GameStop Return Policy | Easily Return your Gaming Gadgets

Enhance your gaming experience with the GameStop return policy, as they bring you a liberal set of rules for returning your Gaming devices or Gadgets.

About GameStop Return PolicyGameStop logo

As per GameStop Return Policy New Items(excluding tablets) can be returned within 30 days of purchase. New Tablets can be returned for a full refund within 14 days of purchase. You can also return pre-owned merchandise if you are not satisfied with it. The time frame for returning pre-owned items is 7 days for a full refund. GameStop also provides you an option by which you can return the product even if you opened it. If you know about Xbox then it would be easy for you to understand this procedure.  However, you may be only eligible for exchange for certain products.

Products eligible for return

Most of the Items excluding Downloadable content, Digital Games and PC Downloads are eligible for return in their original condition. Few of the items are also eligible for a full refund even if opened, and certain items can only be exchanged once opened.

Gamestop Corona Virus Statement

Gamestop just like any other company is following all the precautions for Corona Virus and fighting against it. They are looking to pay cuts for the executives, CEO, and CFO as well. This way they are thinking of reopening the company while taking care of all the precautions again the virus. This is also a request to the customers that they should help them with the process and take all the measures necessary.

GameStop Return Policy for New merchandisexbox one GameStop

New Items (excluding tablets and accessories) purchased from GameStop can be returned for a full refund within 30 days if unopened. However, opened items of this category can be exchanged with an identical product within 30 days of purchase. No refund is provided for New merchandise if opened.

Rules for Tabletsreturn new tablets at GameStop

New Tablets purchased from Gamestop can be returned for a full refund within 14 days of purchase. Tablets must be unopened for you to be eligible for an exchange, as no refund is provided on tablets if opened. However, if opened, you can exchange it with the same product within 30 days of purchase.

New accessoriesGameStop accessories

Any accessories (excluding pre-owned) can be returned to GameStop within 30 days of purchase. You will get a full refund on returning these items within the timeframe. This rule is the same for both; opened and unopened accessories.

Pre-owned merchandiseGameStop's return policy for pre-owned merchandise

GameStop provides you an option to return pre-owned items if you are not completely satisfied. You will get a full refund on returning these items within 7 days of purchase.

Although, you can return the pre-owned items within 30 days of purchase to exchange it with the same product.

Items with discounts

There are also certain items on which you may have got promotional discounts while purchasing. On returning these items the discount will be deducted from your refund amount. So you will only receive the amount which you paid while purchasing.

Special Considerationpoints to be considered while returning an item

Following points are to be taken into consideration while returning the item to GameStop:

  • You cannot return any product after 30 days of purchase.
  • GameStop will decline your return if it is not found in its original condition.
  • You cannot return the product that has been damaged by you or if you accidentally lost any of its parts.
  • If you have used the item(s) in any way then you are not eligible to return it.
  • Any item purchased as a part of a bundle cannot be returned unless you want to return a complete bundle.
  • You have to include the manuals, cabling, and accessories while returning any product.

However, some of them match up with Lenovo. If your items do not qualify the GameStop Return Policy, you can still contact Game Stop to see any other option for your return available.

Lost your Receipt?GameStop will not accept returns without receipt

Have you lost the receipt of your recent purchase and want to return it?
Bad luck guys! GameStop will neither refund nor exchange an item without a receipt. Therefore, the only option available with you is to keep the receipt safely with you from next time.

How to return to GameStop

At GameStop you can return the products to them in the following two ways; return to by mail and return to any GameStop store

Return to

To return or exchange an item to specify a genuine reason to return. Mail the item to the address specified on the return shipping label. Don’t forget to include the packing list in the box along with the item.

Return to GameStop store

You can also return certain items to the GameStop store even if you purchased them online. For returning these items, they must be accompanied by the original packing list.

GameStop Online Purchase Returns

The return policy rules are different when you make a purchase from GameStop online store. If you buy online and you are not able to visit the store to return the product you can still make your return via mail. The procedure will be done online.

