Urban Outfitters Convenient Return Policy

Shop your clothing items with a hassle-free Urban Outfitters Return Policy as you can return it easily in case it didn’t match up with your aesthetics. To make it more convenient, Urban Outfitters brings you a return policy through which you can even return it without paying any reverse shipping charges.

Urban Outfitters Return Policy

As mentioned in the Urban Outfitters Return Policy, items purchased from them can be returned for an exchange or refund within 30 days of purchase. This rule is applicable for the items purchased from Urban Outfitters store as well as online. To return the items they must be unwashed, unworn and in its original condition for your returns to be accepted. Returns made within 30 days of purchase will be provided a full refund in the original form of payment, whereas, if you return an item after 30 days then you will receive the refund in form of e-merchandise credit. The e-merchandise credit will be sent to you via email once Urban Outfitters receives and processes your return.

Christmas Holiday Returnschristmas holidays return policy

For the items purchased during winter holidays (i.e. between 1st November to 25th December) can be returned till 28th of February. This extended time frame is provided by Urban Outfitters as the items purchased during this time period are gifts which may go unused if you didn’t give it to anyone.

It may also happen that someone gifted you the gift article and on opening it you found it defective. So to make it easy Urban Outfitters provides this extra time frame so that you can return or exchange these items even after your vacation.

Urban Outfitters Corona Virus Response

They are yet another company that has been forced to close their stores due to corona virus pandemic. It is important for us to understand the criticality of this situation therefore they will not open till the situation is under control and the health and safety of people is not under question.

Furniture Return Policy

Urban Outfitters has made a different return policy for the Furniture products, as these items are generally larger in size, so they deal it differently. In case you changed your mind or didn’t like the Furniture you recently purchased then it can be returned within 30 days of purchase.Urban Outfitters furniture returns

Furniture purchased from Urban Outfitters also come with a one year warranty on manufacturing defects. In this case, if you find any manufacturing defects then it can be returned within one year.

Furniture returned within 30 days of purchase will receive a full refund in the original form of payment. On returning it after 30 days and before one year, you will receive a refund in form of merchandise credit.

Furthermore, you require to pay the return shipping charge as Urban Fitters is not liable to pay the return shipping.

Furniture Returns Instructions

  • Furniture items cannot be returned in store.
  • Customized Furniture cannot be returned or exchanged once purchased.
  • If your Furniture was delivered by truck (Metropolitan Delivery Service) then email at [email protected] or call (800) 732-2306 to schedule a return pick-up.
  • In the Furniture was delivered to you by UPS, then mail it to the following address:
    “Metropolitan Warehouse
    Attn: Returns
    537 Archdale Blvd Archdale, NC 27263”

Return In-store PurchaseUrban Outfitters Return Policy store returns

In-store purchases can be returned at any Urban Outfitter store. To return the items purchased from Urban Outfitters, all you need to do is take your item along with the original purchase receipt at the nearest store.

For returns made in-store, you will receive the refund in the original form of payment within 1-3 business days.

Furthermore, it should be noted that you cannot return an in-store purchase by mail.

Non-receipted items

You can even return the items you purchased Urban Outfitters without original purchase receipt. While returning these items, only exchange would be provided to you. The replacement item should be of equal price or lower than the current selling of your returns.

You can also opt for a merchandise return credit for returning the item withouta receipt within the time frame (i.e 30 days).

Return Online Purchase

Items purchased online can be returned in two ways; Return by visiting the Urban Outfitters store, and Return by mail.
Both the return methods are free of charge as in case of returning the item by mail you will get a pre-paid return mailing label.

Return using free return label

Urban Outfitters return label
Sample of UO Return label

You need to carry out the following steps in order to return the products by mail:

  1. Find the order number from #Order Details of the item you want to return.
  2. Under the #Order details page click on #Create a Return and enter your Order number there.
  3. Print the Return Label.
  4. Pack your item and attach the return label on the package
  5. Take it to the nearest USPS or schedule a free pickup.US postal service

Remember that the return shipping is free of charge as a free return label is provided to you by Urban Outfitters.

Return by courier of your choice

Mail your item(s) with the receipt or packing slip to the following address:Shipping Return

Attn: Returns Department
766 Brackbill Rd.
Gap, PA 17527
US ”

In this process of return, you have to pay for the postage stamps required for return shipping.

Return to Urban Outfitters store

According to the Urban Outfitters Return Policy you can return your online purchase at Urban Outfitters store. All you need to do is follow the steps mentioned in “Return In-store purchase section”.

In the case of in-store returns for online purchases, you can also provide the packing slip instead of receipt to return the item. If the packing slip s not available with you, then you can also take a print out of the order summary of the product which you want to return.

Returning Gifts

Steps involved in returning the Gift items is the same as returning other products. While returning the gift items instead of the purchase receipt you have to provide the gift receipt.

Damaged or Defective Itemsdamaged item delivered

If you received a damaged or defective items (or the package) contact Urban Outfitters customer service and inform them about the same. After which they will assist you in returning the item.

On returning the damaged or defective articles, you will get a full refund in the original form of payment. You can also opt for an exchange with a replacement product.

Lost your packing slip?

Accidently lost your packing slip and want to return the item to Urban Outfitter? You will get a new packing slip when you create a return online. The method to create a return online is mention in the section “Return Online Purchase”.

Urban Outfitters Employee Return Policy

If you are working at Urban Outfitters as an employee then you get special discounts on your purchase. For this purpose, you are provided an Employee Discount Identification Card.

Although there are special discounts given to employees, the return policy for Urban Outfitters Employee’s remains the same the customers. Furthermore, employees cannot return any product without showing the purchase receipt for in-store purchases.

Frequently Asked Questions

Urban Outfitters customer service number?

You can contact Urban Outfitters customer service team on (800) 282-2200. This number is available 24/7 from Canada & USA.

Can you return to Urban Outfitters without a receipt?

You can return an in-store purchase to UO store without a receipt for an exchange or refund in form of merchandise credit.

Can you use Urban Outfitters merchandise credit online?

Yes, you can use UO merchandise credit online as well as in store.

Can you return to Urban Outfitters after 30 days?

You can return the items to UO after 30 days in some cases. On returning the items after 30 days you will get a refund only in form of merchandise credit.

Can I return items purchased from Urban Outfitters store by mail?

No, items purchased from the UO store can only be returned in-store.


As we have seen that the Urban Outfitters provides you a very convenient way of returning the product. They also have provided free returns so that you don’t have to worry about any return shipping charges. Overall, to sum up, Urban Outfitters is way better than some of its top competitors including Gap & Forever 21.

Also read the return policies of Target, Ross, Nordstrom & Ikea to make a brief comparison in your mind, so that you can decide generously that from which store its more easy to purchase (and return).

Still, have any queries regarding the Urban Outfitters Return Policy? Please ask us in the comments, we would be glad to answer you.

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