Whether it is a beauty product or medicine, you can purchase them from the CVS, you can even return the items to CVS if you didn’t find it good for you, or due to any other reason.
The CVS Return Policy provides the rules, methods, and steps involved in returning the product.
We have listed these things on this post to make it convenient for you to find the complete process regarding the return policy of CVS.
Table of Contents
About CVS Return Policy
According to CVS Return Policy, you can return most of the unopened items in a new condition to the CVS pharmacy store within 60 days of purchase for a full refund. This rule is applicable for items purchased online from CVS as well. Due to legal restrictions, CVS does not accept returns of prescription items. however, you can return it in case you received a damaged product.
In order to return to CVS, you have to provide them the receipt (or packing slip for online purchase) while returning the items at the store. You also have to present your credit card (which you used during purchase) and a valid Photo ID to easily process your return.
While returning an item at CVS it has to pass through a third party returns verification process.
CVS Corona Virus Response
CVS being a pharmacy has maintained the health and safety measures very carefully and they have been monitoring the environment for Corona Virus and its risks. CVS has been preparing to come up with every need of their employees and customers. They have also been spreading knowledge about how to be safe and healthy in this tough time. They are keeping up with the demand, there might be a little delay but they come with the products for their customer at all cost.
All CVS pharmacy and CVS branded products come under a 100% money-back guarantee. CVS return policy mentions that you can return the CVS branded products within 60 days to CVS Pharmacy store (or by mail). You can return these products in both opened and unopened condition.
CVS provides you such privilege that you can return these items even if opened because there are few products of which the quality you come to know after opening it. Remember that you need to present your invoice or receipt while returning the items.
The CVS Return Policy is very liberal for Beauty Products which you purchase from CVS. The beauty products sold at CVS.com and CVS Pharmacy store come with a 100% satisfaction guarantee. This means that you can return these to CVS Pharmacy store (or by mail) you are not completely satisfied.
There are certain beauty products of which the compatibility with your skin could be known only after opening it. In this case, CVS gives you an opportunity to return these items even if you have opened it to check whether it suits you or not. On returning the beauty products you have to provide an invoice (for online purchase) or receipt (for in-store purchase).
There are also certain exceptions to the CVS Return Policy. These exceptions are to be considered beside the general rules of the return policy.
Due to legal restrictions, you cannot return prescriptions medications purchased from CVS.com at CVS or pharmacy store. In case the item you received was already damaged when you received the order, immediately contact CVS customer service.
Return Non-prescription Items
Non-prescription items including Vitamin supplements, Over the Counter drugs, non-prescription glasses, beauty & personal care products, Health Care devices, etc can be returned to CVS within 60 days of purchase.
You have two methods for returning the items purchased from CVS.com; returning at CVS Pharmacy and return by mail.
Items purchased from CVS Pharmacy store can only be returned at the store.
Return in store
There are certain exceptions and special consideration which you need to take note of while returning to CVS:
- First and foremost, you need to verify whether the item which you want to return is eligible for returns as per the CVS Return Policy.
- While returning the items you have to present your Photo ID at the CSD.
- You cannot return opened or damaged items.
- You may be denied the return if you do not have the purchase receipt.
- Returns made at CVS also pass through a third-party verification process which monitors the return.
- On returning the items, you will be provided the refund in the original form of payment. (viz. you will get the refund in the same card which you used for the payment while purchasing.)
Return by Mail
You can return the items purchased from CVS.com to CVS Pharmacy store as well as by mail. While returning to CVS by mail, firstly contact the CVS customer service and then proceed further.
The return address may be provided in the invoice which came with your product, you have to return at the same address. Once CVS receives your return, they will process it and credit you the refund in the same form of payment method which you used while purchasing. You will find the same as it is been mentioned for Walmart.
Few points to be taken into consideration while returning the item at CVS store are as follows:
Photo ID verification
Why CVS asks for Photo ID while returning the items?
You have to provide your Photo ID for returning the items in case you have lost your receipt.
CVS uses your Photo ID for the verification purpose required by their third-party verification process in order to process your returns. Without ID verification the return process is not possible, it also happens with Nordstrom. It helps them to monitor your Returns by keeping your Photo ID in their secure database along with your return activity.
Generally, you cannot return prescription medications purchased from CVS.com, however in case if you are required to return then it may be possible to return it by mail.
Furthermore, it is advised to contact the CVS customer service center to know more about the returning process and rules for prescription medications.
This CVS return policy is not applicable to prescription medications purchased from CVS Pharmacy store. In order to know the return policy on prescription medication at CVS store, you can get the hard copy of the policy from the store itself.
If you received a damaged product while the order was delivered to you then immediately contact the CVS customer service on 1-888-607-4287. Once you inform them about the damaged article, they will further provide you with the steps to return the item.
Heres the CVS “No Receipt” Return Policy. These rules are applicable while returning your products to CVS without a receipt.
You can even return your items purchased from CVS in case you have lost the receipt. CVS accepts returns without a receipt within the timeframe for non-prescription products only.
On returning the non-receipted items, you have to present your photo ID at the CVS Pharmacy store. Once you provide your eligible return and the Photo ID then it passes through a third party verification process.
CVS has this third party return verification process in order to monitor the returns for any suspicious returns or return policy abuse.
CVS Pharmacy phone number?
You can contact CVS at their customer service number on 1-888-607-4287.
Can I make a return to CVS without a receipt?
Yes, You can make eligible returns at CVS Pharmacy by providing them your Photo ID.
Can you return opened medicine to CVS?
No, you cannot return opened medicines to CVS, however, there are certain non-prescription items which you can return them.
Can I return to any CVS store?
An item purchased from CVS.com or store can be returned (if eligible) to any CVS Pharmacy store.
Can I return an opened item to CVS?
Yes, there are certain items like CVS branded products and beauty products that you can return even if you opened it.
We hope that all your queries regarding the CVS return policy have been solved. Now it would be easy for you to purchase (and return) the items from CVS Pharmacy or CVS.com. If there are still any queries still unresolved with you then you may ask them in the comments section below.
Also, Read the return policy provided by us on the following merchants to make a generous shopping decision: Best Buy, Home Depot, & DSW. Finally, don’t forget to add your comment regarding any experience you previously had with CVS Pharmacy. You can also suggest your views on this post, which would help us in improving it in a better way.