Understand Asus Return Policy

It is possible that you may find the return of your mobile difficult. Do not worry as here you will know the Asus Return Policy in detail. Go down the page to know the Asus Return Policy in a complete way.

Firstly, we should know what exactly the Asus Company manufactures. Asus is a Taiwan based company that manufactures smartphones and computer-related tech goods.

So to begin with this, let us first understand the Basic Return Policy of the Asus company. Below are the points of the basic Asus Return Policy.


Asus Return Policy states you need to return your Asus product within 30 days. Return your merchandise in the original condition only. No consideration of return will take place after the 30 days return period gets over. Below are some of the points on the same.

Return Policy

  • You need to return your Asus item within 30 days from the date of purchase.
  • A 15% credit addition will take place if the return of your item is not a defective case.
  • Only after the verification from the authorized dealer, returns are possible.
  • The taxes and other related charges are not in the return section.
  • No returns are possible after the 30 day time period.
  • The final call for the return is in the hands of the authorized dealer of the Asus Company.

The above are the basic return policy of the Asus Company. Now let us understand the return procedure of the Asus Company.


According to the Asus Return Policy, the procedure for the return are as follows.

Method 1: Online Return online orders

In the online method of the return, you should do the following to fulfill the criteria.

  • Firstly, the generation of the RMA is necessary for the return of the Asus Product.
  • RMA is Return Merchandise Authorization.
  • The generation of the RMA takes place with the help of the authorized dealer.
  • Then you have to go to the official website of the Asus Company.
  • On the official website, go to the login section of the page. This login is available on the top right-hand side of the page.
  • Secondly, go to the order detail and check the item you want to return.
  • After you select the item for the return from the order detail menu, you will get the return procedure.
  • If you are not able to return your product via this method, then do not worry and call the Asus Company.
  • The customer care number of the Asus Company is 1-855-755-2787.
  • You can ask the customer service executive for the return procedure in a better way.

These are the return policy as per the Asus Return Policy to return your merchandise online.

Asus Corona Virus Response

It is not possible for the company to run its business in the same way they used to because of the corona virus outbreak. You need to be careful now because it spreads very quickly. Therefore Asus has closed its physical stores for the time being and are working with suppliers closely in order to provide delivery of your product with extra care and proper sanitation.

Non-Returnable ItemsItems that cannot be returned

There are a set of items which are not in the return section of the Asus Return Policy. These items are listed below.

  1. Software.
  2. Driver disc.
  3. Damaged Items.

NOTE: Here you have to take care that Software is not in the return or the refund category. But you can exchange the software with any other within the 30 days time period.

Method 2: Return of the Defective ItemAsus Logo

For the return of the defective item from the Asus Company, you need to do the following criteria.

  • First of all, you need to inform the problem to the authorized dealer.
  • Then you need to generate the RMA for the return.
  • Secondly, you have to call the Asus Company in the following number 855-755-2787.
  • If you want to know more regarding the returns of the damaged products, go to the Return Page of the company.

The above are the methods by which you can return your damaged items of the Asus Company. Now you will know in what items of the return you are eligible for a return label.


The customer is eligible for a return label for the following goods.

  1. Defective Goods.
  2. Dead On Arrival.
  3. Damaged due to the shipping carrier.
  4. Incorrect product.
  5. Missing accessories.

Only in the above conditions, the Asus Company will pay the return label. According to the Asus Return Policy, in all other items, the customer will have to pay the return label.


The exchange policy of the Asus company is as follows.

  • First of all, you need to exchange your Asus item within 30 days.
  • Exchange of items in their original conditions is only possible.
  • The software is only in the exchange category.
  • All the private details from the software have to be cleaned.
  • Lastly, the final call on the exchange is in the hands of the Asus Company.

The above are the points on the exchange policy of the Asus Company. Now we will understand the Refund Policy.


The Asus refund policy of the company is as follows.

  • Refunds are possible only for the items returned within the time period of 30 days.
  • The mode of the refund is in the same way as the purchase of the Asus Product.
  • All the terms and regulations are applicable as per the Asus Return Policy.
  • The final call is in the hands of the Asus Company.

The above are the refund, return, and the exchange policy of the Asus Company. To know more, click here.

THE FAQfaqs image

What is the customer care number of the Asus Company?

The customer care number of the Asus Company is 1-855-755-2787.

What is the return time period?

As per the Asus Return Policy, you need to return your item within 30 days from the date of the purchase.

Can I return my Asus Software?

No, you cannot return your Asus Software


The above page contains all the relevant information regarding the Asus Return Policy. We also covered the topics of the refunds and the exchange policy of the company. Hope you got more information about the returns of the Asus company after reading the content.

As per the need of our frequent and loyal readers, we also came up with the return policy of various other companies. The companies are Ross, Dell, Nike, Bloomingdales, Anthropologie, Famous Footwear, Samsung and various other reputed brands.

If you have any doubts or queries regarding the Asus Return Policy, then you can ask us about this in the comment section. We would love to solve your queries.

3 thoughts on “Understand Asus Return Policy”

  1. We had a terrible experience regarding our online purchase. The Gaming Notebook Model GU502DU arrived defective. The laptop will substantially
    slow down within one hour of play. We immediately contact warranty. It took ASUS 1 month to return back to us. Shockingly, the laptop still has the same product even the entire motherboard was replaced.

    Decided no need to hang on to it anymore since it can’t seem to be fixed. Now we are stuck with this defective laptop and unable to return due to the “30 days” policy. How could I possible return while the laptop was with you?

    The firm no return policy was not explained during the online purchase experience. No where on the web during the purchase to have these “reminder”. I felt that something should be done to make it right. My 16 year old son gave his entire saving to get his first gaming laptop. And now, I am hoping someone can see this “one month ordeal” deserved internal investigation of your company. And do the right thing and return my son’s money.

    • Hi, Chen. You can contact Asus Return Policy’s customer care number on 1-855-755-2787, or you can personally go to your nearby store or you can drop a mail to the higher authority.
      Thank You.

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