Big Lots Return Policy

Here we will discuss everything about Big Lots Return Policy.  We will cover each and every aspect of Big Lots Return Policy in a simplified and more engaging fashion. Go through this page to learn more about the astonishing features of the company and its return policy.

All about Big Lots return Policy

Almost each and every product is one of a kind if you happen to get it from us, but still, if you are not satisfied with an item you purchased at a Big Lots Store, you may return most items to a store within 30 days of the date of purchase. To ensure a refund or exchange, the returned item must be in its original packaging and condition. This very item must be accompanied by a receipt. You will get the refunds in the same form of payment used for the purchase. Purchases made between October 15, 2018, and December 15, 2018, can be returned through January 15, 2019. (this is one of the exceptions)

Return Instructions

Follow the instructions given below before returning your items to Big Lots:

  • A customer must bring the item, along with the receipt, all packaging, paperwork, parts and accessories
  • We have several branches across the nation so it does not matter where you live
  • You can have your products or items returned to any Big Lots store if you want to return them
  • You will be assisted through the whole process by our efficient staff members ready to help you.
  • Just make sure to present the item or product(s) to any of our associates and they will move ahead with the procedure
  • To ensure refund or exchange, the item must be in its original packaging and condition

Return Rules & Restrictions

Following rules and restrictions you need to keep in mind while making a return to Big Lots:

  • We love to keep our policies and return procedure completely transparent.
  • Coupons once redeemed once, are not valid and will be considered as non-refundable
  • Talking about the return procedure, sales taxes refund vary in most of the cases
  • In case of returning items or products that are gifts, you will be provided with a refund in the form of a gift card
  • The gift cards or merchandise credit are valid for in-store use only
  • In the case of electronics, the products which are covered by the manufacturer’s warranty must be returned according to the terms and conditions
  • For your information, Big Lots has its branches across the nation and the items to be returned may not be returned by mail or through
  • While requesting an exchange, the needful will be done and that depends upon the availability of the identical item you initially purchased
  • The exchange also depends upon the original cost of the item at the time of exchange
  • Tablet PCs, cell phones, gaming consoles, and other electronics must be returned unopened

Big Lots Corona Virus Response

They have been open for business for their customers in such a difficult time. It is important that the products remain available to the customers. Big lots have been taking all necessary precautions like monitoring social distancing, employees using masks. They are only allowing limited customers at a time. All these measures are necessary and customers should also take care from their side.

Departmental Selection

Confused about what is hot and what is not? At Big Lots, one will find almost everything that they can dream of. Ranging from apparels to home decor and consumer durables, Big Lots is a retailer giant in the industry.

Big Lots deals with a huge plethora of home decor, electronics, apparels, toys, and other beneficial items and products. Following are the limitations and instructions regarding the return policy of these products:


Products for daily use such as furniture and other articles can provide additional rewards.

In addition to the $5 Reward, customers can now earn a $10 Bonus Reward for every $200 spent on qualifying furniture purchases. Some restrictions apply.

Furniture cannot be returned at the store and might be returned by mail. For more information, kindly click here.



Electronic products and appliances such as Bluetooth speakers, gaming consoles, headphones, computer peripherals and other accessories such as electronic toys for kids should be returned unopened along with the packaging and receipt.

Return Policy for the items purchased online

There are two ways to return an item you purchased online.

You may return it to a Big Lots store. Please click here if you locate a store near you, Find a Big Lots store near me.

The alternative way to return an item purchased online is by doing it online. This can be done by clicking here and logging to your account. You can return the item online and we will generate your return documentation and provide you with all the necessary details.

Returning an item without the packaging slip

No need to worry if you are unable to find the packaging slip of an item you want to return. If you want to return an item online, but are unable to find you packing slip, then kindly view your order history page.

One may also return the item at any of our stores. Confirmation email, shipment confirmation email and a copy of order details are some of the aspects one need to keep in mind.

