Crate and Barrel Return Policy explained in depth

Hello readers and shoppers, welcome to Crate and Barrel Return Policy page. Here we shall discuss each and everything about the return Crate and Barrel Return Policy. Similarly, we will dig deep into the exact procedure regarding returns, refunds and exchange. Although most of you know much about the procedure, steps, limitations and restrictions, still, everything is discussed in this page.

Understanding Crate and Barrel Return Policy

Crate and Barrel Return Policy is very much transparent and there are limitations on returning the items. If you are not happy with the quality of a product or furniture, you can return the same. You can return the product within 90 days from the date of purchase. For more return information you an go through the following article which are as follows.

Headquartered at Northbrook, Illinois, this giant has everything related to home decor. Ranging from kitchen decor to bathroom to home decor, interior decor, outdoor decor, designer housewares and other household furniture. You can find out more about Crate and Barrel here.

Returning Non Furniture Items

Non furniture items include bath tubs, baby wares and other items or interior or outdoor decoration. In case of non furniture items such as baby ware, kitchen decor and other products, you can return them easily within 90 days.

For International Checkout online orders, refund amounts for returned items will be credited to you by our Global Partner, Borderfree.

Returning Stock Furniture Items

Return ready made stock furniture items within 7 days. Crate and Barrel will arrange a pickup for your products.

Items or products should be returned within 30 days of delivery. Furthermore, the inspection team will inspect the product and will decide a refund amount based on the condition of the product.

You can the customer support anytime on (00+1) 630-369-4464.

Returning Stock Plus and customized furniture items

In case of customized furniture, Crate and Barrel requires 50% deposit. Custom items are made according to your specifications and cannot be returned or exchanged. Once you place an order, you have 72 hours to cancel or change it.

This 72 hour time span begins as soon you place your order online or at a store. At the end of this time frame, your 50% deposit is non-refundable.

In case you receive a defective product or item, Crate and Barrel will repair it or replace it completely and the former owns the rights to determine the course of action.

Crate And Barrel Corona Virus Message

Due to corona virus pandemic, Crate and Barrel has been closed and is still closed. They have been analysing the situation when they can re-open. Although in the meantime their online store is open and there are a good variety of products you can get for yourself. Along with this they are providing contactless delivery as well.

Procedure to Return the products

Goods and products purchased at a Crate and Barrel are of premium quality and good durability as well. But still, if you want to return a product, you need to visit a store or can also do the needful online.

Crate and Barrel Return Policy for International Orders

All the products including furniture and home decor are of premium quality and have excellent durability. But if you are not happy with your purchase, then you can easily return the same by contacting the customer assistance number that is (00+1) 630-369-4464.

You can also contact the concerned authorities through email. Just follow this link if you need more information regarding customer service and queries.

Crate and Barrel customer support agents will provide you with instructions regarding the shipping and refund amounts.

All the refund amounts are credited by Crate and Barrel’s partner BorderFree. This happens in the same currency and the same exchange rate as the initial order.

Locating a Crate and Barrel store

With multiple locations across Canada and the United States, this home decor giant, Crate and Barrel is the ultimate shoppers’ stop for trendy housewares and decor. You can easily locate a store near you by clicking on this link.

Crate and Barrel store front

Returning the items you ordered

In case you want to return the items, then you can do it along with the original receipt. Crate and Barrel accepts merchandise returns of the non-furniture items within 90 days. Their global partner BorderFree will provide you with all the information regarding refunds and the exchange rates of your order.

Returning Stock Furniture

As the name implies, Stock Furniture stand for readily available products. If you have ordered a product and want to change your decision or if you are not happy with your purchase, then you can return them.

To return a product, you can do the same within 7 days of delivery and you can also arrange a pickup. Such an item can be returned within 30 days of pickup.

The inspection team will inspect the product for damages or defects and a refund amount is decided. Based on this amount, you will get the refund from Crate and Barrel.

Frequently asked questions

Your queries and worries are paramount. Having said that, you are always welcome to contact our customer service agent. Crate and Barrel deals with international shopping. Moreover they also understand how important it is to maintain warm relations withe the customers.

I am facing problems and I want to contact you

We are here to help. Kindly contact us at (00+1) 630-369-4464 and one of our customer support agent will assist you. You can also email to us at [email protected].

What is your return policy for the international items?

If for any reason you are not happy with the purchase, feel free to contact our customer support help desk which is (00+1) 630-369-4464 and we will look into whatever the matter is. In addition to this, Refund amounts for the refunded items will be credited to you by our partner Borderfree.

Are there any additional costs that I might incur?

There are no additional costs. Crate and Barrel's global partner, Borderfree guarantees your order total. This order total is in your preferred currency. There are no COD charges.

I want to return a non furniture item

Crate and Barrel accepts merchandise returns of the non-furniture items within 90 days form the date of purchase. Their Global Partner, Borderfree, credits the refunded amounts for the same items in the same currency.


This post is all about the Crate and Barrel Return Policy. As a matter of fact you can also go through the exact procedure for returning any items.

You are welcome to explore more of our stores and their return policies such as Boomingdales, Nike, Petco, Sears , Michaels, Petco, Costco, Hollister and many more.

How was your experience? Crate and Barrel would like to learn more about your experience and your queries regarding shopping. Received a defective product, let them know.

Crate and Barrel are always ready to assist you. Kindly share your shopping experience and your problems in the comment section.

3 thoughts on “Crate and Barrel Return Policy explained in depth”

  1. I bought a $2,000 Crate and Barrel upholstered sofa and it was delivered to my house on 7/23/20, 3 weeks ago. I have only one problem with the sofa. it smells so bad I can not sit in the same room with it. Unfortunately it is in my office, so I have to return the sofa. I did not have this problem with the other crate and barrel sofa I bought. Can I return &/or exchange?

    • Hey, Sherry Larsen,
      As per crate and barrel return policy, you can return the ready-made stock of furniture within 7 days and any item or product can be written within 30 days. You can return You can the customer support anytime on (00+1) 630-369-4464.


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