The need for returning an Item may arise due to any reason; for instance, if you purchased a Hair dye and the shade didn’t suit you, in this case, you can return it easily if you are aware of the Ulta Return Policy.
To make it easy for you, we have provided an easy to understand Ulta Beauty Return Policy in this post. After going through this page, you will get complete information on the policy.
Further, to make it more easy and convenient for you we have provided FAQs section, where you will find answers to all your general questions. In the end, we also offer you an option through which you can share your opinions in the form of comments.
Table of Contents
About Ulta Return Policy
Ulta Return Policy provides you a return time period of 60 days to return your Beauty or Personal care products. Ulta has a large chain of Beauty stores in the United States. So, it has made a smooth return policy for you if you ever wanted to return an Item.
On returning the product to Ulta, you will be provided a full refund, or exchange if required by you. You will be provided an exchange if the product you need is available in stock at the time of return.
If you want to exchange the product with the same one, then you need not to do any payment. However, in case you wanted to exchange it with a product of higher value, then you need to pay the price difference. And, if you exchange it with a product of a lesser amount, then you will be credited the price difference.
|Return Period||60 Days|
|Return Method||1. Online
2. Return & Exchange Center
3. To their warehouse
|Exchange Period||60 Days|
|Exchange Method||1. In-store
|Refund Period||7-10 Business Days|
|Refund Method||As Per Mode of Purchase|
|Official Website||Ulta's Ultimate Return Policy|
Ulta Returns without receipt
Ulta also accepts returns without a receipt. So you don’t have to worry even if you have misplaced or lost the purchase receipt. While purchasing, if you used Ultamate Rewards member ID, then it becomes easy for Ulta to verify your purchase. In this case, you will get a full refund on your return.
If you did not use Ultamate Rewards member ID, still you are eligible for returns without returns. But, in this case, you will not be provided a full refund. You may either opt for an exchange or for refunds, refunds, in this case, will be provided in the form of in-store credits.
The amount of refund for unverified returns will be the lowest selling price of that product in the last 90 days.
Ulta Corona Virus Response
Ulta is working hard to get through the corona virus pandemic without any fatality. It is important that we stand united in such difficult times. It is time for us to make smart decisions and take full precautions. Ulta have closed their stores for the time being and have been looking for the time which would be best for them to reopen again and provide the best services to their customers. They will update the reopening dates on their website.
Process of return
There are two ways in which you can return an Item to Ulta for refund or exchange. Depending upon whether you have purchased it from Ulta Beauty store, or online you have the choices. If you purchased the Item online, then you can return it in two ways; either by visiting Store, or returning it via mail. Furthermore, if you purchased it from the store, then the only option you have is to reach the nearest Ulta Beauty store to return it.
Items purchased from store
Returning an Item purchased from Ulta beauty store is very simple and straightforward. All you need to do is take your product to the nearest Ulta beauty store. To make it easy for processing your return you need to carry receipt along with the product.
However, in case you have lost your receipt, still, Ulta Return Policy allows you to return the product. You will get the refund either in your original form of payment or Store credit depending upon; if you provide your Ultamate Rewards member ID, Ulta will be able to verify your purchase you and purchase price; otherwise, you will get the refund in the form of Store Credit.
It should also be noted that an Item purchased from Ulta Beauty store can only be returned in store. In no case, your returns will be accepted via mail.
Items purchased from Ulta.com or Ulta Beauty App
For items purchased from Ulta.com or Ulta Beauty App, you have two options available with you; Return by visiting Ulta Beauty store and Return the product via mail.
Returns at Ulta Beauty store
To speed up the refund process, returning by visiting the store is the best option. The other benefit is, you will save the return shipping cost.
For returning the product purchased online to Ulta store, first of all, make sure that it is eligible for returns as per the Ulta Return Policy. Then after you need to:
- Check whether your item is eligible for returns as per Ulta Return Policy.
- Take your merchandise along with the email order confirmation and packing slip.