  • You will have the send the packing list sheet along with the item.
  • State your reason for return.
  • Print out the return shipping label and stick it on top of the package.

GameStop Refunds

You will get your refund within 10 days on returning online once GameStop receives and processes your return. On returning the items to the store, your refund is processed immediately.

The refund is credited to you in the original form of payment method you used while purchasing. However, there is a different procedure for the cash purchase for an amount greater than $150. In this case, you will be provided a check from GameStop corporate within 14 business days on returning the item.

GameStop Exchangereturn and exchange policy

According to the GameStop return policy, an item can be exchanged within the timeframe only with an identical one. You can exchange an item without paying any extra charge. The return period is different for each item which is mentioned in the above sections.

GameStop In-store purchase

GameStop Return Policy is different for items purchased from GameStop brick and mortar stores. Though the timeframe and the refund and exchange process is the same as an online purchase, the store manager may limit or decline the returning depending upon the case.
However, the general rule stays the same; the item must be in its original condition without any defects or damage caused by you.

Frequently Asked QuestionsFrequently Asked Questions

Can you return a game to GameStop if you opened it?

Yes, you can return Gaming devices to GameStop even if you opened it. however, digital games or PC games cannot be returned for exchange or refund once purchased.

Can I return an item to GameStop without a receipt?

A STRICT NO, GameStop won't accept any return without a receipt.

Will GameStop give me a full refund?

Yes, GameStop will refund you the full amount for eligible items returned within the timeframe.

How long do you have to return a new game at GameStop?

You can return new Gaming devices within 30 days of purchase

GameStop customer service number?

You can contact GameStop customer service at 1-800-883-8895.


Now, as you are clear with the GameStop Return Policy, your gaming experience would be more thrilling. You don’t have to worry much about returning the gaming gadgets which you recently purchased, as now you know the rules and procedure to return.

Similarly, check out the procedures and rules for returning the products you purchased from the following companies: Nordstrom, Walmart, & Target.

Finally, don’t forget to add your suggestion or feedback in the comment section. You may also ask any questions Regarding GameStop in the comments. We would be glad to answer you.

47 thoughts on “GameStop Return Policy | Easily Return your Gaming Gadgets”

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  2. hi, mic not working on a gaming headset purchased last friday. Lady in shop told me I could not return as I had opened. Product was however already the shop, (box on display, product in storage). What options please?

    • Hi, Lan. Based on GameStop Return Policy, you can return Gaming devices to GameStop even if you opened it. You can contact GameStop customer service at 1-800-883-8895. Still, you are not getting respond then you can go for higher authority.
      Thank You.

    • Hey Dania, GameStop Return Policy does not accept clearance sale products as a return but though for more queries you can contact GameStop customer service at 1-800-883-8895.
      Thank You

  3. I pay a visit every day some blogs and websites to read articles or reviews. But I really like to read the article on this website and I would like to visit here again.

    • Hey Dominica Allegre, I am grateful that you really like to read GameStop Return Policy and thank you for a nice feedback.
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  4. If i bought a pre owned item with a debit card but wanted to return it could i get cash back instead of waiting for a return on my card?

    • Hi CottonEyedJoe, According to the Gamestop Return Policy you cannot get cashback as you have to wait for your refund after the inspection of your return item.
      Thank You.

  5. So I recently bought fifa 20 brand new and played it once. Unfortunately I regretted the decision and should have just waited for modern warfare. Does anyone know if GameStop would let me exchange it for that game instead if I still have the receipt and it hasn’t been 30 days. *remember I did open fifa already

    • Hey David Johns, As per the Gamestop return policy the items purchased from GameStop can be returned for a full refund within 30 days if it is “UNOPENED”.
      Thank You

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  8. Hi I purchased an item from your website but it said it was on back order until August, I had canceled the order within 30 days. Will I still receive a refund?

    • Hey Morgan,
      You can return the product within 30 days for a refund. Contact GameStop customer service at 1-800-883-8895. Hope that GameStop return policy must be helpful to you.

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