LensCrafters Return Policy

Welcome to LensCrafters Return Policy reading section 🙂

In this section, we will take you to the LensCrafters Return Policy. Sit back, enjoy reading, and get to know about the details of LensCrafters Return Policy, returns, refunds, and exchanges.

Here we will cover everything regarding the return policy, return procedure, and everything you need to know about LensCrafters.

So let’s get started 🙂

Knowing more about LensCrafters Return Policy

LensCrafters Return Policy gives you 30 days time frame for a return or full refund.  If you are not happy with the quality of the product you purchased, you can return the same. In case you do not like your new eyewear or you happen to find a defect, you can surely return the same.

Return the product within 30 days for a full refund or replacement. The time frame of 30 days as from the date of delivery of the product at your home or address. To keep things clear and simple, just make sure that the product is in its original form without any damages. LensCrafters will apply a refund or replacement only on your original purchase.

LensCrafters cannot refund or replace your glasses if they are not in their original form or if they are damaged. For example, you cannot get your product refunded or replaced in case of accidental damages or scratches.

30 Day Happiness Guarantee

A good vision is a precious gift. Embrace it well. 🙂

LensCrafters guarantees a 30-day return policy. The frames and glasses used are of premium quality and high durability. But still, if you are not happy with your purchase, then you can easily return the eyewear back to LensCrafters without any hassle.

Additionally, LensCrafters offers you free unlimited cleaning and adjustment services.

This return or refund does not include damage from accidental drops or normal wear and tear from daily use.

LensCrafters Covid-19 Response

Here are some of the steps taken care of by all the people in LensCrafters.

  • Doctors and associates are operating with protective equipment.
  • Doctors and associates are clean their hands thoroughly.
  • Hand sanitizers and wipes are made available for all.

Rules and limitations to return your products

There are no limitations or any rules regarding returning your eyewear back to LensCrafters. If you plan to return your product within 30 days, then it is possible to do so.

LensCrafters Return Policy is completely transparent and crystal clear just like the quality of glass used to manufacture the products.

Just walk into a store and show them the product you want to return. Make sure the product is not damaged and does not show signs of wear and tear or any scratches.


There is an exception to heed regarding LensCrafters Return Policy. Unlike other consumer durables retail stores, LensCrafters offers free and unlimited cleaning and adjustment of your products.

Tired of pushing up your glasses each time then crawl down when you sit to read something? It gets a bit hectic at times when you have loads of work and your eyewear are loose. 🙁

Just walk into a store and get a free consultation regarding the cleaning of your glasses and adjusting your frames. 🙂

Methods to return the products

Most of the products you purchase from LensCrafters are of premium quality and the highest durability. But still, if you want to return a product, you can do the needful in the following ways:

Returning online purchases

You can call the customer support helpdesk at 1-877-753-6727. Give LensCrafters a golden opportunity to serve you. One of their customer support executives will help you with all your queries and doubts.

They will also provide you with a pre-shipping label by knowing about your email address and sending you a detailed email.

LensCrafters respect your busy schedules and precious time. You can email them all your queries regarding the defects or problems.

Just log in to your account using the required credentials and follow the prompts. You are just a few clicks away from returning a product you are not happy with.

1. Select the contact us to share your doubts via email.

2. Go to the drop-down option and select Returns. One of the customer service agents will get back to you shortly and assist you with the return procedure.

Returning in-store purchases

LensCrafters Refund Policy is just black and white. In simple words, the return policy or refund policy is completely easy to go through. There is no hassle such as late delivery or receiving a defective product.

If you have ever purchased a product and want to return it to the store then the return procedure is black and white.

If you purchase your eye-wear at a LensCrafters store, then you can easily bring them back to the same store.

The condition of the product and integrity should be intact. Make sure you bring along your purchase receipt. Keep in mind the product should not be broken or damaged as the inspection team will check for quality integrity.

After the quality check, an associate will help you with the return process.

You can also locate a store near you and can walk in to return your eyewear :). To locate a store near you, kindly click on this link.

Procedure to Return the products

Products purchased at LensCrafters are of quality glass and premium frame. All the products have high durability and a longer life span. But still, if you are not happy with your purchase and want to return the product, you are welcome to do so.

Follow the steps and you can return your products with ease:

In case you want to talk to a LensCrafters customer support executive you can do so by making a call at 1-877-753-6727. Their customer support agent will be happy to assist you with the procedure. They will also provide you with a pre-shipping label by knowing about your email address and sending you a detailed email.

Once you receive the email, just print out the prepaid shipping label and pack up the product in the same box. Do not forget to attach the shipping label. Let your return begin its journey.

After LensCrafters receives your return(s), they will refund your purchase as long as the product is not damaged and is in the original condition. The return will show up on your credit card. You will also receive an email that confirms your refund.

Long wait stinks so bad. 🙁

But it might take about 7 to 10 days for the entire refund process. If you feel it is taking beyond that, kindly contact the customer service department and they will let you know the details.

According to LensCrafters Refund Policy, you just need to comply with the terms and conditions. The product should be in the original form and should not show any signs of damage such as scratches and wear and tear from daily use.

Frequently asked questions

Your doubts and queries are of paramount importance as LensCrafters believes in customer service and satisfaction. Kindly go through the problems and their solutions to find more information.

What is LensCrafters' contact number?

LensCrafters believes in strong customer support. For any doubts, you can call a customer service agent at 1-877-753-6727. Monday through Friday 8 am to 9 pm EST and Saturday 9 am to 7 pm EST.

Are there any hidden conditions regarding one-year return policy?

There are no hidden conditions while you have your one-year return warranty. Enjoy unlimited use, damage from accidental drops and normal wear and tear from daily use are covered.

Does LensCrafters provides glass adjustments?

If you are tired of pushing your glasses up your nose then you can walk into a store and have your glasses adjusted. LensCrafters also provides glass cleaning for free.

Do you accept CARECREDIT as a form of payment?

Yes. LensCrafters accepts CARECREDIT as a form of payment across all the retail locations in the United States and Puerto Rico.

Does LensCrafters sell Gift Cards?

Yes. All the LensCrafters stores carry gift cards. These cards can be purchased.

Can I return my online purchase to the store?

At the moment LensCrafters can accommodate returns through the call centers. For contacting a customer support executive kindly make a call at 1-877-753-6727.


This reading section is all about the LensCrafters Return Policy. Additionally, you can also go through the return procedure to return any item you purchase.

Feel free to explore more of our stores and their return policies such as Dell, Nike, Petco, Hollister, Sears, TJ Maxx, Costco, and many more.

How was your shopping experience? Are you facing problems with your purchase? Share your shopping experience with LensCrafters Return Policy and tell them if you have any suggestions.

Feel free to comment in the comment section below and share your feedback with other readers as well.

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