Return, Rufund & Exchange Policy Explained

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Ashley Furniture Return Policy – RETURN Get REFUND

Ashley Furniture Return Policy – RETURN Get REFUND

Purchased any from Ashley Furniture. But still not satisfied with the furniture, return that product back to Ashley Furniture Return Policy. Ashley Furniture will help you to return a product and get your refund back.

The company will help you to exchange or return your product back. Products must be returned or exchanged within 30 days. If product defects then inform customer care within 72 hours.

Ashley Furniture Return Policy

As per the Ashley Furniture Return Policy, return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, immediately inform customer care. Return not excepted after 30 days. In case of shipping defect, the company will repair the product. Will also help you with return or exchange for warranty products. Ashley will help you to return or exchange any of the defected product.

Key points

Mandatory key points to Ashley Furniture Return Policy:

  1. Return your product within 30 days from purchase.
  2. Opened or used product is not returnable.
  3. In case of a defective product, immediately inform customer care.
  4. Return not excepted after 30 days.
  5. In the case of shipping defect, the company will repair the product.
  6. Product defected but still in warranty then Ashley will help you to return that product back.
  7. In case defect after 30 days consult to your nearest customer service.

Methods For Returning

You can easily return your product back to Ashley Furniture Return Policy in two ways (i) By returning your product back to the store and (ii) By returning your product back online

In-Store Return Policy

  1. Return details for product written on the packing list.
  2. Standard Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned.
  3. Contact Customer care for further details 866-436-3393.return
  4. Return Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
  5. Once the product is been returned, the refund will be issued.
  6. Include original shipping slip along with the packaging box.
  7. Return your product within 30 days from purchase.
  8. Opened or used product is not returnable.
  9. In case of a defective product, immediately inform customer care.
  10. Return not excepted after 30 days.
  11. In the case of shipping defect, the company will repair the product.
  12. Product defected but still in warranty then Ashley will help you to return that product back.
  13. In case defect after 30 days consult to your nearest customer service.
  14. Call on contact no. displayed on the confirmation mail for more information.
  15. Securely pack along with all the other accessories will be only accepted.
  16. In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
  17. Sale Clearance item cannot be returned. Unless it is delivered damaged.
  18. For more details visit Ashley.

Online Return Policy

Ashley Furniture Return Policy for online purchases is as follows:

  1. Return your product within 30 days from purchase.
  2. Opened or used product is not returnable.
  3. In case of a defective product, immediately inform customer care within 72 hours.
  4. Return not excepted after 30 days.
  5. In the case of shipping defect, the company will repair the product.
  6. Product defected but still in warranty then Ashley will help you to return that product back.
  7. In case defect after 30 days consult to your nearest customer service.
  8. Extra charges for return shipping fees.
  9. Call on contact no. displayed on the confirmation mail for more details.
  10. Securely pack along with all the other accessories will be only accepted.
  11. In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
  12. Return for sale clearance cannot be done. Unless it is damage delivered.
  13. For foundation and mattresses return not available.
  14. Return available only in case of damage while delivery. (for foundation and mattresses)

Exchange Product

Ahsley Exchange Policy for returning your items for a replacement product:

  1. exchange Appropriate price will be issued for exchanges, credits, and refunds.
  2. Accordingly, to the applicable law, taxes will be refunded.
  3. Shipping, delivery, and handling charges are non-refundable. In case exception damage or defective product.
  4. Opened or used product is not exchangeable.
  5. In case of a defective product, immediately inform customer care within 72 hours.
  6. Exchange not excepted after 30 days.
  7. Product defected but still in warranty then Ashley will help you to exchange that product back.
  8. In case defect after 30 days consult to your nearest customer service.
  9. Extra charges for return shipping fees.
  10. Call on contact no. displayed on the confirmation mail for more details.
  11. Securely pack along with all the other accessories will be only accepted.
  12. In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
  13. Exchange for sale clearance cannot be done. Unless it is damage delivered.
  14. For foundation and mattresses exchange not available.
  15. Exchange available only in case of damage while delivery. (for foundation and mattresses).

Get Refund

Here is the Ashley Refund policy, based on this you will get refunds for returns made at Ashley Furniture:

  1. Refund will be issued within 7-10 days.
  2. Accordingly, to the applicable law, taxes will be refunded.Refund
  3. Refunds or credits are based on payment methods used to purchase.
  4. Shipping charges are nonrefundable.
  5. Appropriate price will be issued for exchanges, credits, and refunds.
  6. Shipping, delivery, and handling charges are non-refundable. In case exception damage or defective product.
  7. Product defected but still in warranty then Ashley will help you to get a refund for the product back.
  8. In case defect after 30 days consult to your nearest customer service.
  9. Extra charges for return shipping fees.
  10. Call on contact no. displayed on the confirmation mail for more details.
  11. Refund for sale clearance cannot be for the same price. Unless it is damage delivered.
  12. For foundation and mattresses refund not available.
  13. Refund available only in case of damage while delivery. (for foundation and mattresses).

