Zara Return Policy Discussed in Detail

Don’t have an idea about the exact Zara Return Policy? But want to return a product to them because of whatsoever reason? You need not worry then. Because here we have explained for you the Zara Return Policy in detail. We have covered almost all of the details there are. Hence if you read the whole article, we are pretty sure that all your doubts will be removed.

Zara Return Policy

Now, the Zara Return Policy states that you can return your product only within 30 days of the purchase date. No returns will be accepted after the 30th day from the day on which the purchase was made. Also, according to the Zara Return Policy, you are not allowed to return the in-store purchases through the mail. Similarly, you are also not allowed to return the products you purchased from Zara online in their store. As long as you return the product within 30 days, you will be able to return it totally free of charge.

Zara Return Policy
Return Period30 Days
Return MethodIn-store & Online
Exchange Period30 Days
Exchange MethodIn-store and Online
Refund Period14 Days
Refund MethodOriginal Mode of Payment
Official WebsiteZara Return Policy
Contact Number000 800 0501 020

Methods to Return their Products

Now, to return the products to Zara, there are basically three methods: returning it in-store, home collection or returning it to them by mail. As I said earlier, you cannot return their products that were bought online in-store. Similarly, you cannot return in-store purchases via mail. Read on to know how exactly to return their products step by step.

Return In-Store

Now, if you have purchased products from Zara online, then the Zara Return Policy states that you can return it through mail only. To know exactly how to do it, follow the underwritten steps:

Zara Store

  1. Find the nearest Zara store. You can find it here.
  2. Take with you the order that you placed and the original receipt with you. Both the things are a must and you will not be eligible for return even if you miss any one of them.
  3. You can then get in touch with their Returns Desk or Customer Support Desk and ask them to return your product. Your return will then be executed there itself.

Return Through Home Collection

To return your product through a home collection, the Zara Return Policy states that you first must request for a return by logging into here. In case you place your order as a guest, you will be able to access this information through the link included in the order confirmation email. A courier will then be sent to you to collect your return from the address you tell Zara.

Return Through Mail

Firstly, make sure that you have requested for a return, which you can do now, by clicking here. In case you’ve placed your order as a guest, you will be able to access this information through the link included in the order confirmation email. Zara will then send you a label, which will help you to take all the items that you wish to return.

Zara Return Policy’s Special Conditions

Because of the special features of the understated products, they must fulfill certain criteria in order to be eligible for returns:

  • Swimwear: It shouldn’t be returned without the hygiene sticker on it.
  • Underwear: Underwears are not eligible for returns, the exceptions being tops, bodysuits, and vests from the Kids’ section which were kept in their original packaging.
  • Accessories: They will be eligible for returns only and only if they are returned in their full original packaging.
  • Fragrances: They must be returned in the original sealed packaging.
  • Lipsticks: They also must be returned in the same packaging and in the original condition.

Zara Corona Virus Response

Zara was forced to close all their stores due to corona virus pandemic. As we need to follow the social distancing protocol it is important that the stores are closed so that people don’t come near each other and break the protocol. At this tough time we all should follow the protocol. Zara will be analysing the environment for it to know when it can reopen their stores.

Zara Refund Policy

The refund will be made to you through the same payment method which was earlier used to make the purchase. An email confirmation of the return will then get to you once the order gets finished. In case if you did not get a refund in your account after more than 14 working days, you can show the confirmation to your bank so that they can help you in the process and speed up the process.

By the Way, you can read about the Dollar General Return Policy that we have written, if you want to. It has in it all the details and features of the Dollar General Return Policy.

Refusal of Order

Zara reserves the right to withdraw any of its products from the Website or Mobile App at any time and remove or edit any of their materials or content from their Website or Mobile App. While reasonable efforts will be made to process all orders, there may be exceptional circumstances that may require Zara to refuse to process an order after we have sent you the Order Confirmation email. Zara also reserves the right to refuse to process an order at any time, at their own sole discretion.
Zara will not be liable to you or any other third party by reason of their withdrawing any product from their Website or Mobile App, whether it has been sold or not, removing or editing any materials or contents on the Website or Mobile App or for refusing to process or accept an order after they have sent you the Order Confirmation.

To read the Rite Aid Return Policy written by us, click on it. It contains all the information on the Rite Aid Return Policy. 


What is the customer help number of Zara?

It is 08000501020

Where is their official website?

To go on their official website, click here.

In how many days can I return their product?

You can return it within 30 days.

Can I return without a receipt?

No, returns are not eligible without receipts.


Hence, we can conclude that the Zara Return Policy states that you have to return the products within 30 days of the purchase date. We hoped that you liked the article. If you really did, please comment about your experience. In case you want to know about the Pottery Barn Return Policy, click on it.


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