Purchased any from Ashley Furniture. But still not satisfied with the furniture, return that product back to Ashley Furniture Return Policy. Ashley Furniture will help you to return a product and get your refund back.
The company will help you to exchange or return your product back. Products must be returned or exchanged within 30 days. If product defects then inform customer care within 72 hours.
Table of Contents
Ashley Furniture Return Policy
As per the Ashley Furniture Return Policy, return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, immediately inform customer care. Return not excepted after 30 days. In case of shipping defect, the company will repair the product. Will also help you with return or exchange for warranty products. Ashley will help you to return or exchange any of the defected product.
Key points
Mandatory key points to Ashley Furniture Return Policy:
- Return your product within 30 days from purchase.
- Opened or used product is not returnable.
- In case of a defective product, immediately inform customer care.
- Return not excepted after 30 days.
- In the case of shipping defect, the company will repair the product.
- Product defected but still in warranty then Ashley will help you to return that product back.
- In case defect after 30 days consult to your nearest customer service.
Methods For Returning
You can easily return your product back to Ashley Furniture Return Policy in two ways (i) By returning your product back to the store and (ii) By returning your product back online
In-Store Return Policy
- Return details for a product written on the packing list.
- Standard Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned.
- Contact Customer care for further details at 866-436-3393.
- Return Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
- Once the product is been returned, a refund will be issued.
- Include the original shipping slip along with the packaging box.
- Return your product within 30 days from purchase.
- Opened or used product is not returnable.
- In case of a defective product, immediately inform customer care.
- Return not excepted after 30 days.
- In the case of a shipping defect, the company will repair the product.
- Product defected but still in warranty then Ashley will help you to return that product back.
- In case of defect after 30 days consult your nearest customer service.
- Call on contact no. displayed on the confirmation mail for more information.
- Securely pack along with all the other accessories will be only accepted.
- In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
- Sale Clearance item cannot be returned. Unless it is delivered damaged.
- For more details visit Ashley.
Online Return Policy
Ashley Furniture Return Policy for online purchases is as follows:
- Return your product within 30 days from purchase.
- Opened or used product is not returnable.
- In case of a defective product, immediately inform customer care within 72 hours.
- Return not excepted after 30 days.
- In the case of a shipping defect, the company will repair the product.
- Product defected but still in warranty then Ashley will help you to return that product back.
- In case of defect after 30 days consult your nearest customer service.
- Extra charges for return shipping fees.
- Call on contact no. displayed on the confirmation mail for more details.
- Securely pack along with all the other accessories will be only accepted.
- In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent any other damages.
- Return for sale clearance cannot be done. Unless it is damage delivered.
- For foundation and mattresses return not available.
- Return available only in case of damage while delivery. (for foundation and mattresses)
Ashley Furniture Corona Virus Response
Ashley furniture has always put its employees and customers first. Therefore they have been very careful and are taking super extra care when it comes to the cleaning and disinfecting process. They have been following all the guides of what all precautions should be taken. The employees are provided every necessary equipment to keep the employees and the people around them safe. This means they are providing the services but at the same time, they are aware of the situation and are taking extra care.
Exchange Product
Ashley Exchange Policy for returning your items for a replacement product:
Appropriate price will be issued for exchanges, credits, and refunds.- Accordingly, to the applicable law, taxes will be refunded.
- Shipping, delivery, and handling charges are non-refundable. In case exception damage or defective product.
- Opened or used product is not exchangeable.
- In case of a defective product, immediately inform customer care within 72 hours.
- Exchange not excepted after 30 days.
- Product defected but still in warranty then Ashley will help you to exchange that product back.
- In case defect after 30 days consult to your nearest customer service.
- Extra charges for return shipping fees.
- Call on contact no. displayed on the confirmation mail for more details.
- Securely pack along with all the other accessories will be only accepted.
- In case packing removed as a part of In-Home Delivery, in that case, please re-pack it again to prevent from any other damages.
- Exchange for sale clearance cannot be done. Unless it is damage delivered.
- For foundation and mattresses exchange not available.
- Exchange available only in case of damage while delivery. (for foundation and mattresses).
Appropriate price will be issued for exchanges, credits, and refunds.Get Refund
Here is the Ashley Refund policy, based on this you will get refunds for returns made at Ashley Furniture:
- Refund will be issued within 7-10 days.
- Accordingly, to the applicable law, taxes will be refunded.
- Refunds or credits are based on payment methods used to purchase.
- Shipping charges are nonrefundable.
- Appropriate price will be issued for exchanges, credits, and refunds.
- Shipping, delivery, and handling charges are non-refundable. In case exception damage or defective product.
- Product defected but still in warranty then Ashley will help you to get a refund for the product back.
- In case defect after 30 days consult to your nearest customer service.
- Extra charges for return shipping fees.
- Call on contact no. displayed on the confirmation mail for more details.
- Refund for sale clearance cannot be for the same price. Unless it is damage delivered.