FAQs

Does Ashley Furniture have a return policy?
Yes, it provides you with the return policy. Depending on each store operated independently they will have their own return policies regarding returns and exchange.
Can furniture be returned?
You can easily return furniture back in case you don’t like that much. Return within 30 days from the purchase. Customer cannot return a direct shipped product.
Does Ashley Furniture have a warranty?
Ashley Furniture provides you with a limited warranty. Limited lifetime warranty depends on the product such as sofas, chairs, ottomans, etc.
For more details contact
Contact No. 866-436-3393

Summary

Feels like that we are able to solve all your problem regarding the return policy. Still, have any of the doubts feel to ask as just write them down in the comment section. Also, refer to our other contents GNC, Hollister, Autozone, DSW, and Nike.

Don’t forget to share your experience with the company to write down in the comment section. It will help other customers.

Comments

  1. Seyma says

    Hello, I just got two sofa from Ashley. But I didn’t like it. I didn’t remove anything and I didn’t use it can I refund or exchange?

    Reply

    • Vaisakh says

      Hello Seyma,
      If your purchase was made within the last 30 days then definitely you can return it, if not then you can still try as you have not removed any tag and not used it either.

      Thank You

      Reply

    • Vaisakh says

      Hey Shamara Washington. Ashley Furniture Return Policy, you can try to Contact Customer care on 866-436-3393 Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m). Or you can go to the nearby store of Ashley Furniture.
      Thank You.

      Reply

  3. Paula jones says

    I cannot get help through your customer service. After holding 45 minutes my call was disconnected. I ordered a table that has several things wrong. I need to get this resolved. I reported the problem the day it was delivered and was told I would hear from someone to pick up the table and issue a refund

    Reply

    • Vaisakh says

      Hey Paula Jones. Try to call on this number 866-436-3393 of Ashley Furniture Return Policy and you can call them Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
      Thank You.

      Reply

    • Vaisakh says

      Hey Felicia Kenny. There is nothing to worry about, the Ashley Furniture Return policy has some rules to follow. Try to Contact Customer care 866-436-3393 between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m). Still, they are not responding then you can email to a higher authority. Thank You.

      Reply

  5. Kailee says

    I have not received my order yet of a sectional. If was suppose to be delivered in three weeks and I am now being told it will be 7 weeks until delivered. Am I able to just cancel my entire order and be refunded?

    Reply

  6. Eduardo Moreno says

    I have been trying to get a hold of the customer service for the past 3 days to return an item that I purchased on line. I have been on hold for over 1 hour at a time (this is during multiple attempts) And I can get anyone to answer the phone. I even called one of the stores to see if they could help me with some kind of information on how I could set up a return from an online order, only to be told they couldn’t help me. ( the call to the store was also a 20min wait for someone to tell me they could help). I just want to know HOW I CAN RETURN AN ONLINE PURCHASE ITEM

    Reply

  7. Leatrice Bynum says

    I purchased a table and want to return it because the sofa that I ordered to go with it is on back order. I made the purchase in the store and was told they don’t accept returns. Can you please advise if this is correct?

    Reply

    • Vaisakh says

      Hey Leatrice Bynum, As per the Ashley Furniture Return Policy you can return within 30 days from the date of purchase. Contact Customer care for further details 866-436-3393 and Return Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
      Thank You

      Reply

  8. Heather M Aviles says

    I went into the store and took 2 hours to pick a couch I thought was right for me I did not want a hard firm couch and pillows had to be attached when my sectional came one piece was already damange and I did not ok it in my home the second piece looked good but was far from what I sat in at the store it was supper hard and I dont like it at all the only thing I got from the people by phone and in the store is that all couches need to be broke in…. not said during the sale and what’s the point going and sitting just to get a couch u dont want I was refused a return or exchange even though I had been coming since day one I will never shop at ashely again and beware they will do everything to not return ur product and have very poor customer service now I have one piece to a sectional and its not even comfortable

    Reply

    • Vaisakh says

      Hey Heather M Aviles. If Ashley Furniture Return Policy is not satisfying you and the customer service care center is not helping you then you can go for the higher authority.
      Thank You

      Reply

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