Old Navy, Gap & Banana Republic | Returns and Refund

This post includes Old Navy Return Policy, Gap Return Policy, and Banana Republic Return Policy. The methods to return an item and processes involved in the exchange of merchandise is briefly discussed here.

About Old Navy Return Policy

At Old Navy, you can return the products purchased from them within 45 days of purchase. This rule applies to the Items purchased from Old Navy website as well as in-store purchases. While returning an in-store purchase, you have to present the store receipt, and on returning an online purchase you may provide a shipping invoice as a purchase receipt.

The companies Old Navy, and Banana Republic belong to the same parent company that is Gap Inc. Due to this Gap, Banana Republic & Old Navy return policy are the same up to some extent. To know more about these companies return policy, refer to this page section of that company.

Although the return policy of the three stores is similar, still you should consider the following point while returning the item; Items purchased from Old Navy can only be Returned to Old Navy stores. The case for items purchased from Gap or Banana Republic is the same.

Old Navy Return Policy
Return Period45 Days
Return Method1. In-store
2. Through Mail
Exchange Period45 Days
Exchange Method1. In-store
2. Through Mail
Refund Period3 to 5 Days
Refund MethodAs per mode of purchase.
Official WebsiteOld Navy
Contact Number1800-653-6289

Special Consideration & Exceptions

There are certain exceptions in the Banana Republic, Gap, and Old Navy return policy for returning your items. The following exceptions are to be considered while returning the merchandise:

  • Swimwear must have its original price tags and the hygienic liner intact for your returns to be accepted.
  • Sunglasses must be returned with the tags attached along with the original purchase receipt and complimentary case.
  • Items purchased online marked as “Mail only” cannot be returned in-store for any of the stores (Old Navy, Gap, Banana Republic).
  • Items purchased from Old Navy, Gap or Banana Republic stores cannot be returned online by mail.

Old Navy Corona Virus Response

Old Navy has reacted to Corona Virus (Covid-19) very empathetically, as they have understood the needs of the customers and also the working environment of the employees. They have taken the necessary steps against the virus. These are that they have reduced the store timings, the online store is open for all the customers, and they have also extended the time period of return of products. You can go through the details here.

Non-returnable Items

All final sale items cannot be returned once purchased as per the Old Navy Return Policy. If it is mentioned “Non-returnable” on the Item or in the product description then that product cannot be returned.Non returnable items

Gift Cards are also non-returnable(except for the places where required by Law) at Old Navy, Gap, and Banana Republic.

Return without Receipt

Non-receipted items can only be returned within 45 days of purchase, no returns would be accepted after the time frame in any case. This rule is applicable to the Gap, Banana Republic & Old Navy Return Policy.

Old Navy, Gap, and Banana Republic accept returns without a receipt if you have made payment using your credit card or debit card. On providing the payment method (i.e. debit or credit card), the customer service department will look up your receipt in their database, if the receipt is found then the refund will be credited in the same form of payment.

In case if you could not provide the original purchase receipt or if it could not be looked up, then you will get the refund in form of store credit at the current selling value of that product.

Methods to Return

There are two methods available with you through which you can return your item for a full refund or exchange. Returns at Old Navy is free of charge for both methods. The steps involved in both methods are listed in the following section.

Return by Mail

old navy return mailing label and invoice
Old Navy Return Invoice

Follow these instructions in chronological order to smoothly return your merchandise via mail:

  1. Print the Prepaid Return Mailing label of UPS or USPS from this Page.
  2. Select a return type (i.e. “STANDARD” to receive the refund in the original form of payment and “GIFT” to receive the refund in the Gift Card)
  3. Specify the genuine reason for your returns.
  4. Pack the item (in its original packaging if possible) along with the return invoice.
  5. Affix the shipping label to the package.
  6. Mail it through your nearest UPS or USPS postal service which you selected while printing the return label.
  7. As soon as Old Navy receives your merchandise they start processing your return.

Return in-store

return an item to Old Navy store

It is very easy to return the product at the Old Navy store as the process is straightforward. All you need to do is go through the following steps:

  1. Find the nearest store.
  2. Take your item along with the Shipping Invoice.
  3. Your returns would be processed at the CSD and you will be immediately provided the refund in your original form of payment.

Method to exchangeexchange your item

In order to exchange the item by mail, firstly you need to return it. The process of returning an item for exchange is the same as discussed above. It is also advised to check the replacement item before returning it for an exchange.

To exchange your item at the store all you need to do is visit the store along with the item and return it fast. Then purchase the item with which you want to exchange it. The price difference would be refunded or charged depending upon the value of the item which you purchased.

Return or Exchange Gifts

Did you receive the article of a different size or the color didn’t suit you? You can return a Gift in the same way as you return other Items. The only additional step which you have to do is generate a Gift Invoice and then follow the steps mentioned in the section “Return By Mail“.return policy on gift items

You can follow the same steps to exchange the Gift. However, it is advisable to check and order the replacement product before you return it.

To return or exchange the Gift in the store is very easy, simply visit the store with the Gift along with its Invoice (or Gift receipt). Once you reach the CSD, they will assist you with the exchange or refund as per your requirement.

Refund Process

refund policyYou will get the refund for your returns in the original form of payment at Old Navy (including Gap & Banana Republic) on returning the products within the time frame along with the receipt.

On returning the product by mail it will take 3 to 5 business days to refund you the amount after receiving the product.

If you return the products to the store then you will immediately get the refund. Still, it may take up to 10 business days for the amount to be visible in your account.

Gap Return PolicyGap Return Policy

The time frame for returning the item at Gap is the same as discussed (i.e. 45 days), although there are a few variations. It should be kept in mind that Items purchased from Gap stores or Gap.com can only be returned to Gap and not to Old Navy or Banana Republic. The process for returning the item is also the same as discussed in the “Methods to Return” section.

Banana Republic Return Policy

Banana Republic Return Policy

Products purchased from Banana Republic store or online can only be returned to them and not to Old Navy or Gap. Though they belong to the same parent company (Gap Inc.), still their returns are managed in a different manner. The process involved in returning the item is the same as discussed in the “Methods To Return” section. Furthermore, you have 45 days within the date of purchase to return your product to the Banana Republic.

Frequently Asked Questions

Old Navy customer service number?

You can contact Old Navy 7 days a week at their customer service on 1800-653-6289

Can you return to Old Navy without a receipt?

Yes, According to Old Navy return policy you can return non-receipted items within the time frame.

Can I return an online purchase to Old Navy store?

Yes, you can return an item purchased online to store unless mentioned Mail only on it.

Does Old Navy have free returns?

Old Navy provides you with the facility of free returns using the prepaid return mailing label.

Can I return to Old Navy after 45 days?

You cannot return an item to Old Navy after 45 days. However, if required you can contact them to see if there are any other options available.


We came to know that the Return policies of Gap Inc. including Banana Republic, Gap, and Old Navy Return Policy were almost similar. Now it would be easy for you to return at any of the Gap Inc subsidiaries.

Also check out Target, JC Penney, Macy’s, Walmart, Forever 21, & Sephora in order to know the return policies of these companies.

Share your views on Old Navy, Banana Republic or Gap, you may also let us know your real experience while making a return at these stores.

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