- For foundation and mattresses refund not available.
- Refund available only in case of damage while delivery. (for foundation and mattresses).
FAQs
Does Ashley Furniture have a return policy?
Yes, it provides you with the return policy. Depending on each store operated independently they will have their own return policies regarding returns and exchange.
Can furniture be returned?
You can easily return furniture back in case you don't like that much. Return within 30 days from the purchase. Customer cannot return a direct shipped product.
Does Ashley Furniture have a warranty?
Ashley Furniture provides you with a limited warranty. Limited lifetime warranty depends on the product such as sofas, chairs, ottomans, etc.
For more details contact
Contact No. 866-436-3393
Summary
Feels like that we are able to solve all your problem regarding the return policy. Still, have any of the doubts feel to ask as just write them down in the comment section. Also, refer to our other contents GNC, Hollister, Autozone, DSW, and Nike.
Don’t forget to share your experience with the company to write down in the comment section. It will help other customers.
Hello, I just got two sofa from Ashley. But I didn’t like it. I didn’t remove anything and I didn’t use it can I refund or exchange?
Hello Seyma,
If your purchase was made within the last 30 days then definitely you can return it, if not then you can still try as you have not removed any tag and not used it either.
Thank You
I can’t get in touch with customer service so how I can return an item I brought online.
Hey Shamara Washington. Ashley Furniture Return Policy, you can try to Contact Customer care on 866-436-3393 Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m). Or you can go to the nearby store of Ashley Furniture.
Thank You.
I cannot get help through your customer service. After holding 45 minutes my call was disconnected. I ordered a table that has several things wrong. I need to get this resolved. I reported the problem the day it was delivered and was told I would hear from someone to pick up the table and issue a refund
Hey Paula Jones. Try to call on this number 866-436-3393 of Ashley Furniture Return Policy and you can call them Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
Thank You.
I’m hoping you were able to get refunded. In the future I wouldn’t purchase from this company.
This company has screwed me out of my money!!! No one has returned my calls
Hey Felicia Kenny. There is nothing to worry about, the Ashley Furniture Return policy has some rules to follow. Try to Contact Customer care 866-436-3393 between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m). Still, they are not responding then you can email to a higher authority. Thank You.
I have not received my order yet of a sectional. If was suppose to be delivered in three weeks and I am now being told it will be 7 weeks until delivered. Am I able to just cancel my entire order and be refunded?
Hey Kailee,
You can only cancel your order within 48 hours from you placing the order.
Thank You
I have been trying to get a hold of the customer service for the past 3 days to return an item that I purchased on line. I have been on hold for over 1 hour at a time (this is during multiple attempts) And I can get anyone to answer the phone. I even called one of the stores to see if they could help me with some kind of information on how I could set up a return from an online order, only to be told they couldn’t help me. ( the call to the store was also a 20min wait for someone to tell me they could help). I just want to know HOW I CAN RETURN AN ONLINE PURCHASE ITEM
Hey Eduardo,
Don’t worry you will get all your answers here on this link in detail. http://www.ashleyfurniture.com/returns/
Thank You
I purchased a table and want to return it because the sofa that I ordered to go with it is on back order. I made the purchase in the store and was told they don’t accept returns. Can you please advise if this is correct?
Hey Leatrice Bynum, As per the Ashley Furniture Return Policy you can return within 30 days from the date of purchase. Contact Customer care for further details 866-436-3393 and Return Between 7 a.m to 7 p.m (Monday-Friday) and on Saturday between (7 a.m to 5:30 p.m).
Thank You
I went into the store and took 2 hours to pick a couch I thought was right for me I did not want a hard firm couch and pillows had to be attached when my sectional came one piece was already damange and I did not ok it in my home the second piece looked good but was far from what I sat in at the store it was supper hard and I dont like it at all the only thing I got from the people by phone and in the store is that all couches need to be broke in…. not said during the sale and what’s the point going and sitting just to get a couch u dont want I was refused a return or exchange even though I had been coming since day one I will never shop at ashely again and beware they will do everything to not return ur product and have very poor customer service now I have one piece to a sectional and its not even comfortable
Hey Heather M Aviles. If Ashley Furniture Return Policy is not satisfying you and the customer service care center is not helping you then you can go for the higher authority.
Thank You
I purchased a mattress 2 weeks ago and a $250 mattress protector for it but wake up overly hot to a point that I wake up, can I return the mattress for a refund ? Not an exchange a refund ?
Hey Alex, As per the Ashley Furniture Return Policy you can return the product within 30 days from the date of purchase and for more information contact 866-436-3393.
Thank You.
I am trying to return an item I purchaed online. I have all the original packaging however the shipping label is missing. Where do I send the return?
Hey Chamika Hull, You can return online or check Ashley Furniture Return Policy or contact them before going for shipping to confirm the return. For more details, you can contact them at 866-436-3393.