Returning a Big Delivery item

If the item was delivered to you via BIG! Delivery, please follow the instructions below:

  • All the items should be returned within 30 days of receipt
  • Bring the items intact along with all packaging, paperwork, parts, accessories and receipt to any Big Lots store
  • The items to be returned should be presented along with the order confirmation email
  • To ensure a refund or exchange, the item must be in its original packaging and condition
  • One can also return the item delivered through Big Delivery by contacting the Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for all the assistance regarding returns

Procedure to return the product(s)

Keeping the quality and integrity of the products and items intact, there is a procedure to be followed while return.

There are two formats of returning an item:

In-StoreBig Lots Store

Either the packing slip or order confirmation email is necessary to return an item at a Big Lots store. This is one way to return the items. Click here if you need assistance with locating a store.


Returning a product is really easy. All you need to do is to log in your Big Lots account and view the order history.

The second step involves clicking on the order number of the item(s) you want to return.

In most of the cases, the order number is on the back side of the product. A code and return documentation are generated once you click on the order return link.

Some pointers to be kept in mind while returning a product:

  1. You can return any product within 30 days of the receipt
  2. Item or product should be in its original form and packaging
  3. 20% of purchase price processing fee is charged
  4. There are no refunds in case of handling and delivery fees

Progressive Easy Leasing

If you get products at Big Lots via lease-to-own transactions are not valid for return or refund. This complies with Big Lots Normal Return Policy.

On top of that, the return date printed on the receipt does not apply.

For the return or refund of items acquired through lease-to-own transactions, please see your Leasing Agreement or contact Progressive Finance at 877-898-1970 and get assistance.

We are always there to help you and provide assistance through the return procedure.

There are some special cases and exceptions, where one can return the products. Just to demonstrate, a customer can return the products and goods purchased between October 15th, 2018 and December 15th, 2018, by January 15th, 2019.

Special Order Program

Just to make sure that the whole procedure is smooth and we are on the same with our customers, additional limitations may apply when returning items purchased through Big Lots’ Special Order Program.

For more information, kindly refer to Special Order Terms & Conditions for details.

Price Adjustments

As a giant of specialty retailers industry, we live up to our promises. We go with our Brand Names and Closeout Prices and would love to connect with you regarding price adjustments.

For more information, kindly refer to our Price Promise for information regarding price adjustments.


How do I find a Big Lots store near me?

Big Lots has its branches across the States. It is very easy to locate a store near your location. Just click here to find a store in your area.

Does Big Lots deliver the very same day?

Customers of Big Lots just love GoShare's same-day delivery service. One can easily schedule their Big Lots delivery in advance and we will send 1-2 delivery professionals within thirty minutes.

What is Big Lots service contact number?

If you have questions regarding Return Policy, You may call Big Lots Customer Care Support executive at 1-866-BIG-LOTS (244-5687).

How do I return an item weighing above 70 lbs?

In case if returning a damaged, defective or incorrect item it might not be possible to return a product or an item weighing greater than 70 lbs. In such cases, please contact our customer service agent at 1-866-Big Lots-244-5687.


This post is all about the Big Lots return policy. The return policy is pretty much transparent and our staff is always ready to assist you. Kindly go through our website if you need more information.

You are welcome to dive deep into more of our stores and their return policies such as Petco, Nike, Michaels, Costco, ALDI Nord, Walgreens, Bloomingdales, and many more.

Big Lots welcomes you to share your views and experience. Do you have any plans to stop at Big Lots? Tell us about your experience, shopping at Big Lots. Write down your views and feel free to share your problems and queries.

5 thoughts on “Big Lots Return Policy”

  1. Great post. I used to be checking constantly this weblog and
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  2. I don’t see why I can’t return something without a receipt. I got a cooler as a gift not 30 days ago. never even been used. doesn’t make sense to me. Wal-Mart and a lot of stores do it. not good customer relations if you ask me.

    • Hey Thadford,
      As per the return policy, you can return the product within 30 days. If you have sent the product online then you have to view your order history page. if you want to return the product to the store then a Confirmation email, a shipment confirmation email and a copy of order details are some of the aspects one needs to keep in mind.

  3. Like!! I blog frequently and I really thank you for your content. The article has truly piqued my interest.


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