- If you cannot access your email or unable to find the mail order confirmation, then you can print it by signing in to your Ulta.com account or from Ulta mobile app.
- You will get a full refund in your original form of payment if you paid using Debit or Credit card.
- If you made payment using online payment services, then refund will be provided in your preferred credit or debit card. You can also get your full refund in the form of Store credit if you don’t want it in your bank account.
- However, if you are unable to provide the email order confirmation and packing slip, you are still eligible for exchange or refunds in the form of store credit. The amount of store credit will be least selling price of that item in the last 90 days.
Do you know Ulta Beauty has more than 1100 retail stores located across 50 states in the United States. There are 154 Ulta Beauty stores in California, 104 Ulta Beauty stores in Texas.
Return to Ulta by mail
To return your product via mail, you need to go through the following procedure:
- Make sure that your item is returnable as per the Ulta Beauty Return Policy.
- Put the merchandise in the same packing box in which it was delivered to you.
- Put the return mailing label into the packing box.
- Write or print the following address to the packing box:
“ULTA.com Returns Center
1135 Arbor Drive
Romeoville, IL 60446″
- Mail your package by ground-only shipping.
- Once Ulta receives your return, the will initiate the Refund. It may take 7 to 10 days for the refunded value to be reflected in your bank account.
Points to be considered while returning
- You cannot return the item to Ulta if you purchased the product from a dealer or reseller, or any other retailer except Ulta Beauty.
- Ulta may also limit or decline your return if it finds any suspicious activity related to your return or misuse of Ulta Return Policy. The abuse may be in for of excessive return, reselling of products, or fraud.
- You can also return the product without receipt easily if you provide the Ultamate Rewards member ID, as Ulta can verify the purchase and purchase price using these details. After confirming the details, you will get the full refund in the original form of payment.
- If you are eligible for returning an opting then as per Ulta Exchange policy, you will be provided an exchange if the item required by you is available in stock while returning.
- If you could not provide the receipt and Ulta is unable to verify the purchase or purchase price, they will refund you the lowest price since last 90 days for the product in the form of Store Credit.
- While returning an item it must be accompanied with all its original components, otherwise, your return would be declined.
Ulta Exchange Policy
As per the Ulta Exchange Policy, you have 60 days to make an exchange for any item. The rules of Ulta Return Policy are applicable when you exchange any product at Ulta Store or by mail. Ulta Beauty provides you an option through which you can exchange an item even if you have lost your product receipt.
If you want to exchange your item with an identical one, then you need not pay any additional price. In this case, for exchange at the store, simply give back your old product and you will be provided with an exchange.
If you want to exchange with an item of a higher price then you have to pay the additional charge. Similarly, on exchanging your item with lower price, the difference of price will be credited to you in the form of store credit.
Furthermore, it must be kept in mind that while returning your item in-store for an exchange, you will be provided the exchange only if the required product is available in stock at the time of return. Same applies for online Ulta Returns, for exchanging an item, check for the stock availability of any product before opting for an exchange.
Can I return used product to Ulta?
Yes, Ulta Beauty Return Policy has such provisions. You can return an item to Ulta even if it is used, but make sure that it is gently used.
Can you return something to Ulta without a receipt?
You can return an item to Ulta without a receipt, but you will be only provided an exchange if no receipt could be generated.
Can you return opened items to Ulta?
Yes, you can return certain Opened items to Ulta
Can I return to Ulta without a box?
Generally, Ulta will accept your return without a box, However, it would be more feasible if you take the original packing box with the merchandise to be returned.
Can you return makeup to Ulta if you don’t like it?
You can return any Item purchased from Ulta simply even if you didn't like it.
Ulta Customer service number?
You can contact Ulta guest service at 1-866-983-8582 from 7 am to 11 pm throughout the week.
To Sum Up
We are sure that you have completely read the Ulta Return Policy. And now you are thorough with the return, refund and exchange process for the items purchased from Ulta.
Please do share any past experience you had with Ulta. We would highly appreciate your valuable reviews and feedback in the comments section below.