Thank You
I purchased a sofa, loveseat and chair from Ashley. The items on display in the store were not the color that I wanted and I chose to get it in a different color. When they delivered the furniture, they did not include the pillows, so they were shipped separately. When we sat on the furniture, it did not feel the same as it did in the store. After we received the pillows, which were in the color on display in the store, we realized that the fabric on the darker color is totally different than the fabric on the color that we ordered. I called the store and they would not do anything. Why would I assume that the fabric would be different if the saleperson did not inform me of that. What can I do to resolve this?
Hey BEVERLY, I would like to suggest you to go for the exchange policy if you have box and receipt with you and I hope Ashley Furniture Return policy is helpful to you.
Thank You
My mother-in-law recently purchased a dining table from Ashley, but when the table was delivered, the color of the table looked extremely different than at the furniture store. She is not satisfied with the purchase at all and feels cheated. When you are at the store, the colors look different with all the lighting the store has. Can she exchange the table for another table?
Hey Estrella Perez, According to the Ashley Furniture Return Policy you can go for the exchange to the nearest store before 30 days from the date of purchase.
Thank You
You need to look at the fine print that opened items or customer direct shipped are NOT able to be returned or exchanged. I ordered the incorrect height barstool and was told I can not exchange them. I haven’t used them but still can’t exchange.
Hey DeAnne, As per the Ashley Furniture Return Policy you can go for exchange within 30 days and if the item is opened or used then it is not exchangeable. For more you can contact 866-436-3393.
Thank You
Hello, I just received 2-night bed stands today,( 4-16-20) after opening the one box, we notice that the one nightstands leg is broken. I am now calling the 1 866-436-3393 number in hopes to have Ashley Furniture exchange the damaged/defective nightstand with another nightstand. I hope being on hold for over 30 minutes is normal??? I hope they stand behind their products, as this is a birthday gift for our youngest daughter 🙁
Hey Lauren,
As per the return policy, you can return the product within 30 days and if it is defective then you can inform the customer care number within 72 hours.
I enjoy, cause I found exactly what I was taking a look for.
You’ve ended my four-day long hunt! God Bless you, man.
Have a great day.
We brought a chair home from Ashley on Friday. By Sunday we realized that it did not feel like the chair in the showroom and it gave my husband back and neck pain. We called our local showroom and they said all sales are final. We have looked through our paperwork and see nothing that states anything about all sales being final. Why would they tell us that, when clearly this site states that there is a 30-day return policy?
Hey, Heather Richardson,
You can return the product within 30 days but it must not be used. If you find any problem with the product they will solve your product. You can Contact No. 866-436-3393.
I have been trying for 2 days to contact customer service via email, phone, and online chat. The bed came missing 2 parts. Ordered online. I called the warehouse the bed is discontinued and told me to call the company for a swap or refund. Would be nice to get some kind of service for this issue.
Hey,
You must try to contact the service number 866-436-3393.
I received a sofa that I ordered this afternoon (5/1/2020) and noticed that a leg is broken. I would just like to get the same sofa. I have been on hold with customer service for 1 hour and 20 minutes so far with no end in sight. No one has answered. Is there another way to get assistance with this?
Hey, Carol,
The company will help you to exchange or return your product back. Products must be returned or exchanged within 30 days. If product defects then inform customer care within 72 hours. Call on the Contact No. 866-436-3393.
I am currently facing a horrible customer experience ever.
Waiting to receive my bed since 4/24 expected delivery date after filing a claim with UPS there nothing we all parties can do until someone from this Furniture company calls me back or UPS no help via phone Or email They say to leave a voicemail after a 2 hr wait and they will return calls within 24-48 hrs which is a total lie I already left 2 voicemails for the past 4 weeks calling every day.
Hey Alejandra Interian,
You can Contact Customer care for further details 866-436-3393 and try again to call them and to remind them.
Hello. I purchased a dining table and chairs from here and the table looks great, but the chairs are absolutely horrible! The frames are so bent I can’t use the chairs. I have multiple extra screws because none of the holes match up for me to even screw the frames in also. Plus they were dirty!!
I am highly dissatisfied with this company never responding nor having an email where I can send the pictures to. I would like to talk to someone to receive a refund immediately. I have proof of all chairs also.
Hey, Isa,
According to the rule book of asley furniture you can return the product within 30 days. You can call on the Contact No. 866-436-3393
I Purchased a bed on April 30 I received it and did not open it because it was made of particle board which I did not know when I ordered it. I cannot use it for the person I bought it for because he is very overweight and this bed will not hold up for him. I’ve been calling the customer service number every day since I received the bed and have left messages over and over again and nobody returns my calls. I need to return this bed And I need somebody to tell me how to go about that. Thank you
Hey Deena patch,
As per the rule book of Ashley furniture return policy, you can return the product within 30 days. In the case of the defective items, you can call the customer service immediately. As you told you bought the product on April 30 so it is not eligible for return.
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