice and don’t forget to mention the reason for exchange.
- To exchange an item with another you’ll have to provide the Product name, Product code, Size, and Color of the product you want in exchange.
- You will have to send your exchange product to:
Hollister Co. Returns Department
100 Hollister Co. Way
New Albany, OH 43054
- The process of exchange will proceed only if the payment is made using the credit card, gift card or E-gift card otherwise you simply will get refunded.
- It might happen that the product you want to return vary in price with the product you want in exchange, in that case, the amount will be deducted from your credit card if the price is high or else merchandise card will be issued to you as a gift card or e-gift card.
- NOTE: It is possible that the product you want to exchange may not be in stock apart from it the online purchased product may not be available in stores.
- The shipping cost for your return will be on you.
By Walk In-Store
You will have 30 days to return the item and, if you purchased from the U.S. stores, you can return within 60 days of purchase.
Walk in any store of Hollister Co., and if the product is available in store, you can exchange it provided you can show them the bill in your mobile phone, or you can have invoice printed, and the product should be in original condition.
Price variation will be adjusted by the method you shopped before if the price is higher than the product to be returned amount will be deducted, or else a gift card will be given.
Purchased from store
Walk in any store of Hollister Co. consult the Return Department which also handles all the exchanges. Besides, the product should be in original condition with the original invoice.
You get 30 days for returning the item, and if you purchased from the U.S. stores, you can return within 60 days of purchase.
- Hollister Return Policy is revised on January 24, 2019, so the refund will be issued for the products that are in resalable condition, and you provide the original invoice. Refund will be given by the method you paid at the time of purchase and if you mailed to the address listed above within 60 days of the shipping date for orders placed. You are eligible for a full refund in this case.
- As soon as your returns reach to them, the process of refund starts, you will get the notification by email about it.
- You will receive a full refund amount of payment if the product is in original condition, you provide the receipt and within 30 days of purchase.
- If you return the item after 30 days, you will receive merchandise credit of the amount you paid while purchasing.
- Days vary to 60 days for the return of U.S. store buyers.
- If you want to receive the refund in the way you paid, then you’ll have to return the product within 60 days of the date of receipt. Or else you will receive an e-gift card on your email Id that was used at the time of purchase.
- All refunds will be issued in the same currency in which the order was placed, and if your order was placed in USD, you may return or exchange in a US Hollister Co. store.
Options to Return
Hollister Return Policy clears various queries of returning the product that you purchased from different platforms.
- With receipt: The product you return will be accepted with the original receipt within 30 days of billing. If you purchased from a U.S. store location, you get 60 days.
- Purchased With Gift Card: Product will not be refunded.
- The U.S. Returns: Driver’s License or another Id proof will be required, in case of returns without a receipt.
- Having Exchange or Gift Receipt: Merchandise credit will be given with the full payment you paid while purchasing.
- With Promotional Returns: If you return the product be it one or all, that you purchased during the promotional offer, that will reduce your original transaction record for purchase and return amount, and it might also affect your promotional offer card or coupon. As a result, you will not be able to return the product, and in the future, these offers will get reduce to reflect for you.
- Purchased from Another Country: You will receive merchandise credit of the lowest selling price of that product in history.
- Gift cards: Gifts cards are non-returnable.
You will receive merchandise credit based on the product’s lowest historical selling price if you do not have receipt of the product.
Are untagged clothes accepted by Hollister?
Yes they are, Product must be in salable condition, but you can not mail it to the store.
What is Hollister Helpline Number?
If you need any help regarding the returns, call on 00800 2000 1009 or +1-925-359-2568.
By what time Hollister Refunds?
The returns take 7-10 days to reach the distribution center. Once returns are received, you will receive an email about the refund. Approximately it takes up to two weeks for the payment to appear on your payment card statement.
Does Hollister do price adjustments?
Yes, If the price of the product you buy drops within 14 days of your purchase Hollister offers price adjustments for that product, purchased at its original price. Only One price adjustment is applicable to each purchased product from Hollister Co.
Hence in this post, we tried explaining the Hollister Return Policy. Returns are possible within 30 days of purchase date. Product must be in good condition and with the original packing. You cannot mail the product to stores. Gift cards and e-Gift cards are non-refundable.
Hopefully, you are now clear with the Hollister Return Policy. Please give feedback regarding your experience. You can also comment and suggest here so we can do better.